In the beginning there was some "back…
In the beginning there was some "back and forth" with your team. Once we sent pictures of the burned jack on the power pack, the back and forth ended and y'all very quickly sent the replacement battery pack and cord. We are very satisfied with the treatment we received. Those we dealt with obviously made good notes in your system because they did not "miss a beat" when the next one picked it up.
Vastaus yritykseltä NovaaLab LLC
Hi Pamela!
Thank you for taking the time to share your experience with us! We know that initial back-and-forth can be frustrating when you just want a solution, so we truly appreciate your patience while our team gathered the details needed to pinpoint the issue. It is fantastic to hear that once we verified the burned jack, our team took quick action to get your replacement battery pack and cord on the way. We take clear internal communication and thorough customer notes very seriously, so knowing our team didn't miss a beat between handoffs means the world to us.
Our primary goal is customer satisfaction, and we are delighted that you are pleased with your experience. It means the world to our entire team. Red light therapy devices from NovaaLab have truly been a game-changer, and we're thrilled to hear they've made a meaningful impact. Your kind words and support reaffirm our commitment to quality and care. Thank you for sharing. We wish you continued success, great results, and lasting wellness ahead!