Alex

Hi Alex,

Thank you for taking the time to test the detector and share your results.

AI detection is an inherently probabilistic technology and no detector can guarantee 100% accuracy, especially as modern AI-generated audio becomes increasingly difficult to distinguish from human-created content. That said, the result you received clearly didn't match your expectations, and we understand your frustration

Please contact our support team at hello@overchat.ai with your account email and we'll also be happy to add complimentary tokens to your account for the inconvenience. Thank you for the feedback.

Hey,

Thank you for taking the time to leave this review.

Please refer to our Support Hub article on our current moderation wait times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

-Lucy

Hey Alex,

Thanks for this review, apologies for the delay in reviewing your release!

The earnings and statistics you receive from streams, views, and downloads will vary based on several factors, including the territory the release is streamed in, the platform's revenue model at the time, and other variables. The revenue per stream, view, or download is not fixed and fluctuates depending on each platform’s specific model.

Streaming and view statistics take into account how long a track is played. For example, if a track is streamed for less than 30 seconds, it will not generate the full earnings of a complete stream. Tracks that are played in full will earn more than those that are only partially played.
Some of our partner stores only report monetised streams to RouteNote, meaning their platform may show a higher stream count than what is reflected in your RouteNote account.

Additionally, views and streams from users with ad blockers will not be monetised on YouTube. While these streams will still appear in your statistics, they will not generate earnings.

Please also be aware that some partner stores report earnings and statistics 75 days after the end of the month or on a quarterly basis. To stay up to date with store reporting timeframes, you can bookmark this article, which is updated regularly:
https://support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/

- Alana

Hello, we are very sorry for the inconvenience and trouble caused to you.

If you have any problems with withdrawing token, you are welcome to consult our 24/7 live chat at any time. Thank you for your understanding. Have a nice day.

Thanks for sharing your thoughts. We’re truly sorry for the stress our old, rigid refund policy caused. We’ve been listening to you all, and we’ve officially updated our policy to make things fairer. Also, just a quick reminder that DomoAI has always offered free credits for new users to try things out before spending a dime. If you missed those, it might have been a technical hiccup. For annual users who haven't used the service, we now offer full refunds. If you have used it, we can help switch you to a monthly plan and refund the price difference. For monthly users, we offer refunds if the service is unused; if you’ve already started creating, we’ll review your reason and do our best to find a fair solution. Please hit us up at support@domoai.app or on Discord. We’re ready to take another look and make it right.