There are two good things about the shop app: easy purchase and delivery updates. Other than that, their customer NO SERVICE is designed to frustrate you into submission and make you give up.
Unfortunately, they are complicit with vendors in actually stealing from customers. REMEMBER YOU ARE NOT THEIR CUSTOMER AT LEAST AS THEY SEE IT.

Description below is from experience with Benson and Clark through the SHOP APP:

Absolutely the worst company I have ever dealt with; they are thieves. I waited a month; the whole order never came in. Paid over $92.00 to return the order due to size. I only wish I had researched them more. Out about $600.00 with little to no response from them or, unfortunately, the Shop App, whose customer service is atrocious and designed to frustrate you into submission to giving up.