Hi, We are truly sorry to hear about your recent experience and that it did not meet your expectations. Your feedback is important to us, and we want to understand more about what went wrong. Please reach out to our customer service team with any details or concerns you have. Customer Service Email Address:support@shopnewbella.com We are committed to resolving the issue and making things right. We hope to have the chance to improve your experience and regain your trust. Thank you for your understanding. We look forward to resolving this for you.