JohnRolins

We signed up for CallRain’s annual plan thinking it would save us money in the long run, especially since the app is already expensive. We also assumed the cancellation terms would be similar to the monthly plan. Only after purchasing did we discover that the refund policy is tucked away so quietly that most people would never notice it until it’s too late.

From the moment we tried to set it up, the problems began. The integration never worked properly, their code slowed our site down dramatically, and despite months of troubleshooting, nothing ever functioned the way it was supposed to. Eventually we decided it wasn’t worth the constant headaches and chose to cancel.

That’s when the refund policy suddenly became impossible to miss. No refunds under any circumstances. I wasn’t even asking for the full amount back, only a reasonable pro‑rated refund to offset the upfront cost. After several support conversations that all felt identical, every request was denied without any willingness to understand our situation.

This entire experience has been disappointing and incredibly frustrating. The product didn’t work for us, the support was unhelpful, and the company showed no flexibility or fairness. Based on what we went through, I cannot recommend this service to anyone.