Nicholas Woo

Simple and clear instructions on how to make the claim. Service provider was excellent.

Appalled to see so many bad reviews. I had an expensive present sent to my brother in Singapore. Import taxes all paid for. They still demanded payment of taxes before delivery. DHL management assured me it was all taken care of. However when DHL came back the driver again demanded payment of taxes. The present is still not delivered. Ruined my weekend as I now have to wait until they open on Monday to try to resolve this. Totally incompetent.

This is what I have written to Royal Mint and am now awaiting a response "Over £20,000 was in my balance after selling Gold on 11th December. It has now been more than 5 working days and these funds are still not available with no explanation and no assurance other than "it will take 3-5 working days to get back to you". It is completely unacceptable that you are holding onto my funds for longer than promised with no substantive response other than a set of words in a continuous loop. This is abysmal service. The only helpful response has been from your agent, Geraint, who encouraged me yesterday to follow-up strongly if there is still no action, which I am now doing. BTW, you ask for my after service comments which I have provided but there has been no follow-up. What is the point of asking other than to tick a box? Another example of poor service."

Service from Nespresso was great. But their delivery sub-contracter DPD was not. Keeps dumping my box by the gate in the open without bothering to leave on the covered front porch. One box was totally wet when we got it but managed to dry it out on the AGA.

Yodel CONSISTENTLY misdelivers my parcels despite detailed instructions and photos. Their drivers simply DO NOT CARE. I have told any retailers who use Yodel that they will not get my business if they use Yodel. Whatever you order will simply be misdelivered by Yodel.

Driver friendly and professional

Miles us an excellent customer representative

First time I used them. Delivery rider lied when said it was delivered when it was not. To be fair, JE refunded me the cost of the item but I have lost the service fee and even tipped the rider in anticipation! Am deleting my account. Do not recommend JE again.

Item misdelivered again. This is despite assurances from DPD it would not happen. Driver Leon is CONSTANTLY misdelivering the item. This time the item is expensive and needed very urgently before my wife travels overseas. Thank you DPD for ruining her holiday! You have just added to both our stress levels. Very very poor experience.

Despite several complaints, your driver has ONCE AGAIN delivered to the wrong house. This is despite it being clearly marked and photo tagged on your app. What is the point of doing so if your driver does not read it? And what is the point of complaining to you if you do NOTHING about it? I have raised this with Nespresso, your customer.

Excellent choice of very yummy stuff from my childhood days. Great service. Very personal. Special shout out to Ivan Lim

Parcel delivered late. Poor updates

I paid extra for next day delivery and knew we were not going to be home. I left instructions to leave the parcel at the door. My instructions were not followed and now the card will be delivered late. I want a refund of the delivery charges.