I was a loyal GoDaddy customer for 10+ years. And once it was a truly great place to hold your domains and manage every business need in terms of domain names and DNS.
However, lately the experience just become terrible. Sudden blocks of DNS changes, extreme upsell attempts with every click, confusing navigation, unnecessary products pushed to you. You need to navigate 7-8 pages and say "no, I don't want that BS" 10 times before you can actually do something.
This week was a final straw when they blocked domain's DNS for just... no reason. I spent more that 4 hours(!!!) with their chat support, first they denied that the problem exist, then they blamed ICANN, and then turns out that problem can be solved but it will take couple of days... As a result of this block we weren't able to solve a production issue in a startup and it cost us thousand of dollars and couple of lost customers.
I'm already in progress of migrating all my domains away from them.
5. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä GoDaddy
Hi Michael,
Thank you for taking the time to share your feedback and for being a loyal customer for over a decade. We’re truly sorry to hear about your recent experience and the frustration it’s caused.
Your comments about the upselling, navigation, and support process are extremely valuable. We understand how important it is for our customers to have a seamless, straightforward experience, and we apologize for the inconvenience and confusion you encountered.
We’d welcome the chance to review your case further and see if there’s any way we can help address the DNS issue.
If you're still in need of assistance, please respond to my email requesting additional details.
Prices are not real, when you pay a lot of extras being added
21. elokuuta 2018
Vastaus yritykseltä Gotogate
Hi Michael,
Thank you for writing to us and we apologize for delay in response.
We regret to know about the difficulties which you had to face while booking the ticket.
The products that can be selected before payment are meant to help customers and those may need a little attention. There are a few choices but they are also important choices for many. These services give everyone the opportunity to customize their trip according to their needs. Many tickets are for example not possible to cancel or rebook and in these cases it may be good to have, for example, cancellation insurance, which is appreciated by many customers as they are able to customize their trip according to their own needs and requests, our extra services and products are therefore user-selectable.