J'ai commandé des gélules prostectan…
J'ai commandé des gélules prostectan depuis 17 jours et vous m'aviez dit que vous ne livrez pas en France et que vous me rembourserez sur 15 jours ouvrés.. jusqu'à présent je n'ai pas encore reçu mon argent sur mon compte svp
Réponse de Healthpath
Hello Sènami,
Thank you for your review.
Our Head of Customer Services has responded to your email this morning to confirm your refund details so you can follow this up with your bank.
We're sorry to hear that you've not been able to locate the refunded amount, however would like to reassure you that we cancelled your order and processed the refund within 1 working day of receiving your order, so this was dealt with very quickly.
We're sorry that we weren't able to fulfil your order, and for any frustration this caused. Currently we can only send orders within the UK and try our best to make this clear on our website. This is currently mentioned in our website shop, on our checkout page, in our help centre and in our terms and conditions.
If you have any further questions, please don't hesitate to come back to us by email and we'll be happy to help.
With warmest wishes,
The Healthpath Team