Tinymight Arvostelua 

Vastaus yritykseltä Tinymight

Päivitetty 4 päivää sitten

Thank you, Tobias, glad the flavour and the fast heat-up are working for you.

Fair point on cleaning. The routine from our manual takes about five minutes without tools: soak the glass tube and the steel parts of the cooling unit in isopropyl alcohol, wipe the O-rings with a damp cloth (never soak them), and swap the screens as soon as they clog. Light users need this every two weeks, heavy users weekly, and the cooling unit is the part worth doing a little more often. Step by step with pictures: tinymightvape.eu/how-to-clean-tinymight-2

If anything is unclear, write to info@tinymightvape.com and we will walk you through it. Enjoy your Tinymight.

The Tinymight team

Vastaus yritykseltä Tinymight

5 päivää sitten

Thank you, Dom. Glad the first order went smoothly and that the little extra found a good home. If anything ever comes up with your Tinymight 2, write to us at info@tinymightvape.com and a person will answer. Enjoy it.

Tinymight team

Vastaus yritykseltä Tinymight

6 päivää sitten

Hallo Denis, das nehmen wir ernst, aber wir finden unter Ihrem Namen keine Bestellung in unseren Systemen, weder im EU-Shop noch im US-Shop. Wenn Sie direkt bei uns gekauft haben, senden Sie uns bitte Ihre Bestellnummer an info@tinymightvape.com, dann kümmert sich ein Mensch persönlich um Ihr Anliegen. Falls mit Ihrem Gerät etwas nicht stimmt: jedes Tinymight hat 3 Jahre Garantie, auch beim Kauf über einen Händler, mit Kaufbeleg. Sagen Sie uns einfach, was passiert ist, und wir machen es in Ordnung.

Vastaus yritykseltä Tinymight

7 päivää sitten

Hello Diogo,

You are right, and we owe you an apology. Under EU law your device is covered for at least two years regardless of any product registration, and a repair under that legal guarantee must be free of charge, including shipping both ways. The answers you received from our support were incorrect. That was our failure, not a matter of interpretation, and we are sorry.

Here is what we have done since your case: we corrected the support guidance that produced those wrong answers, so registration is never again used to question a legal guarantee claim, and no customer is asked to pay transport costs for a statutory repair.

For your device: we are sending you a prepaid return label and will repair it at no cost to you, shipping in both directions included. We have contacted you directly at the email on order #107311. We will also respond cooperatively to the ECC-Net and ODR process you opened.

Thank you for holding us to the standard the law sets. You should not have needed to.

The Tinymight Team

Vastaus yritykseltä Tinymight

18.8.2026

Thank you for writing this, and I'm sorry. The reply you received was not acceptable and is not how we want to treat anyone who buys from us.

Please stop using the device for now.

What you're describing is not how a Tinymight 2 should behave, and it isn't something you should have to solve on your own. I've sent you a message here as well. Write to info@tinymightvape.com with your order number, mention this review, and we'll send a return label at our cost and go through the unit properly — there are things in the vapour path that produce exactly these symptoms and that we can only confirm with the device in hand. Once it's here we'll tell you precisely what we find, and if it's something we've got wrong, we'll put it right.

Apologies again for how this was handled.

The Tinymight Team

Vastaus yritykseltä Tinymight

18.8.2026

Thank you for this — it's fair, and it's the kind of feedback that actually changes things.

You were right that our warranty communication was reactive. You shouldn't have had to chase us to find out your device had arrived, and "no news" shouldn't have been the default. That was a process failure, not bad luck.

Since then we've changed it: every warranty submission now gets an immediate confirmation, approved claims get return instructions sent automatically rather than on request, and we run a daily check for anything sitting too long so it gets picked up before a customer has to ask. We're still working through older registrations that were left unprocessed before this — that work isn't finished, and we're not going to pretend it is.

The device failure itself shouldn't have happened either, and we hope the replacement has served you better. If anything is still unresolved, write to us and reference this review — it will go straight to a person, not a queue.

Thanks for saying it plainly rather than just walking away.

Vastaus yritykseltä Tinymight

21.8.2026

Hello F. Behrens,

You were right on every point, and this deserves a proper answer even at this distance.

Your capsule review is published on the product page. It sat in an unmoderated queue far longer than it should have, together with several five star reviews that were equally unpublished, so the problem was neglect of the queue rather than filtering of criticism. That queue is now at zero and your measurements are honestly the most useful content on that page.

The terms and conditions have been rewritten this year. The clause you quoted about users not being able to submit content is gone, along with the rest of the copied template it came from. The privacy policy has also been redone, in English and German.

Thank you for taking the time to measure, compare and write it all up, twice. Feedback this specific is rare and it was used.

Tinymight Support
tinymightvape.eu