Hi Michael,

Thank you for writing to us and we apologize for delay in response.

We regret to know about the difficulties which you had to face while booking the ticket.

The products that can be selected before payment are meant to help customers and those may need a little attention. There are a few choices but they are also important choices for many. These services give everyone the opportunity to customize their trip according to their needs. Many tickets are for example not possible to cancel or rebook and in these cases it may be good to have, for example, cancellation insurance, which is appreciated by many customers as they are able to customize their trip according to their own needs and requests, our extra services and products are therefore user-selectable.

Kind Regards,
Gotogate