We signed up to try it and then didn't…
We signed up to try it and then didn't get our order on the Saturday, the reason was that the milkperson couldn't find our address but there was no attempt to contact us and we have used milk and more for the last few years and never had problem.
Réponse de The Modern Milkman
Hi Nicola,
Thank you for taking the time to leave us this review, we really appreciate your honest feedback! With feedback like this, we’re able to understand what's working, what could be better, and what we need to take a hard look at.
I am really sorry to hear that you did not receive your first order, I can see that your Milkie marked this order as unable to be delivered.
Our milkmen work through the night to ensure your deliveries are on your doorstep by 7:30am each morning, and they are unable to call or knock as we wouldn’t want to disturb your sleep. Also, due to GDPR, the Milkie’s do not have access to customers contact details, they only have the information needed to ensure the items are delivered.
I can see that you have spoken to Rachel from our customer service team who has processed a refund for this missing delivery.
I am really sorry that this has happened however, I have raised this with the relevant team to ensure that these processes are looked into for the future.
Kind regards,
Ashlee