Prosper Avis 

Probably the best customer service experience I've had. I had issues due to my own fault and Prosper went above and beyond. Thank you once again for assisting.

Makes life so much easier, stress free saving

A brilliant way to access low cost funds and ETFs without the restrictions of a single provider, with a company culture that focuses on the customer.

Given the age of the business, I can only imagine the investable universe and service quality will continue to improve and I look forward to be a customer as it does.

Not only the platform is free but they also reimburse fund fees for quite a few (31 if I remember correctly).
They do not trade shares/gilts/bonds and collect fees for the other funds though.

Simple investment app but takes way too long to buy and sell once you've put an order in. Most other apps have instant trading. Also, the graphs are only in months, not daily. This is an invest and forget app. Only good if you're leaving money in for a long time.

Exactly what I was looking for. Low / no cost investment. Good panel of funds available. Selection from their fund market was comprehensive enough for me. Transferred SIPP and opened ISA with them. Transfer was smooth and went through very quickly. I encountered no issues. The app is so easy to navigate and understand I picked it up immediately. I invested in one tracker fund that operates charge refund. This is the future of investing platforms. Thank you!

Low fees. Great choice for simple, hassle free investing - worth a try for curious investors.

I attempted to open an account,over the course of several days! but the process kept getting stuck in what appeared to be an endless loop. There was no error message or indication of what was wrong.

Customer support was no help at all, no live assistance, responses never in a timely fashion.

I then received an email asking me to send a bank statement. I replied asking how I could do this securely, but never received a response.

After that, I gave up and asked them to delete my data and close any record they held. Again, there was no reply. Despite this, I'm still receiving general marketing emails.

Overall, a very frustrating experience with poor customer service and a lack of communication.

After a very painful experience with prosper I gave up and have successfully opened an account elsewhere within minutes, transferred full allowance also within minutes!!

I found out about Prosper after reading an article on the "this is money website" It stated I could invest in various funds fee free.

After doing a little research. I opened a SIPP with Prosper straight away, the following day infact and started the transfer process of my small personal pension.
However, after a few days I started to panic asking myself. Why am I transferring quite a large sum of money to a company I'd never heard of just a couple of days ago?

So, I cancelled the transfer and decided to take my time and do some additional research about the company. To my surprise. Prosper were very understanding with my concerns and wished me good luck in my investing future.

A few months later after completion of my additional research.
I eventually opened a SIPP with Prosper. That was 6 months ago and I've not looked back since.
The customer service I've received from Prosper has been fantastic on multiple occasions. I understand there is a phone number to ring if you have issues. However I've never needed it because the customer service team on the chat feature are really good. Extremely quick, polite, friendly and knowledgeable.
I even messaged them at midnight the once not expecting any response until the following day. Only to receive a reply in a matter of minutes.

The app is so easy to use. Being a relatively new company they are improving things all the time and I look forward to building my portfolio with Prosper into the distant future.

I attempted to open a Cash ISA with Prosper ahead of the 2025/26 tax year deadline. My onboarding experience was marred by delays, and despite following an agent's direct instructions to protect my access to a 4.7% promotional rate, the product was changed mid-onboarding, leaving me locked into a lower rate.

Prosper's public response below claims the delay was merely a standard identity check and not a technical fault. However, in their written final response, Prosper explicitly admitted that their team failed to provide an accurate explanation regarding my account status at the time. They also acknowledged in writing that their support response times over the critical bank holiday weekend fell below standard, and that delays of this kind carry an additional administrative burden for customers with access needs.

While Prosper publicly calls their nominal £20 offer a "goodwill payment" for communication delays, this amount was calculated strictly to cover a single year's interest differential, entirely ignoring the compounding nature of a long-term ISA wrapper. Despite admitting in writing that their service failures caused a distinct administrative burden, they offered £0 in redress for the actual distress and inconvenience caused.

Furthermore, Prosper breached the FCA’s strict 8-week regulatory deadline (DISP 1.6.1) by taking 58 days to issue their final complaint response—a fact they conveniently omit.

In my opinion, Prosper’s public response is a misleading attempt to downplay admitted service and communication failures. Their handling of this matter shows a complete disregard for the principles of the FCA Consumer Duty regarding customer support and vulnerability. I have rejected their nominal offer and have officially escalated this dispute to the Financial Ombudsman Service. I advise prospective customers to think carefully if they expect reliable service and support.

Been using Prosper for more than a year and I've been really impressed. The biggest selling point is the fee structure: no platform fees, and they even refund fund management fees on a selection of funds. The fund range is surprisingly good too, including options like the Royal London Short-Term Money Market Fund and HSBC FTSE All World Index mutual Fund (not ETF), which aren't usually available on other fee-free platforms.

It's app-only, but the app is sleek, easy to use, and has a clean design with pleasant fonts. It's also FCA regulated, so I feel comfortable keeping my investments there.

Overall, a great low-cost platform with an excellent fund selection.

Almost a week carrying out further checks whilst trying to open a simple savings account after providing Driving Licence, Selfie and linking my HSBC account via Open Banking. Zero customer support to understand exactly what is going on. Came here, read the reviews and realised it may be a lucky escape. Customers want good communication and minimal friction when trying to do something so simple - Prosper fail on both counts. App deleted, I'll take my funds elsewhere.

Update - redeemed themselves after contacting off the back of my review and got things sorted. Needs to be consistent service though.

They might have very low fees but be prepared to wait over 2 weeks before you see any cash from a disinvestment. The assets are removed from your portfolio and Prosper takes the interest for 2 weeks, which I think is way too long.

The reply from Prosper relates to a previous ISA transfer whereas this review relates to a divestment - You should at least read the review and investigate properly before making comments!

16 May 2026 - I chose Prosper UK for SIPP contributions as it currently offers investment in approx 30 funds with ZERO platform, purchase or fund manager fees (actually you pay the fund manager initially, then Prosper refunds them).

I initially expected to be able to access the SIPP if I immediately needed cash or income in an emergency as I am beyond the age 55 access point iaw UK regulation.

However, neither the onboarding process nor the SIPP contribution process make it abundantly clear early on that Prosper does NOT have any drawdown or cash lump sum release process in its app at this time.

This information is available. However, unless you are vigilant, this is buried in its hefty and lengthy "Terms and conditions". Otherwise it comes up very late in the set-up / funding process.

A simpler ALERT about this 'drawback" could be found much easier in online independent expert/professional reviews of Prosper's business using an appropriately worded query into an AI feature such as "Gemini".

Prosper does provide reasonable reasons for not currently being able to access SIPP cash/drawdown and alternatively informs that in order to gain access, a SIPP transfer to another provider who does, would be necessary, ...which still takes time, effort and potentially inevitable frustration!

Since the absence of access to Prospers SIPP cash or income at this time is (in my opinion) a potential major drawback for customers at or near the age 55 access point, I personally would have thought that this kind of information was of major importance to be 'up front' about it earlier in the set up process.
One could end up way too far into the process before you discover this.

Thankfully I shall treat this as a tax effective minimum 5 year investment (founded on an index fund rather than speculated or day-traded. I hope that Prosper soon develops the SIPP access processes as soon as is practically possible).

Online reviews comment (paraphrasing): This is a platform possibly geared toward the younger generation who have years yet to reach the age of accessibility, by. Which time access will be available.

So far so good.

Effortless switching of my SIPP from Hargreaves Landsdown to Prosper. I will move my ISA next. Great simple platform with a great fee structure. Good support when needed. Highly recommend to anyone that wants to maximise their portfolio return.

Wanted to get the ISA before end of tax year but gave up during the onboarding process. Probably not your fault, but just for an ISA that was too much and I don't see any other value in the app.

So far so good opening ISA via phone app only. As savings/investment platform still early days for me and seems user friendly enough.

Helped my elderly mother open a cash ISA and Prosper needed valid current identification documents, as she doesn’t have a passport or driving licence anymore. They were quickly able to help with what alternatives could be accepted, so all sorted without major issues.

Easy to navigate app, low or zero fees on trades is a major inducement.