Jessops Arvostelua 

Fantastic customer service! I had missed the box to enter a discount code and so was charged full price. Contacted them told them of my mistake and they immediately refunded the discount value to me. Will definitely use them again. Delivery was super quick too. Well done Jessops!!

Quick delivery Helpful customer service when called with a query

Great price and delivery

Punctual, smartly dressed, well mannered.

Credit to the staff at Shrewsbury Jessops. Sold a camera there. The person (forgot name) that served me was friendly, honest and very knowledgeable. I would definitely 100% recommend this shop to anyone that has any camera needs and wants a trustworthy friendly service. Thank you 😊

Took my order on the website. I chased it up after a week of no update to be told it might be a week more. One and a half weeks after ordering I’m told they no longer have it, offer a different product instead which I refuse and then say it will take 3-5 days to refund me. Two weeks they will have had my money by that point.

Pete in your Kingston store was amazing and so patient. He really helped me out with a cheap Chinese camera we'd purchased elsewhere and couldn't get to work at all. He downloaded all the pictures and emailed them to me. Ten out of ten!

Nearly £50 to clean the sensor on my camera. It was returned suspiciously quickly and upon checking the sensor was still dirty with only some of the dirt being removed. It really must have been a 1 minute job. I ended up buying a kit from Amazon and despite never having done it before I finished it myself. Sensor is spotless now. Jessops charging £50 for such an easy job and not only that but doing such a bad job of it is terrible.

First time I have used this service at Jessops and I was very impressed. The advice and service in-store was excellent and the follow-up interaction with the trade-in department was faultless. Would definitely use again and have no hesitation recommending to others.

We made a telephone call to Jessops in Shrewsbury for some help and advice as my husband was looking to buy a two time converter for his older Canon camera.
We spoke to Phil, who was an absolute mine of information.
Phil explained that a converter would slow down the camera & my husband was unaware of this.
He searched their system and found a lens that would fit my husband's camera which converted his lens from 125 to 300.
Phil explained lots of information to my husband and my husband decided to order the lens.
Phil ordered the lens & kept my husband fully up to date with ordering & delivery.
Phil was an absolute pleasure to deal with.
We travelled to Shrewsbury the following Saturday to collect the lens that had arrived.
Unfortunately, Phil did not work Saturdays, so we were not able to thank him face to face. However, we were served by Michael in store & Michael was also a pleasure to deal with. Michael was very helpful & thorough & gave his full attention to us, even though the shop was very busy.
My husband is very happy with the lens & the price & quality.
I wanted to thank both Phil & Michael for their outstanding customer service & they are both an asset to Jessops Shrewsbury.

I was doing some research into bridge cameras and found a couple on the website I was interested in. I also wanted to trade in a digital SLR. Got a decent quote from Jessops but when I looked at which store to look at the two I liked Shrewsbury was the closest. I contacted Jessops online and they gave me completely wrong information as I found out when I contacted Shrewsbury store direct. They went out of their way to help and were brilliant in person as well. If you need advice find a store, don’t bother with the staff online.

Great customner service - DPD lost my parcel but Henry and Dan ssorted it pleasantly and efficiently.

Jessops are a great company to deal with, they have excellent products and customer service. The service makes all the difference.

One of the worst online shopping experiences I’ve ever had — completely unacceptable.

I placed an order with Jessops in May 2026 and spent months being told that delivery was delayed due to stock issues. Rather than resolving the situation or honouring the original agreement, Jessops eventually told me in October that I would have to pay more because the price had increased.

Essentially, after keeping me waiting for months, I was put in the position of either paying the increased price or having my order cancelled. I felt completely backed into a corner and reluctantly agreed to pay more simply because of the time I had already wasted waiting for the order.

This is an appalling way to treat a paying customer. Customers should not have to spend months chasing an order, only to be told that the price has gone up and they must pay more if they still want the product.

The complete lack of a satisfactory resolution has left me questioning Jessops’ approach to customer service and whether customers can trust the company to honour the orders they place.

I would strongly advise anyone considering ordering from Jessops online to think twice. My experience has been hugely frustrating, unnecessarily time-consuming and deeply disappointing. I expected a reputable retailer to honour its commitments, communicate properly and treat its customers fairly. Jessops has fallen well short of those expectations.

I will certainly think twice before ever ordering from Jessops again.

Staff at Jessops York Go outlet were excellent; knowledgeable and helpful. The whole process of selling a digital camera has been extremely easy and quick with a great valuation and fast receipt of funds.

Poor experience, bought second hand flash who appeared faulty. Sent for inspection twice, each time was told there is nothing wrong and technicians can't replicate the fault I sent as video evidence. Asked for a video call so they can explain how I make this item work, they refused. Search for "faulty flash Jessops" on vimeo to see what Jessops sells as fully working items.

edit for Jessops reply: the flash is in the same state as in December 2024, when it was still under warranty. You claimed it works, I claimed it doesn't and you didn't believe me, treated me like i am committing a fraud. I sent a video showing i am opening the package you sent from a "inspection", it was the same flash and it was not working! But you replied "we have confirmed there is no issue with the item. " 2 years period doesn't matter, you sold me a faulty flash, didn't provide any solution when the flash was still under warranty. This is called a scam.

Excellent service staff at Jessops in bath city centre was very helpful

After making my initial enquiry and getting an offer, I posted my lens to Camera Jungle. The original offer was confirmed a week after posting. I accepted the offer and the money was in my bank the next day.

The whole process was easy and trouble free.