remove.bg Avis 

Réponse de remove.bg

23 oct. 2026

Bonjour Pascaline!
Nous vous remercions pour votre retour, mais souhaitons préciser que ce prélèvement ne provient pas de remove.bg — nous ne proposons pas d’offre à ce tarif. Il s’agit très probablement d’un site différent utilisant un nom similaire au nôtre.
Si vous souhaitez vérifier un prélèvement spécifique, n’hésitez pas à nous contacter directement à support@remove.bg.

Réponse de remove.bg

31 mars 2026

Hi there! There seems to be a mistake, as you are referring to another website, remove-background.com, and not remove.bg. We are not affiliated with them and don't offer trials or any plans or packs for the price you mentioned. Please reach out to remove-background.com's support team for further assistance.

Réponse de remove.bg

25 nov. 2025

We're sorry to hear about this charge, but this does not sound like remove.bg.

remove.bg does not charge €49.90 for any of our services. This pricing does not exist in our system, and we do not operate this way.
It sounds like you may have used a different service, but your review was left on remove.bg's page.

You'll want to check your bank statement to identify the actual merchant, then contact them to resolve your billing issue and direct your feedback to the correct company.

Réponse de remove.bg

3 déc. 2025

Hi there, we’re really glad to hear that you were happy with the quality of the cutouts.

Regarding the credits: we offer two different options — subscriptions and Pay-as-you-go credits, which never expire. In this case, you chose a subscription plan, and as stated in the plan details, subscription credits only remain available while the subscription is active. When the subscription is cancelled, any unused subscription credits expire automatically.

We understand it can be disappointing if this wasn’t what you expected, but the system worked as designed and no credits were taken outside the subscription rules. If you have any questions or need help choosing the best option for your needs in the future, we’re always here to help.

Thank you for sharing your feedback.

Réponse de remove.bg

Actualisé le 13 nov. 2025

Hi there,
We're concerned about your experience, but this doesn't match our service. remove.bg offers free use without login, plus transparent paid plans - but we don't offer €1 plans that convert to €40 subscriptions, nor do we require Trustpilot reviews for downloads.
This sounds like a fraudulent third-party site. Please contact our support team at team@remove.bg with your transaction details so we can investigate and help resolve this.

Réponse de remove.bg

16 juin 2025

Hi! Thanks for your feedback, and we're sorry you had trouble with the CAPTCHA! We know how frustrating that can be, especially when the images don’t seem to match. The CAPTCHA is managed by a third-party provider to help protect our site, but it clearly didn’t work well in your case. If you're still having issues, feel free to reach out to our support team at support@remove.bg; we’d be happy to help.

Réponse de remove.bg

10 juin 2025

Hi! Thanks for taking the time to leave a review, and we’re sorry to hear you’re disappointed.
Just to clarify: the preview you see before downloading is intentionally lower in quality to give a quick preview. When you use credits, you receive the full-resolution image (up to 50 megapixels) with high-quality background removal. If you didn’t receive the quality you expected, even after using credits, please contact our support team at support@remove.bg; we’d be happy to take a look and help make it right. We appreciate your feedback and are here to help if anything was unclear.

Réponse de remove.bg

11 avr. 2025

Hi Ryve! Thank you for your feedback! We haven’t changed the available resolutions; free downloads are still 0.25 MP, and the paid option goes up to 50 MP. That said, we truly appreciate your thoughts on image quality and will keep your suggestion in mind. If you ever have any questions, feel free to reach out to our support team at support@remove.bg.

Réponse de remove.bg

13 mars 2025

Hi Olivier! We’re sorry to hear about your experience. It looks like your query was initially sent to our Enterprise Solution team, who then forwarded it to our support team. As soon as we received it, we responded on February 27, but we haven’t heard back from you since. If you’re still experiencing issues, please reply to our email or reach out to support@remove.bg directly—we’d love to help you resolve any issues you experienced. We are looking forward to hearing from you.

Réponse de remove.bg

5 févr. 2025

Hi Samuel! We’re sorry to hear about your experience. It seems there may be confusion, as we do not charge €39 without clear terms which you can see here: https://www.remove.bg/pricing. If you believe this was a fraudulent website, or if there is any confusion regarding our pricing, please contact our official support at support@remove.bg, and we’ll be happy to assist you.

Réponse de remove.bg

18 nov. 2024

Hi Raphaël! We're sorry to hear that! We have not received an email from you before, could you please reach out to us again at team@remove.bg? Please make sure to send us a bank statement or a screenshot of the charge as well. We will be happy to help!

Réponse de remove.bg

15 oct. 2024

Hi Olivier! Thank you for your kind review; we appreciate it! :)

Réponse de remove.bg

10 juin 2024

Hi Moi! We're thrilled you've had such a positive experience with remove.bg. Thank you so much for your kind words! :)

Réponse de remove.bg

12 janv. 2024

Hi Bob! Thank you for sharing your feedback; we appreciate it! :) Unfortunately, we are not sure exactly what issue you might be running into, so if you would like our support team to take a closer look, please message us at support@remove.bg, and we will be happy to help!

Réponse de remove.bg

3 févr. 2023

Salut Lucas! Merci pour vos gentils mots et vos commentaires, nous l'apprécions! :)

Réponse de remove.bg

5 sept. 2022

Salut Maxime! Merci pour vos bons mots ! Nous l'apprécions ! :)