marthe

Takk for tilbakemeldingen din. Vi vil gjerne presisere at synlige resultater vanligvis merkes etter 14 dagers regelmessig bruk i henhold til anvisningene. Vi setter pris på tilbakemeldingen din om markedsføringen og refusjonsopplevelsen, og er glade for å høre at du var fornøyd med responstiden til kundeservicen vår.

Dear Marthe,

We understand your concern and thank you for sharing your feedback. We would like to clarify that all information regarding customs duties and VAT is clearly available on our website in our Help Center on the following link https://www.caretobeauty.com/helpcenter/tracking-exchange-invoice-receipt-cancelation-complaint/pay-any-taxes-or-duties-or-present-import-documentation-for-customs-clearance/
For deliveries outside the European Union, all orders are shipped under DDU (Delivery Duty Unpaid) terms, which means that product prices shown on our website do not include any local duties or VAT that may be applied by the destination country.

Best Regards,
Care

As noted in our policies, the responsibility for these charges lies with the recipient, and payment may be required by the courier or customs in order to release the parcel. Shipping costs are always included in the total order amount, but duties and taxes vary by country and are determined solely by local customs authorities.

We completely understand how unexpected fees can be frustrating, which is why we make this information publicly accessible in advance. We will also review how this information is displayed to ensure it is even easier to find for future customers.

Best Regards,
Care to Beauty Team

Hei Marthe,

Tack för ditt omdöme!
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