We're sorry to hear about your experience. Could you please share your Order ID so we can look into this for you? We take such concerns seriously and have never withheld a customer's money. If an order cannot be fulfilled due to stock unavailability, we always process a full refund. We successfully fulfill over 95% of our orders. As we offer 500+ products, maintaining stock for every item at all times isn't always possible, and occasional stock shortages can occur. If you're a genuine customer, please share your Order ID or contact details so we can resolve this for you as quickly as possible. Thank you.