Ne pas acheter!!!
J’ai acheté pour 1500€ de matériel hexclad mais les poêles sont de mauvaise qualité et ne sont pas anti-adhésives! De plus, beaucoup de tâches ne partent pas et quand on frotte trop fort, les poêles sont rayées!!! Vraiment déçue!!!
Réponse de HexClad
Hello there!
Thank you for sharing your concerns. We sincerely apologize for the frustration you’ve experienced with your HexClad equipment. We understand how disappointing it can be when your cookware does not meet expectations.
To help address the issues you’re experiencing with sticking, stains, and scratches, we recommend following our care guidelines: use medium heat rather than high heat, avoid metal utensils, and clean with warm soapy water using non-abrasive sponges. For stubborn stains, soaking the pan in warm water can help, and gently scrubbing with a soft brush or sponge is safest to maintain the non-stick surface.
Should you need further assistance and for us to better assist you and address your concerns promptly, we have already initiated a request to gather the necessary details regarding your order. In the meantime, could you please provide proof of purchase (such as a receipt or order confirmation) along with images of the affected product? This will help us expedite the review process and ensure your concern is handled swiftly.
For any additional help or guidance, please reach out to us at https://hexclad.com/pages/contact
.
We appreciate your patience and the opportunity to resolve this matter.