alorair.com Avis 

I purchased an AlorAir Sentinel HD55s, which has WiFi capabilities. The dehumidifier is working fine, but even after successfully connecting the app and dehumidifier, the app does not work. I see many people have this same complaint. I have reached out to support numerous times over the past several months and they have only responded back once after a month or so. They asked for some additional information, which I provided promptly, and have never heard back. You cannot reach a live person and they do not respond to emails. Assume that if you are buying this product that you will have 0 support should you need it.

I bought one of these for my garage figuring an industrial dehumidifier would be better. It’s not. Died after 6 months. Alorair sent a new one to me if I just paid shipping….to the tune of $350. That one failed in 4 months. After that I bought some cheap thing off Amazon that has been running for 4 years. Save your money - these things are utter garbage.

1st unit failed after 2 years + 10 months (5-year "warranty!") but manufacturer demanded that I pay $150 shipping to return the defective unit. Replacement unit failed after 1 year + 6 months and AGAIN the manufacturer demands that I pay ~$150 shipping to get warranty service. Absolute JUNK!!

I own the Alorair Sentinel HD55S dehumidifier, purchased new in June, 2023. The purchase cost of this product is significantly higher than run of the mill residential dehumidifiers but, having repeatedly experienced short lifespan of the non-commercial brands, I chose to buy what was purported to be a heavy duty long life commercial grade dehumidifier. Unfortunately it is not such a product.

The dehumidifier failed recently under warranty. I reached out to Alorair customer service for help. Three detailed emails were submitted with no response. I telephoned customer service, entered the expected “we are busy with other customers” automated phone system and after waiting 18 minutes received a recording to call back at some other time and the call ended.

With some difficulty I found the Alorair parts webpage and, based on my own diagnosis, purchased new capacitors and the main electronic control board. After I replacing components, the dehumidifier is working properly again. Inspection of the old control board found signs of electric arching as made evident by burned relay plug wires and melted voltage transformer. In operation the dehumidifier is on a surge and GFIC protected circuit, and has not been subjected to external conditions which might cause the control board failure.

One month after my first email to customer service I received reply wherein the customer service representative asked me to submit assorted details which had previously been submitted with my three prior unanswered emails. I have made the company aware of the described concerning evidence of control board failure due to electrical overload and received no response whatsoever to the information provided.

I am concerned the Alorair Sentinel HD55S dehumidifier is manufactured with low quality electrically unsafe components. Longevity of device function does not represent heavy duty commercial grade. Cost of the device far exceeds durability.

Was promised extra filter never received. Emailed 3x. They have emailed me stating I will receive a $20 credit back to my credit card if I write them a review--here it is :) product is still working but very concerned if they will back their product based on other reviews.

@Alorair. The advertised 30-day return policy is a scam. I have contacted customer service twice regarding a return, and on both occasions I was told that a return shipping label would be emailed to me. It has now been almost two weeks, and I still have not received the email or the return label.

Awful support. They want you to jump through endless hoops before offering a shred of help. I had to spend 20 minutes on hold, multiple emails, and finally was able to get someone to respond by online chat. Then they want you to spend your own time troubleshooting, completing testing that would take hours, and documenting every step you took by picture; only then will they send you parts or a replacement unit. If the unit never breaks, fine. If you have to use your warranty, forget about it. I will never buy this brand again, period.

I can't reach anyone, I'm not sure that anyone is answering that phone, no tracking number for 2 days and counting. Pass on them

Unit (HD55) when working, was great. Unit quit working after a month. Customer service is non existent. I’ve reached out via email, phone, even Facebook messenger. Cannot get a hold of anyone.
Wasted my money on what I thought was a good unit.

I bought a WiFi AlorAir-C dehumidifier less than 2 years ago. The WiFi is very difficult to set up despite getting full reception to my router. The App is absolutely a waste. Sometimes it works, sometimes it doesn’t. It quit working completely months ago. Alorair first told me they’ve abandoned the app and a new app should be available in about 6 months. They’ve since reset my password twice. Telling me to use the password they gave me and to not change it. If I want to change it, I need to give them my new password and they’ll change it. (Security???). Now, I’m told they might have something working in 1-2 months. I paid extra to get WiFi with an app. Complete waste of time and money!

update 3/13/2026
They offered a partial refund of 10% which I was surprised and received within 24 hours. My unit is not compatible with their new app which is disappointing. Getting to this point was annoying. I changed to 3-stars almost was going to give 4.

I purchase a commercial grade dehumidifier from this company. Setting it up was a bit clunky with the App. I purchase back in 2022. Recently my app stop working and their tech support is horrendous. Fortunately, I did not need a warranty repair thank God.

My App just stopped working after 4 years. On the sign in screen, it has INACTIVE ACCOUNT. So, I was able to find a contact email address on their website and the fun and games begun.

Before they would help me, I already registered online for the warranty. I had to supply my Order Number from 4 years ago, Date of Purchase, Picture of Product Plate on the unit, Serial Number, Picture of the Error Code, Model Number, Iphone MAC address (which I never knew there was one) and Iphone IOS. I am not joking just for the App not working. I got the feeling they were stone walling me.

I purchased this unit because of the remote management capability the unit is hard to get to where I have it. I wouldn't purchase from this company again not that it matters they are from China which creates a whole other issue with tech support.

The unit itself only had one issue with the pump since I purchased, I just had to clean it and its back online less the remote management App. What I use to be able to on my Iphone I have to go to the unit.

My crawl space dehumidifier failed after 18 months. My HVAC maintenance company, who sells and services Alorair, diagnosed as leaking refrigerant from the coil assembly. Because I bought the unit directly from Alorair, Alorair would only deal with me directly. Their customer service department jerked me around for 3 weeks, saying they had escalated my claim to their engineering team, but not helping after repeated calls and emails. The warranty is a scam. Do not buy from this company.

The warranty is useless. I've had 2 units fail in 3 years and the first time I paid $200 to get a new unit with NO WARRANTY rather than pay the $300 for shipping. Now this one is bad and they will not do anything about it. STEER CLEAR OF THIS COMPANY. Customer service is abysmal to say the least

Company said unit was wifi and remote controlled. Paid over $700 and machine didn't work that way. Company said they had trouble with the app and was developing a new one. They stalled and stalled. When the new one didn't work they said they would send me a new control panel and sent me a video how to install it. They never sent the part. When I again called for a tracking number, they told me I needed to pay them another $100 for the part. I refused and told them that I wasn't going to give more money in the hopes it works this time. I told them I wanted my money back. They told me the 30 day return was past. They knew this from the beginning and stalled until the return time was up. Worthless machine and company!

Non existant customer support that run you around with nothing ever being rectified.Units dont have wifi capability as new wifi app rendered all previous units incompatible.Brand new units sold require wifi board upgrade to work with new app.Ebay fully refunded purchase as units are not as described by Alorair.

app is still not working and to add to the below, now app is completely in total locked out. Tried creating new accounts on 4 different devices. Error "Login Expired."

Cant reset anything as no email is sent to reset. The one time months ago I received an email, it was all dead links.

2024:

The major reason for this unit purchase is the wifi app and its not working. Registered with every single one of these clumsy app's and reset the unit while trying to get it to work. Spent atleast 5 hours in total with these unbelivable flimsly app's. NONE OF THEM WORK.

AlorAir -R

AlorAir -R Lite

Argendon -R

AbeStorm -R

and few others.

NEED THIS CORRECTED ASAP as humidity is here! PLEASE HELP

Reply received June 2025 which is a joke (we are in JUNE of 2025):

I am so sorry for that,Our app is temporarily down for maintenance – but don’t worry! ⚙️✨ A brand-new app is launching in July 2025!

Great customer service. I had a dehumidifier go bad under 1 year. After contacting warranty support and sending them the required photos and information, they promptly sent me a new unit.
No hassle, very easy to work with and great communication.