Ecoparcel Avis 

DO NOT USE ECOPARCEL UNDER ANY CIRCUMSTANCES.

I booked a parcel collection well in advance because I had an upcoming flight to leave the country. I scheduled everything according to my travel timeline, fully understanding that a single day of delay can sometimes happen in logistics. What actually followed was five consecutive days of complete ghosting. Over those five full days, nobody ever showed up to pick up my packages. There was not a single phone call, email, or system notification from EcoParcel, nor from their partner courier GLS. I was left waiting endlessly for a service I had already paid for while receiving zero updates.

Because nobody ever came, my departure date arrived and I was forced to leave the country without my belongings. My packages are now left stranded in a completely different country from where I am living, with absolutely no way for me to retrieve them. This complete failure on their part has caused me severe personal and material disruption.

Attempting to resolve this through customer support only made matters worse because reaching a human being at EcoParcel is completely impossible. There is no public phone number and no direct email address. Their entire support setup consists of a website ticketing system run by an AI chatbot pretending to be a real agent. When you demand to speak to a real person, the bot claims an operator will contact you as soon as possible, and the chat freezes forever. You end up trapped in a dead chat thread where no one ever responds, and the system prevents you from even opening a new ticket.

The ultimate insult came when I tried to request a refund for this failed booking. EcoParcel expects customers to pay a €6 cancellation fee per package to get their money back. They completely fail to show up, ruin your travel plans, leave your belongings behind, and then try to penalize you financially for cancelling a service that never happened because of their own incompetence. Save yourself the money, stress, and massive head-shake by avoiding EcoParcel entirely and taking your items directly to a local post office instead.

ATTENTION FRAUDE
ATTENTION FRAUDE: je regrette de m'être fait arnaquer. J'aurais du lire les avis avant. Même scenario que toutes les personnes qui ont dénoncé ce site: vous payez sur internet et ecoparcel vous envoie un message pour vous dire qu'ils n'ont pas pu prendre vos colis parce que vous n'étiez pas chez vous. Ce qui n'est pas vrai. Ils ne passent jamais. Vous leur écrivez ensuite pour demander le remboursement pour services non rendus et ils ne répondent jamais. Une pure arnaque. Incroyable que des sites comme cela puissent en toute impunité voler des milliers de personnes pendant des années. C'est l'une des premières entreprises qui apparaît sur les moteurs de recherche. Truffé de faux avis sur leur site. Soyons nombreux à dénoncer cette fraude auprès des organismes en France et en Angleterre pour qu'un jour peut être cette entreprise soit condamnée. En attendant ils continuent à arnaquer des personnes tous les jours, en volant des sommes importantes, sans parler du stress et des difficultés induites (attente pour rien, trouver un autre transporteur...)

The delivery was okay, but their poor quality help-desk charged me extra and never refunded the money even after numerous inquiries.

Service impeccable! Ecoparcel permet de comparer facilement plusieurs options de livraison. Mon colis est arrivé rapidement et en parfait état.