Who is Reliance?

Reliance® has been helping Canadian homeowners take care of their home comfort needs for more than 60 years. We serve homeowners across Ontario through British Columbia with a focus on reliability, transparency, and respect for your time and your home.

From the first call to the final walkthrough, our approach is straightforward. We call ahead, arrive prepared, protect your space, and explain each step clearly so you know what is happening and why. After decades of serving homeowners, we understand what great service should feel like and what people value most when inviting someone into their home.

Trusted by Millions of Canadians

With one of the largest home comfort teams in the country, Reliance has built more than two million customer relationships over the years. Homeowners across Canada have shared their experiences, contributing to more than 160,000 five‑star Google reviews across our locations. We value this feedback and use it to continuously improve how we serve our customers.

Here for You 24/7, 365 Days a Year

Home comfort issues do not follow a schedule. Our phone support is available 24 hours a day, every day of the year, including holidays. When something breaks, we work to get help to your home as early as the same day so issues can be addressed quickly and with minimal disruption.

Prepared Visits and Clear Pricing

With one of the largest home comfort fleets in Canada, our technicians arrive prepared with the tools and parts needed to solve problems on the first visit whenever possible. This helps reduce delays, avoid unnecessary return visits, and get your home back to normal sooner.

We also believe in simple, transparent pricing. That means shorter rental terms, upfront quotes, and no hidden fees. Our work is backed by some of the strongest guarantees in the industry, helping homeowners feel confident in the work being done in their home.

If you are researching your options or looking for dependable home comfort support, we would be glad to earn your trust next.

Every installation purchase is backed by a 12‑month, 100% money‑back guarantee — if the system doesn’t perform as promised, we remove it and refund your full investment. If your home doesn’t reach the thermostat temperature we committed to, we’ll replace the entire system at no charge. If any purchased equipment fails in the first year, we fix it free and even pay you $500 for the inconvenience. And if a critical part fails twice within five years, we install a brand‑new unit — no questions asked. Renting? You don’t need to worry about any of that. Our team treats your home with care and respect on every visit, using shoe covers, drop cloths, and protective materials to safeguard your space. Although accidents can happen, we will do our best to support you and find a fair solution if something goes wrong.