I hope people realize what a small operation Palletfly is and the effort they put into supporting the disproportionately massive number of people who want their attention. I’ve worked with Palletfly f... Voir plus
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Lisez les avis des autres
For Amazon FBA resellers, if you’re looking for a company and supplier to do your wholesale business, this is not the one you should work with. They won’t provide an invoice that will work for the p... Voir plus
L'entreprise a répondu
Hello Dear palletfly team I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days the... Voir plus
L'entreprise a répondu
The delivery was going to be in 6 months so I canceled. They forcefully delivered amd charged me for goods I previously canceled. They lied on the comments how the cancelation was before delivery,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Palletfly is a dynamic and innovative platform that revolutionizes the way businesses source and manage their inventory. Specializing in the wholesale distribution industry, Palletfly connects retailers with a vast network of suppliers, offering a seamless and efficient solution for procuring merchandise. With a user-friendly interface, Palletfly streamlines the ordering process, providing real-time access to a diverse range of products at competitive prices. Whether you're a small boutique or a large-scale retailer, Palletfly caters to diverse business needs, offering an extensive catalog that spans various categories, including electronics, apparel, home goods, and more. The platform's commitment to transparency and reliability ensures that businesses can make informed decisions, fostering long-term partnerships between buyers and sellers. Palletfly also stands out for its commitment to customer satisfaction, providing robust support and tools to help businesses optimize their inventory management. By leveraging the power of technology, Palletfly empowers businesses to thrive in the ever-evolving world of wholesale distribution, making it a trusted ally for those seeking efficiency and profitability in their operations.
Coordonnées de contact
2493 McDonald Ave, 11223, Brooklyn, Etats-Unis
- 347-450-1740
- customer-service@palletfly.com
- www.palletfly.com
2,8
Moyen
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
High Effort Organization
I hope people realize what a small operation Palletfly is and the effort they put into supporting the disproportionately massive number of people who want their attention. I’ve worked with Palletfly for nearly 3 years now and they have bent over BACKWARDS for me. Five stars. Happy customer.
17 juin 2026
Avis spontané
Réponse de Palletfly.com
Jacob, we really appreciate your patience and understanding. We know it is frustrating working through Amazon invoice verification chains and we may not always have the answers our customers are looking for. We are happy to send you the redacted Pentel invoice for the verification that Amazon requested. Based on your interaction with us, we would rate you 5 stars too. XOXO
Review
I had a very disappointing experience working with Pallet Fly. While their website lists thousands of products with large quantities available (often showing 10,000 units in stock), after placing orders I repeatedly received emails several days later stating that the items were actually out of stock.
Another major issue is the delay in communication. It often took several days to receive a response to basic emails, which slowed down the ordering process and caused unnecessary uncertainty. For a business that markets itself to resellers, timely and accurate communication is essential, and unfortunately this was lacking.
I also joined their paid membership program the buyer circle , but after already having multiple issues, I left an honest negative review. I was then contacted by Pallet Fly and told that if I did not delete my review, my membership would be canceled and I would no longer be allowed to order from them. I found this approach unprofessional and concerning, as customers should be able to share honest feedback without fear of retaliation. I then went to downgrade my account because it isn’t of use for me, and they didn’t accept the downgrade request & continued to charge me the $99 fee, so now I have to file a claim with my bank. Just a very unprofessional company
25 janvier 2026
Avis spontané
Réponse de Palletfly.com
Hi Teresa
The inventory is updated by the suppliers. As we state in our guides, 10,000 is a placeholder for actual inventory if we are not given the amount currently available. The delay in communication is due to waiting for suppliers to respond to us with accurate information. Nothing we can do to make them answer quicker. They are large brands and they answer slow. It is part of the business.
Regarding the paid membership, we have refunded you in full.
Regarding leaving public reviews about our company, we choose not to work with customers that do that. If you want a relationship with a company, you cannot spit on them in public and expect them to help you make money. If you can't understand that, we can't help you there.
The Worst Distributor Experience I’ve Ever Had
This is by far the most incompetent and dishonest distributor I’ve ever dealt with in the U.S. I had a bad experience with them last year, but decided to give them another chance — huge mistake. The same nightmare repeated itself.
We spend days placing orders, send the payment, and then — after two days — they reply with a lazy “sorry, out of stock.” This has happened FOUR times. Their website shows “10,000 in stock,” yet nothing is actually available. It’s pure deception.
We’ve lost money, time, and energy dealing with this company. It’s hard not to believe they intentionally hold your funds for weeks and use them elsewhere before issuing a refund.
Avoid PALLETFLY at all costs. They are unreliable, misleading, and completely unprofessional.
(Palletfly couldn't verify me and want me to prove myself. I bought the items on behalf of Caucasian LLC. If possible I can load the invoices and the screenshots of the bank transfer. You are not scammer ok, but not good at that job and not professional. Accept it.)
3 novembre 2025
Avis spontané
Réponse de Palletfly.com
Dear Kasim Yakar,
We take every piece of feedback seriously, but we must correct several inaccurate and misleading claims in your review.
1. Your statements are exaggerated and false. We have never acted unethically, nor do we “hold funds for weeks.” Refunds for any unavailable items are typically processed within 1–2 business days once verified by our accounting team. To suggest otherwise is simply untrue.
2. Regarding stock quantities: As clearly outlined in our Buying Guide, items that display a quantity such as “10,000” are placeholders used when a warehouse has not yet provided an exact stock count. This is not deception - it’s standard practice in wholesale sourcing where inventory levels fluctuate daily across multiple suppliers.
3. Communication: If a product becomes unavailable after your order is placed, our team notifies customers promptly. This can happen in wholesale supply chains where availability changes rapidly, particularly for brand-name goods.
4. About your specific order: You placed a single order, made payment the 3 days later, and when our warehouse identified a discrepancy, we promptly informed you, cancelled the order, and processed your refund in full. Your statement that this happened “four times” and that we “held your funds for weeks” is not true.
To claim that we are “incompetent” or “dishonest” is unfair and unsupported by facts. We’ve been operating for over 9 years, serving tens of thousands of verified wholesale buyers, and we continue to maintain transparent communication and documented order trails with every transaction.
We encourage you to reach out directly so that we can verify your information and address any legitimate concerns. Posting publicly without engaging our support team first only spreads misinformation and misrepresents the professional standards we uphold.
Sincerely,
The Palletfly Team
They ship all expired products
They ship all expired products. Anyone doing FBA through them have to confirm the expiry date. I have an entire product set sent back by Amazon and the listing was removed.
16 avril 2025
Avis spontané
Réponse de Palletfly.com
Dear Customer,
We’re sorry to hear about your experience, but we must clarify that your statement is misleading.
Palletfly does not ship all expired products. As outlined clearly in our Buying Guide, it is the buyer’s responsibility to request expiration date details prior to purchase if the product category is sensitive to dating - especially when planning to fulfill through Amazon FBA.
https://www.palletfly.com/knowledge-base/buying-guide/research-product
When expiration date information is available, we always communicate it upon request or list it on the order quote. If you proceeded with your purchase without confirming this critical detail, unfortunately, that is a result of not following the proper due diligence outlined in our buying process.
We aim to support our customers with transparency and helpful tools, but responsibility for final product validation rests with the buyer.
If you would like to discuss your specific order further or believe there was a miscommunication, we invite you to reach out directly so we can review the matter with you.
Sincerely,
The Palletfly Team
The delivery was going to be in 6…
The delivery was going to be in 6 months so I canceled. They forcefully delivered amd charged me for goods I previously canceled.
They lied on the comments how the cancelation was before delivery, NOT TRUE.
I canceled even before the processing was done. They aren't not honest at all
9 juin 2025
Avis spontané
Réponse de Palletfly.com
Dear Customer,
Thank you for your updated feedback. We take your concerns seriously and want to address them transparently.
According to our records, there was no written cancellation request submitted via email, which is the standard and required method for order changes or cancellations. All account activity is documented through email specifically to ensure clarity, accuracy, and accountability for both parties. Unfortunately, we do not have any email correspondence from you requesting a cancellation prior to the order being processed and shipped.
We understand that you may have attempted to call. However, we do not process cancellations or order changes over the phone to avoid misunderstandings. Had a request been submitted in writing before processing began, we would have honored it without hesitation.
We remain committed to being transparent and fair in our communication and processes. If you'd like to share additional documentation or clarify the timeline of your request, we're happy to re-review the case.
Best regards,
The Palletfly Team
Poor Support, Inflexible Returns & Unreliable Ungating Referrals
I had a disappointing experience with Palletfly. I purchased inventory that was never shipped, never opened, and remained with them in original condition. Despite that, they refused to take the product back and offered no refund, credit, or flexibility whatsoever.
Worse, they referred me to two so-called “ungating service providers” to help make their invoices acceptable for Amazon. Both were either completely unresponsive or eventually came back with exorbitant fees—quotes that charged far more than the value of the product itself.
Their post-sale support was non-existent, and the whole process felt like a trap: you’re stuck with unsellable inventory and no help.
If you're a seller expecting transparency, fair business practices, or any kind of customer support, I strongly recommend staying away.
Thank you for your reply, but I feel it’s important to clarify the full picture for the benefit of others.
Yes, I’m aware that you mention on your website that your invoices are not accepted by Amazon—but that’s not the main issue here. The real concern is how rigid and unhelpful your post-sale process has been.
You say in your response that you gave me the option to resell the inventory to another customer if an order comes in—but you’ve left out a key detail: you are now charging a $25/day storage fee for holding that inventory. This fee is not mentioned in your Trustpilot reply. More importantly, the very same idea—to resell the product to another customer—was actually suggested by me weeks ago, and it was ignored at the time.
Now, after wasting significant time and offering no resolution or flexibility, you present my own idea back to me—along with added daily charges. That is not reasonable customer service; it's a frustrating and disingenuous experience.
I hope this clarifies the situation for others considering doing business with you.
5 mai 2025
Avis spontané
Réponse de Palletfly.com
Dear Sarwat
Thank you for your continued feedback. While we respect your right to share your experience, we want to clarify several key points for the sake of accuracy and transparency.
First, you are correct that we disclose on our website and in our documentation that our invoices are not guaranteed to be accepted by Amazon for ungating purposes. We also make it clear that we do not provide pre-sale ungating support or control third-party service providers we may refer customers to at their request. These providers operate independently, and we receive no compensation from them.
Regarding your inventory: it was sourced and reserved on your behalf, which incurred warehousing and operational costs. As per our terms of service, customers are expected to take delivery of inventory within 7 days of readiness. After that point, goods are subject to disposal. Despite this, we did not dispose of your goods. Instead, we held them for an extended period at no cost, in an effort to give you time to evaluate options.
You did suggest the idea of reselling the product on our platform—which is something we were already prepared to offer. That option remains available to you. However, after holding your inventory far beyond the allowed time frame, we must now apply a modest daily storage fee of $25/day going forward, to cover the continued use of warehouse space and handling. This fee was not retroactively applied and only applies from the point of your decision to proceed with the relisting.
We acknowledge that this situation has been frustrating, but it’s important to recognize that we’ve made multiple efforts to offer flexible solutions well outside of our formal obligations. Posting public criticism while simultaneously seeking resolution undermines the cooperative tone needed to reach a fair outcome.
We remain open to working with you—whether that means relisting the inventory, shipping it to you, or another agreed-upon solution. Our support team is standing by to finalize next steps if you’d like to proceed.
Sincerely,
The Palletfly Team
Misleading with estimated delivery date.
Don't make order with palletfly. They are misleadig with delivery date. When I recieved the qoute of the order the estimated delivery date was 20 days and after payment done they change in to 120 days. when i started live chat with them they start lie that we mentioned in qoute estimated delivery date 120 days. Please stay away from them.
23 février 2025
Avis spontané
Réponse de Palletfly.com
The 20 days is the standard lead time for that product. The order has a special note in the listing notes, on your quote, you agree to it when you create the request on the site and on your invoice.
It is listed in 4 different places for you to see that. We are not trying to mislead you. You just may have overlooked that note.
In addition, you did not make a payment and we have not changed any part of the agreement. Kindly reconsider your review as this is a misunderstanding on information that was overlooked.
Awesome customer service
Awesome customer service. Fast reply And talking nicely, friendly nature
16 janvier 2025
Avis spontané
Réponse de Palletfly.com
Thank you Juan! Hoping to serve you for a long time to come!
Does Amazon accept your invoice
Does Amazon accept your invoice? And will you provide all documents if I get ip complain?
5 novembre 2024
Avis spontané
Réponse de Palletfly.com
Hi Hrid,
This appears to be a question and not a review of our services.
Palletfly's Position:
Neutral Role: Palletfly is a wholesaler, facilitating the sale and distribution of products. We comply with Amazon's documentation requirements but have no influence over Amazon's decision-making process.
No Direct Contact: We do not have direct contacts or channels to discuss specific cases with Amazon. Any issues related to supply chain documentation must be addressed through Amazon's official support channels.
You can read more here https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/invoices-and-documentation/full-supply-chain-invoices
Very sketchy
Ordering from Palletfly has been a nightmare every step of the way. After finally getting my order confirmed and paid for, it was suddenly updated to "order held." I called the company and was told that they were going to email me about details about the product that weren't the same as when I ordered it. After that phone call, I can't login to my account. Password resets don't work. I'm afraid they ran away with my money and I may need to dispute my transaction with my bank. I plan to report this company to the FTC. Don't do business with them.
Edit: The product arrived yesterday. Things are even worse. Not only did I not receive the exact item I purchased, I received less than half the quantity. I bought 2090 2-packs and received 71 24 count boxes, which is 1,704 single packs.
The item is a different brand, which does matter because FBA sellers get ungated for specific brands and sometimes specific items. The brand I received does not match the invoice I have. I'm going to proceed with a report to the FTC because this company is scamming people.
29 août 2024
Avis spontané
Réponse de Palletfly.com
Dear Customer,
We understand your frustration, and we appreciate the opportunity to address your concerns. Please allow us to clarify the situation and work towards a resolution.
Regarding the initial "order held" status: This was done to ensure the warehouse handled the shipment properly, as there had been issues with orders involving 2-pack items being shipped as single units. This is a standard internal procedure, and we typically do not notify customers, as it's meant to safeguard the accuracy of your order. Once confirmed, the hold was lifted and the order was processed.
On the issue of quantity and product received, we are currently investigating this with our warehouse. We are aware that the shipment was partial, and the remaining quantity is being prepared to ship in full. The hold was placed to ensure the correct amount was sent, and we regret that this caused any confusion.
Regarding the brand, Its Academic is owned by Bostich, and they are the same company. We are working with the manufacturer to ensure the listing is updated to correctly reflect the brand name on the packaging you received so that you can sell the item on the listing.
We strongly urge you to contact us directly so that we can rectify this situation. Your satisfaction is important to us, and we are committed to making sure this issue is resolved properly.
Thank you for your patience, and we look forward to resolving this matter promptly.
Best regards,
The Palletfly Team
Unprofessional company
For Amazon FBA resellers, if you’re looking for a company and supplier to do your wholesale business, this is not the one you should work with. They won’t provide an invoice that will work for the products they’re selling, nor will they give you the necessary documents you might need if Amazon asks for them. This could lead to your account being banned or deactivated.
They’ll advise you to go to a third-party company to purchase an invoice, which can be very expensive. A legitimate supplier should provide you with the proper documents and an invoice that will work with those documents for Amazon.
21 août 2024
Avis spontané
Réponse de Palletfly.com
Dear Brian,
Thank you for your feedback, and we're sorry to hear about your concerns.
It's important to clarify that the ungating process on Amazon is independent of any wholesaler, including Palletfly. While we provide the necessary documentation for the products we sell, the decision to accept these documents lies solely with Amazon. We have no influence over Amazon's approval process.
We understand that navigating Amazon's requirements can be challenging, which is why we recommend consulting with third-party services that specialize in ungating. These services can often assist in cases where Amazon requires specific documentation or verification that goes beyond a standard wholesale invoice.
For more detailed information, I encourage you to review our guide on Amazon ungating here. This guide explains the role of wholesalers and provides clarity on what you can expect during the ungating process.
https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/amazon-ungating
We value your business and hope this information helps clarify the situation. If you have any further questions or need additional assistance, please feel free to reach out to us.
Best regards,
The Palletfly Team
They are scammers I order from them the…
They are scammers I order from them the “ Bic 830864 BiC Cristal Original 1.0 mm Ball Pen Pack of 10” and I received “ ВіС
Cristal® Xtra Smooth pack of 10” they provide me amazon ASIN BOERDHVSAC that also show same product to show how profit margin even on amazon same product available with no profit margin. They two different things that product picture and explanation is not related to the upc they provide. I didn’t check upc as asin and product details are same and I believe that they provide right information but when I received product it quite different product when I called them they asked me upc and said that it is same product but they clearly mislabeled me to buy the product that cheaper than what pictures they showed and refused to refund. I called the brand and they said that they don’t sell “ Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10” in USA and they are not same products. They answer calls and only email if they want I can provide all emails and order screenshots if they refuse to recognize me .
Product Information
Bic 830864 BiC Cristal Original 1.0 mm Bal! Pen Pack of 10
Product Notes:
Price: $1.65 QTY: 864 Subtotal: 1425.60
© This amount may not be your final cost. Please view your invoice for further details
BOERDHVSAC
ASIN:
Bus Content:
Batch code:
Palletty ID: 34459
SiDe:
13 août 2024
Avis spontané
Réponse de Palletfly.com
Dear Customer,
Thank you for bringing this issue to our attention. We understand your concerns and would like to clarify the situation. As we have explained in our previous communications, the product you received is indeed the correct item based on the UPC provided. We have been in contact with Bic, and they confirmed that the Amazon listing you referenced contains incorrect information, which they are currently working to update.
We want to assure you that we provided the correct product according to the manufacturer’s specifications and the details listed on our platform. We understand that this discrepancy between the Amazon listing and the actual product has caused confusion, and we regret any inconvenience this may have caused.
While we are unable to offer a refund for this order as the product matches the description based on the UPC, we are committed to assisting you with any further concerns or questions you may have.
Please feel free to reach out to us if you need any additional support.
Best regards,
The Palletfly Team
They do not provide any authenticity documents…
They do not provide any verification document for the brands they sell. Such as declaration of authenticity as well as any letters from the brands stating they are authorized to sell those brands.
You need to know this in advance as many times Amazon will request authenticity documents, and irrespective of who is asking a supplier MUST be able to provide authenticity documents when you have made a purchase, otherwise where is this inventory coming from?
Just know this before making a purchase, as once the sale is done (after several revisions and the item you actually want being out of stock) they do not count themselves responsible for providing any supporting documentation.
24 juin 2024
Avis spontané
Réponse de Palletfly.com
Dear Soheil,
Thank you for your feedback. We understand your concerns regarding the provision of authenticity and verification documents for the brands we sell.
We would like to clarify that we are committed to sourcing our products directly from authorized suppliers and manufacturers. While we do maintain all necessary documentation to support the authenticity of our products, our policy is to provide these sensitive documents only to suspension specialists or attorneys. This ensures that all sensitive information is handled securely and appropriately. Read more here for our official policy which was shared with your prior to you leaving this feedback: https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/invoices-and-documentation/full-supply-chain-invoices
We advise our customers of this policy to protect both our suppliers and our customers. If Amazon or any other platform requests authenticity documentation, we recommend using a suspension specialist or an attorney to request these documents from us.
We understand this may be frustrating, and we apologize for any inconvenience this policy may cause. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure you have a positive experience with our services.
i bought an item from palletfly and…
i bought an item from palletfly and reselling on amazon. its doing well and the experience was good. no issues. will be reordering
20 mai 2024
Avis spontané
Réponse de Palletfly.com
Thank you so much, Moshe Laskin, for your fantastic 5-star review! We're thrilled to hear that your purchase from Palletfly went smoothly and that you're successfully reselling the item on Amazon. It's great to know that your experience was good and issue-free. We look forward to your next order and are here to assist you with anything you need. Thanks again for your support!
Best regards,
The Palletfly Team
IP complaint
Whats should we do if my product got IP complaint??
Will it be removed by your invoices?
28 mai 2024
Avis spontané
Réponse de Palletfly.com
Dear N.A. Wholesale,
Thank you for your 4-star review and for bringing up the important issue of IP complaints.
We obtain the necessary permission from our suppliers before listing products in our catalog to ensure that you can sell these items and list them on Amazon. If there is an item that may not be resold, we will clearly note it on the listing page. Therefore, you should not receive IP complaints from the brand. The majority of the items we offer are sourced directly from the brand or its licensee.
However, there are instances where other parties may make IP complaints without justification. In such cases, you would need to retain an attorney to address the issue, as you would with any other supplier that is not the brand directly. We collect and maintain all relevant documents for every order that demonstrate a clear invoice trail. We can share these documents with an attorney or a suspension specialist to assist you in resolving the complaint.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help and ensure your selling experience is as smooth as possible.
Don't believe those reviews They are a Scammy Company
We have been trying to get orders sent since February, Delay after delay.
Will not refund the Money, Even if the Products are not in stock when they said they did have it.
Now Some of the products supposed to be receive 3 months after the fact. But not holding our breath.
This is orders from February.
This is completely unacceptable. At this point We will never order from them again and never send them any money upfront ever.
DO NOT USE THEM! These 5 star reviews are plants at best. Every negative review is correct wish we listened to them it has been a nightmare and massive headache with them from the start. Never again.
8 février 2024
Avis spontané
Réponse de Palletfly.com
Dear Max,
We appreciate your feedback regarding your experience, although we are unable to locate any records under the name provided. However, we take all feedback seriously, and we deeply regret any dissatisfaction experienced by our customers, regardless of the specifics.
Delays in orders and difficulties in obtaining refunds are certainly not the standard of service we aim to provide. We apologize for any inconvenience or frustration this may have caused.
While we cannot address your specific case without further information, we assure you that we are committed to resolving any issues promptly and ensuring a positive experience for all our customers.
If you believe there has been a mistake or if you would like to provide additional details, please feel free to reach out to us directly. We are here to assist you and address any concerns you may have.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced.
asalam -o-halikum palletfly your…
asalam -o-halikum palletfly your invoice amazon accepted or not
6 mars 2024
Avis spontané
Réponse de Palletfly.com
Dear Asalam,
We noticed that your message was left as a 3-star review, and we wanted to ensure that we address your concerns appropriately.
Regarding your question about the invoice acceptance on Amazon, we recommend checking your Amazon account or reaching out to Amazon Seller Support directly for the most accurate information.
If there are any specific issues or areas where you believe we can improve, please don't hesitate to let us know. Your feedback helps us enhance our services and ensure a better experience for all our customers.
Thank you for choosing Palletfly, and we look forward to assisting you further.
Réponse de Palletfly.com
Dear Zeshan Ali,
Thank you for taking the time to leave your feedback. We're glad to hear that you consider us an excellent wholesaler.
While we appreciate the positive sentiment, we also noticed that you rated us with 3 stars. We strive for excellence in every aspect of our service, and we're eager to learn how we can improve to earn a higher rating from you in the future.
If there are any specific areas where you believe we could enhance our services or if you have any suggestions for improvement, please feel free to share them with us. Your feedback is invaluable as we continuously strive to meet and exceed the expectations of our customers.
Thank you for choosing us as your wholesaler, and we look forward to serving you even better in the future.
Hello Dear palletfly team
Hello Dear palletfly team
I see your product that was really good and profitable for business but the problem is that everyone complain that palletfly is scam when you buy products after 17 days they sai we don't have this product and another problem is i search on Google maps but i didn't find your palletfly bord on the wherhous so can you share something thanks dear palletfly team
17 février 2024
Avis spontané
Réponse de Palletfly.com
Dear valued customer,
Thank you for your feedback and for sharing your concerns. We understand the importance of addressing these issues promptly and transparently.
Firstly, we want to assure you that we take allegations of scamming very seriously. We are a legitimate business committed to providing quality products and services to our customers. While we acknowledge that there have been isolated incidents where orders may not have been fulfilled as expected, these instances are not indicative of our overall business practices.
We serve a large customer base, with over 35,000 accounts, and strive to resolve any issues that arise to the satisfaction of all parties involved. While it's regrettable that some transactions may encounter complications, we are dedicated to rectifying them promptly and ensuring a positive experience for our customers.
Regarding the signage on our warehouse, we apologize for any confusion this may have caused. We understand the importance of clear and visible signage for our customers. Currently, our warehouse is located under the Lopopolo Iron sign. We are actively working to improve our signage for better visibility and accessibility. However, since none of our transactions are done in person, we had to handle this as a lower priority.
Once again, we appreciate your feedback and your interest in our products. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We are committed to addressing your needs and ensuring your satisfaction.
Thank you for choosing Palletfly.
L’expérience Trustpilot
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