DO NOT USE ordered a pet cooling mat, took ages to arrive and was a terrible product and definitely not cooling at all! Contacted customer services for a refund but they will not provide a returns... Voir plus
L'entreprise a répondu
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Awful customer service, as in non existent. They do not reply or answer. Shocking company. You are not protected and are likely to just lose money. Do not buy from them. Update: I have tried conta... Voir plus
L'entreprise a répondu
I ordered items that didn't fit Sunny Bee 🐝 sorted out the problem straight away and sent emails at every stage of redelivery....excellent customer services and fast delivery .... thank you 😊 will... Voir plus
No email confirmation when placing order. Bounce back from customer service email address to ask for return/refund. Hopefully someone from their customer service can reply to me on here so I can ret... Voir plus
L'entreprise a répondu
2,5
Bas
715 avis
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A répondu à 98 % de ses avis négatifs
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Sunny Bee were a delight to deal with…
Sunny Bee were a delight to deal with after I initially had a problem with the size of tee-shirts that I ordered and were quick to respond. I was very pleased with what they offered and will certainly be ordering more from Sunny Bee. Customer service is excellent.
The product ordered was of good quality and very good value!
23 juillet 2026
Avis spontané
Ordered tanning mist that didn't work…
Ordered tanning mist that didn't work they asked for pics which l sent promised refund weeks ago messaged numerous times keep saying refund will be paid within 7-14 days never arrived now keep asking for pics again avoid this company l will never purchase anything again.
5 juin 2026
Avis spontané
Awful customer service
Awful customer service, as in non existent. They do not reply or answer. Shocking company. You are not protected and are likely to just lose money. Do not buy from them.
Update: I have tried contacting your service email on several occasions with no response.
1 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@sunny-bee.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Shocking company..Do not buy from them!
Shocking company. Wrong item was sent...and also poor quality. When I asked for a refund they said it woukd cost me a lot to return the items...and would take months for a refund. They offered me a reduced rate refund and suggested I keep the clothes. This is obviously a scam they are using.
Do not buy from them!!!
Having posted this review they have now emailed me and promised to refund the whole ammount. Grateful for that...hope they will learn from this and do better for others.
22 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize for the disappointing experience you had and fully understand your frustration.
We take your feedback very seriously and will review our service to prevent this from happening to other customers.
Please send your details to our customer service email address: service@sunny-bee.com.Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Dont bother if you have an issue they fob you off
Sent an email trying to return goods. Explained the situation, due to good being wrong size and smelly pungent. Got a generic email back saying good are still in transit and they are sorry for the delay. Please wait a further 7 days. They are not still in transit and thr link they sent supports this but now not replying. Will be contacting my bank to charge back. Do not use this company its not worth the hassle
22 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@sunny-bee.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
DO NOT USE
DO NOT USE
ordered a pet cooling mat, took ages to arrive and was a terrible product and definitely not cooling at all!
Contacted customer services for a refund but they will not provide a returns address to enable me to return.
Absolutely terrible company, avoid at all costs!
Still waiting for a returns address and still not received a refund.
22 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We are truly sorry that the product quality and material were nothing like what you expected and left you feeling completely dissatisfied. We understand how disappointing it is to receive a product that falls so far short of what was shown, and this is not the level of quality we want to deliver.
Please send your order details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours.
Very positive shopping experience
Very positive shopping experience, I have ordered a couple of bras, one had a slight defect on arrival. I contacted them and they were very responsive and immediately sent a replacement item. I have subsequently bought two more.
1 juillet 2026
Avis spontané
Products were awful. Customer service diabolical
Products were awful. Ordered two bras and tried on and then contacted customer service. One phone call and five emails and they just keep replying saying keep them and they will give me a £10 refund. I don’t want to keep them I want to return for a full refund. Diabolical way to run a business and against consumer law. Stay well clear
22 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@sunny-bee.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
AVOID EVER USING THIS COMPANY
AVOID EVER USING THIS COMPANY. SERVICE IS SHOCKING, DELIVERY TIMES ABSOLUTELY RIDICULOUS AND THE PRODUCTS ARE SUB STANDARD. YOU HAVE BEEN WARNED!
7 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@sunny-bee.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
Listen to reviews!
I ordered the ceiling fan that goes into your light fitting. It took weeks to arrive and when it did, the light cover didn't fit properly and 2 of the blades of the fan broke as I was fitting them. The item was poorly made and put together. I wish I'd done my research before purchasing.
21 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear customer, we have received your feedback, and thank you very much!
We are truly sorry that you had a negative experience this time. We sincerely apologize. We would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email address? The address is: service@sunny-bee.com. Our after-sales team is ready and will provide you with a satisfactory response within 24 hours!
Please give us a chance to make things right. Thank you for your understanding!
Excellent company
I ordered items that didn't fit Sunny Bee 🐝 sorted out the problem straight away and sent emails at every stage of redelivery....excellent customer services and fast delivery .... thank you 😊 will definitely be buying from them again.
21 juillet 2026
Avis spontané
I need to return an item
I need to return an item but no answer the email is non existent bounces back no way to contact not paying for this piece of cloth they sent just rip off merchants!!!!!!
20 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@sunny-bee.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
No communication
No email confirmation when placing order. Bounce back from customer service email address to ask for return/refund. Hopefully someone from their customer service can reply to me on here so I can return items.
Swimwear poor quality and not true to size guide.
20 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
It took 16 days for delivery
It took 16 days for delivery! Better use temu or shein yourselves, if something goes wrong it is easier to get customer service, etc.
20 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@sunny-bee.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Ordered the mop where the cloth clips…
Ordered the mop where the cloth clips on...just don't buy it, its trash. Flimsy poles that don't stay fixed it, clip at the bottom for the cloth doesn't close. I emailed to tell them and to refund me, although that would never happen but they wanted a video, however sadly too late I just chucked it in the bin. Won't never buy from them again. Cheap rubbish.
Further to your reply below Sunny-Bee I emailed you when I received the item. Further down on these reviews you see by others the mop is not fit for purpose
18 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your product is not working as expected, and we fully understand how frustrating this must be. Please send your order details and a brief description of the issue to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours, including troubleshooting guidance or a replacement if necessary. Please give us a chance to resolve this for you; thank you very much.
I am still waiting for my order cannot…
I am still waiting for my order cannot get in touch with sunnybee at all not happy !!!!! Dont know if I can even get my money back !!!!!
12 juillet 2026
Avis spontané
Réponse de Sunny Bee
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@sunny-bee.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
I ordered the wrong size which was…
I ordered the wrong size which was replaced and re sent as soon as my email was received at no extra cost to myself, I will be buying more very soon and using this company again in the very near future
1 juillet 2026
Avis spontané
I ordered a top which was too big
I ordered a top which was too big. Sunny bee was only too happy to exchange it for a smaller one. Very good customer service very pleased overall
1 juillet 2026
Avis spontané
Swim suit didn’t fit as expected but…
Swim suit didn’t fit as expected but was easily resolved with this company thank you
16 juillet 2026
Avis spontané
My first order wasn't suitable size but…
My first order wasn't suitable size but with communication I was sent a replacement which im very happy with thank you 😊
16 juin 2026
Avis spontané
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