Xero Avis 

John patiently explained the initial steps in effectively using the software. He was able to resolve access issues I had with further prompt attention from colleagues and did this all with enthusiasm and good will. Accounting software may not be everyone's cup of tea, but I enjoyed the call.

I had a meeting with Ali today for my onboarding. He was very knowledgeable and helpful throughout the whole call and answered all my questions. It was a great call to improve my knowledge of the software and understand how to navigate it. Just from this one call with Ali, I can say Xero is great software, and they take customer service seriously. I look forward to continuing to use them in the future.

Waited in the lobby for 30 minutes and nobody turned up.

Thank You Ben. You kept it simple and focused only on the XERO assets, that we would be useful for us. A bit more time would be great to repeat steps or answer questions.

But it was a very helpful first introduction to Xero.

Case reference: CX0018773108

I subscribed to Xero Ignite and discovered within around one hour that it did not support multi-currency, which is essential for our business due to Shopify, PayPal and Amazon US transactions.

This limitation was not clear enough during the sign-up process and, had it been obvious, I would never have subscribed to that plan.

I contacted Xero almost immediately, explained that I had only just subscribed and had been unable to use the software for its intended purpose, and requested a refund for the current month.

Xero agreed to cancel the subscription but refused to refund the payment, despite the fact I had only had access for around one hour.

Very disappointing experience. The lack of clarity around a key feature such as multi-currency, followed by a refusal to refund such a recently purchased and unusable subscription, has left a poor impression.

I attended an excellent introductory training session today with Vikash who was very knowledgeable and with great people skills demonstrating the product and looking at options to tune the Xero product to my needs. Very good service.

The software worked until it didn't. Certain accounts tied in well, and others never worked properly. The importing process of transactions was muddled and therefore never felt reliable. And, as an added annoyance, when we did finally give up and decide to cancel, it billed us for an extra month just because they could ("need a 30 day notice"). Overall the experience was not great.

It is extremely difficult to do anything. Create custom invoice templates - nope. Only allows you to work with xero templates. Want to upload something like your company logo; nope - files have to be less than 1MB even if it's a Docx file. Setup your payroll, nope. Pay Gusto more $$ to do the things you can do yourself. Payroll requires MA tax ID'S but MA tax connect does not allow you to setup accounts until you have actually paid an employee.
At this point, we would rather pay the extra & use a more "known" software then ro keep paying for shit software

Very impressed with Xero so far, onboarding call was super helpful.

I wanted to try out some accounting software and searched for ones I could try for free. Zero came up, and reading the landing page, it said I could try it for free, but during the sign-up phase, they wouldn't let me try it for free until I gave them my payment details. That's not for free! That's just paid with more steps. "Opt-out" free is just a trap for the inattentive and busy which is most of us these days. This is an example of how businesses aren't there to support the customer anymore but prey on them.

Using AI generated content to run ads. Shameful really.

Ben patiently helped me set up Xero and answered questions I had on Xero.

After nearly 3 years using XERO the bank feed has (6 weeks ago) decided not to work. This is very inconvenient and despite being regularly told by XERO to keep refreshing the bank feed daily it has not resolved itself. For the past 6 weeks I have refreshed this multiple times every day. This problem is now over 6 weeks old and still being told to daily refresh the feed. Seems the only offer of assistance is to cross fingers and hope for the best. You would think that a business software application would be making the lot of small business easier but XERO is adding to my administrative burden and is now making my choices to leave really easy. Operating with a simple financial spreadsheet would be far easier, less stressful, more accurate and reliable and certainly cheaper. I could not possibly recommend XERO to anyone!

What could have been a tense and anxious meeting turned out to be an extraordinarily helpful, even enjoyable one. This is my first time using an accounting package. And Ben's proficient and calm manner completely settled my nerves. Every hurdle was met with a seasoned and measured solution. Ben showed our Xero package to be adaptible and open to expansion. Our charity accountant was on the call, and he found Ben a confident and knowledgeable guide. Our meeting overran and Ben absorbed that too. It was an excellent session.

Nothing but 5⭐ for my 1-1 support session today. john.ekilisie was awesome and I really appreciate his introduction to Xero and it's functionality. Really helpful and I'm super pleased with my accounting software choice. Thank you again

Mia ,

Is extremely knowledgeable an knew exactly how to fix the issue I was faced with and I commend her for her extended efforts, an absolute pleasure to deal with , Thanks again Paul :-)

Very helpful

To proactively offer an introductory session to Xero with an expert in this App is a breath of fresh air. Dara certainly was an expert and answered my questions to my complete satisfaction.

The onboarding was incredibly extensive but efficient. It really helped me have confidence with the tool.

Impossible to make contact with anyone to cancel my subscription . Don’t respond to emails . Wouldn’t recommend them for MTD