Je n’ai jamais reçu mon colis à Paris
Réponse de CoolBlades
Dear Cecile,
Thank you for your feedback and we are very sorry you do not have your parcel at this time. I have checked the tracking with DPD and it appears that on the 6/7/8th April your parcel was out for delivery, you should have received text messages advising you plus a card should have been left at your address if you were not in.
It appears that delivery wasn't made and the goods have been held at the local depot for collection, again you should have been advised about that.
We are starting a thorough investigation with DPD but it is always helpful if you advise that you haven't received your parcel as early as possible so we can get straight onto the issue. Could you confirm if you received any notifications regarding delivery from DPD?
We will get to the bottom of this and ensure your parcel is delivered as quickly as possible, I have asked our customer service manager to get in touch and keep you updated.
Regards
Coolblades