Reclamation
Avant de le faire opérer de la cataracte, j'ai envoyé le devis en demandant si l'assurance prendrait en charge ces 200.000 bth. Ils m'ont répondu de leur envoyer la facture et le diagnostic après l'opération. J'ai tout envoyé. Puis ils ont demandé d'envoyer par courrier les originaux. Je l'ai fait. Maintenant ils me disent qu'ils refusaient ma demande de remboursement.
Réponse de Genki - Insurance for Nomads
Hi Didier,
We’re sorry to hear about your experience.
To clarify, Genki does not have direct access to or visibility into the correspondence related to individual medical cases. For Genki Explorer, claims handling and reimbursement decisions are managed by our insurance partner DR-WALTER, who is responsible for reviewing medical documentation and determining coverage.
In general, coverage decisions are made based on the policy terms, which include specific exclusions, such as pre-existing conditions, that may result in a claim being declined after medical review. Requests for original documents by mail are a standard requirement in some cases and do not indicate approval or denial in advance.
If you would like our support in checking whether there is any additional information we can provide or help clarify next steps with our partner, please contact us at help@genki.world
or via live chat, and include any correspondence you’ve had with DR-WALTER.
We’re happy to assist where possible and help ensure your case is properly reviewed.
Stay healthy 🌱
Pedro