Moviscarrental Arvostelua 

MOVIS CAR TIRANA,ALBANIA: PESSIMA ESPERIENZA.
PIU' DI UN'ORA DI ATTESA PER AVERE L'AUTO PRENOTATA TRAMITE SITO BPS .
CONSEGNATA UTILITARIA MODELLO SIMILARE A QUELLO RICHIESTO IN CONDIZIONI PIETOSE: DATATA,SCOMODA E (PURTOPPO DAL 2°GIORNO)PURE SENZA ARIA CONDIZIONATA!
AL CHECK IN, NON RIUSCENDO AD INSERIRE RIFERIMENTI CARTA DI CREDITO, RISOLTO IL PROBLEMA COL METODO PIU' UTILIZZATO IN QUEL TERRITORIO....
UNICA NOTA POSITIVA è STATA LA GENTILEZZA DELL' ADDETTO AL MOMENTO DELLA RICONSEGNA DELL' AUTO..
AGENZIA DA SCONSIGLIARE !!

I am writing to formally log a complaint regarding my recent car . The condition of the vehicle provided was unacceptable, unsafe, and fell far short of standard industry expectations.I experienced several major issues during the rental period:Poor Hygiene and Age: Upon pickup, the car was visibly dirty both inside and out. It was also a significantly older model than expected, showing heavy wear and tear.Mechanical Failure & Safety Hazard: While driving on the highway, the vehicle malfunctioned due to a flat lower. This caused a dangerous driving situation. The car clearly suffers from a severe lack of routine maintenance.Defective Air Conditioning: The air conditioning system was in poor condition and emitted a loud, disruptive noise throughout the trip, making the drive highly uncomfortable.Unreasonable Drop-off Demands: To make matters worse, upon returning the vehicle, your representative demanded that I return the car completely clean, despite the fact that it was delivered to me dirty.Operating a vehicle in this condition is both a safety risk and a breach of the rental contract.

Awful car, it seems all their cars are bangers, ours was barely roadworthy the bonnet kept popping open for no reason. Wish I had read the reviews prior to booking, staff had taken all the money etc before bringing the car to me and why I expressed my concerns they didn’t care, they had their money. I’m actually considering taking action based on the reviews I’ve now read about this company. Also Not Based at the airport and difficult to get to.

AVOID AT ALL COSTS!

By far the worst car rental experience I've ever had. I realize rental companies tend to get bad reviews anyway but this place was beyond a joke. We hired a car from Malta airport, but upon arriving at the rental lot we discovered that they had been kicked out of it because of low standards and we were advised to "take lots of photos". Had to walk 5 minutes away from the airport to get to their offices. When I got there I was informed that I had to pay about 100 euros for a "late check-in" fee because it was after 6pm. I had told them I was arriving at 8 and there was no mention of this prior.
I had requested a car seat but the one I was given was an actual death trap. It looked about 30 years old and was falling apart so I declined to take it, leaving us totally in the lurch and having to spend half the trip racing about looking for a seat to hire.
Then when we finally got to the car it was at least 10 years old. 2 models behind the one in the picture when I booked it. No sat nav, terrible aircon, the steering wheel pulled to the right, whole car covered in bumps and scrapes. I also requested a manual but was given an automatic and gear box sounded like it would give out at any minute.
I had to take it because it was late and the baby was getting very upset.

When it came to dropping the car back off at the end of the holiday I was informed that the tank wasn't filled up completely, despite just filling it to the "click", so I could either pay 80 euros or go find a petrol station. After getting more petrol they then tried to catch me out with one of the scratches on the car but luckily I had a photo of it. I'm absolutely certain they knew about that scratch in advance.

After all that they held a 2500 euro deposit on my credit card for an entire month which I have never encountered before.

I have noticed that the email requesting feedback takes you to a trustpilot page for something called "mobility rentals" so they obviously operate under two names to avoid the bad reviews.

This is a shady business by design and it should be shut down

Car was in very bad condition.

The petrol cap was missing, and there was no button or handle to open the boot. We could only open it with the key.

The biggest problem was the battery. On our last morning, while we were leaving for Tirana Airport, the battery was completely dead. At 5:30 AM we had to find jumper cables and someone to help us start the car. We were very close to missing our flight because of this.

I would not rent from Movis again. Their prices may look cheaper than other companies, but based on our experience, it is not worth it. The car was in really poor condition.

Location d’une voiture à l’aéroport de Casablanca Maroc.
Attention, si il est ecrit "debit" et non pas "crédit " sur votre carte bleu, un paiement supplémentaire pour une assurance vous sera demandé.
Dans notre cas 250€ pour une dacia duster pendant 3 semaines.
Pas vraiment d’autre choix que de payer.
Nous avons récupéré une voiture avec un reservoir vide.
Au retour le loueur était en retard alors que nous l’avions prévenu de notre heure d'arrivée.
Je ne recommande pas !

Very disappointing experience

Very disappointing car hire experience. The car I was given was in extremely poor condition. Every time I pulled away, there was a strong smell of clutch, and whenever I braked, there was a noticeable smell from the brakes. It certainly didn’t give me any confidence that the car was properly maintained or safe.

I paid an additional €30 per day for their insurance, which I now regret. I was subsequently told that it didn’t cover things such as wheel damage/scraping, glass damage, and only covered one accident. In reality, it seemed to provide very limited cover despite the significant daily cost.

After returning the car, I repeatedly asked for my €500 deposit to be refunded — five times in total — but received no satisfactory resolution. I eventually had to involve my credit card company to recover the money, which they did 30 days after I returned the car.

Overall, a very poor experience. The condition of the vehicle, the expensive and restrictive insurance, and particularly the difficulty getting my deposit returned have left me extremely disappointed. I would not use this company again and would advise others to carefully check the condition of the vehicle and the insurance terms before hiring.

Unfortunately, a very disappointing and, at times, disturbing experience

My experience with this car rental company was unfortunately disappointing in several respects. The most serious issue for me, especially as a woman travelling alone, was the behaviour of one particular employee.

What I considered to be normal and friendly communication was apparently interpreted as personal or sexual interest. As a result, I received chat messages from this employee over several days containing clearly sexual and inappropriate content, as well as invitations to establish private contact. I explicitly explained that my friendliness had been misunderstood and that I did not want any private or sexual contact. Despite this, I continued to receive further messages.

I found this neither funny nor flattering. It was uncomfortable, inappropriate and crossed personal boundaries. As a woman travelling alone, this situation made me feel particularly uncomfortable. It also raises serious questions for me about how my contact details were obtained and used, and whether my personal data was handled appropriately.

Unfortunately, my experience with the vehicles was also poor. The cars had numerous scratches and small dents and did not appear to have been properly cleaned, particularly inside. In my vehicle, several functions did not work properly: the side mirrors could not be adjusted, the windows could not always be opened, and despite the handbrake being engaged, the vehicle would still roll.

The driving performance was particularly concerning on uphill roads. Even with the accelerator fully depressed, the vehicle sometimes had very little power, giving me the feeling that it might start rolling backwards. On steeper roads, it was sometimes impossible to drive faster than around 50 km/h, and I was even overtaken by trucks. This was neither comfortable nor reassuring, particularly when driving on unfamiliar roads.

The process of paying the security deposit was also unnecessarily complicated. The payment devices initially did not work. Only after several attempts, while I was on the phone with the company’s hotline, was it finally possible to process the deposit using an apparently older device.

I was also unnecessarily made to feel insecure by comments from the same employee, such as questioning whether my identity document was a “real” ID, asking whether my driving licence was genuine, and stating that my documents were apparently unknown to him. I also found the repeated suggestion of purchasing additional insurance uncomfortable, particularly as I had already booked comprehensive insurance.

Another incident also left a very negative impression on me. In my presence, another customer complained about an issue and was addressed very sharply and, in my opinion, inappropriately by the same employee.

Overall, my experience was very disappointing. The combination of poorly maintained and partially malfunctioning vehicles, difficulties with the security deposit, unnecessary questioning of my documents, and, most importantly, the inappropriate and sexually intrusive behaviour of an employee resulted in a very negative experience.

I would not recommend this car rental company based on my experience. I would strongly expect a professional and respectful approach towards customers, particularly towards women travelling alone, as well as responsible handling of customers’ personal contact information.

Que dire sur cette agence de location de voiture… Dès l’arrivée rien ne va. Désorganisation totale, ils sont 5 dans leurs bureaux : un à l’ordinateur, 3 qui ne font rien et 1 qui « essaye » de gérer les clients. Erreur de notre part certes, mais la seule CB de crédit et non de débit était au nom de mon amie et pas au mien, alors que la location était à mon nom. Ils nous annoncent 20€ de frais supplémentaire par jour, nous leur disons que nous allons annuler la location et par magie ces frais passent à 15€, très louche… Nous attendons 30min qu’on daigne nous faire signer le papier de location et après on doit se débrouiller pour trouver la voiture dans un parking à 5-10min de marche, aucun des 3 ne faisant rien ne voulant nous accompagner.

Arrivées sur le parking. 4 locataires de voiture et une seule personne allant de droite à gauche pour gérer les demandes. Un couple se plaint de ne pas avoir de plage arrière, il la prend d’une autre voiture. 20min d’attente supplémentaire et la… Il se rend compte que nous sommes deux locataires pour la même voiture. Il passe un coup de fil et nous donne une autre voiture. Initialement locataire d’une voiture manuelle, nous avons donc une automatique, « la bonne affaire ». Certes sans plage arrière du coup. Après 1h d’attente nous partons avec la voiture, sans essence. Nous nous dépêchons de trouver la station. Et repartons.

Et là la décadence, la voiture fonctionne mal, sans puissance, ne passe pas les vitesses, monte à 5000 tours minute, avec un bruit de tracteur rendant chaque montée, dépassement, accélération très très dangereuse. Surtout en Albanie. La voiture n’a visiblement pas eu de contrôle technique depuis des années sinon elle ne serait pas passée. Un enfer durant toute la semaine de location avec des multiples mise en danger à cause de la voiture. Nous l’avons rendu en le signalant et le personnel a minimiser, s’en fichait royalement. Voitures poubelles, personnel en dessous de tout, passez votre chemin.

Ik heb een auto gehuurd bij movis. Op zich een prima auto. Alleen zou ik graag nog mijn deposal van €500 terug gestort krijgen op mijn rekening.

Car was in poor condition the clutch was very stiff and jerky I asked for another car an there was none available.
1300€ deposit on credit card blocked and not returned for 30 days.
Had to return car early and they insisted I paid 25€ for doing some.
I certainly wouldn't recommend Movis, Yes cheap but quality of cars poor deposit is high.
Leave them alone and use a more reputable company.

At the counter in Fez, I watched the operator disconnect the card terminal from the network. It then returned nothing — no transaction, no receipt, not even a decline slip, however many times we tried. I was told my card had failed, and offered a way out: leave the deposit in cash, plus 15 € a day. I refused, and walked out without a car. My prepayment was never returned.

Same day, same card, same PIN: I withdrew money from a Bank of Africa ATM in Fez, receipt kept. The next day, another supplier through the same broker: deposit placed on that same card in seconds. My card was never the problem.

The branch still reported that I had forgotten my PIN, and my refund was refused on that word alone. No slip. No terminal log. No reply to the bank documents I sent. I turned down a payment that was not in my contract, and they kept my money for it. That is a scam, and I have the paperwork to say so.

Une aberration ! Vol manifeste !
J’ai payé des frais de 165 euros sous prétexte que ma carte n’avait pas la mention crédit ! Une Mastercard qui fonctionne dans tous les pays !
Nous avons eu une voiture en très mauvais état avec au compteur plus de 200000 kms !
Une honte absolue pr un pays qui veut développer son attrait touristique !
Malgré mes mails et relances aucun retour …
Très déçue 😞

Avoid this company at all, I ignored bad reviews but bad reviews are real, they didn’t return my deposit at all and kept on sending emails saying it will be returned asap and it’s in process but money never came and customer service is worst, I had to complain with my credit card company and they issued me my deposit, this a terrible company and must be avoided at all costs. AVOID this rental company

Absolut schlechteste Erfahrung nach vielen Jahren von Autoanmietungen verschiedenster Anbieter! Finger weg!!
1. Haben über VIP cars gebucht eine Vermittlungsplattform, erst nach Buchung gesehen daß Movis Anbieter in Malta ist.
2. Büro nicht am Flughafen.
3.Sehr schlechte Kommunation,das wichtigste war unterschreiben,unterschreiben ohne Info wofür. Sehr unfreundlich und unseriös!!! NIE WIEDER
Zum Glück hatten wir Fotos vom Auto gemacht, die allerdings ignoriet und nicht akzeptiert wurden.
Für einen kleinen Kratzer, der wie gesagt bereits vor Antritt unserer Abfahrt vorhanden war, wollten sie Euro 465.-, da wir das nicht akzeptierten haben, wurden sie zornig, worauf wir unser Koffer nahmen und zum Flughafen gingen.
Wie gesagt, Finger weg !!!!!!!!!!!!

Excellent service, they came all the way to airport to collect the car.

Thank you

The service was great and quick and yasser was nice agent very respectful and smart i recommend this company 👍🏾👍🏾

Avoid using this company. Horrible experience, the cars they offer are old and dirty and in really bad condition. The first car they offered did not start, the second car started but the air condition filled the car with exhaust fumes. The third car (250 000+ kilometers driven on all 3 cars) started and against our better judgement we drove the 40 minutes to our hotel. On the way an engine warning light turned on and the following day the car did not start. I reported this by telephone, text message and mail but they did not respond with any assistance before 4 days later. For 4 days the car has just been standing so I asked to cancel the car rental but they refuse. We don't dare use the car because we are worried about it breaking down so have used taxis instead.
I have given 1 star but would have liked to give 0 or minus stars.

Can’t be more worse, booked a car through VIP rentals and they linked me to third party Movis, bought full coverage but still charged me extra for insurance, late pick up, early return and many ways to make extra no staff on site and many more, they are very clever and know how to rob someone coming from abroad, Fraud, scammers both words fit on them, I advise everyone stay away

Rented a car through EconomyBookings with Movis Car Rental (same operation as Smart Car Rentals / Smart Mobility, Gudja office, Malta Airport). Mid-rental, the rear plate detached with no damage to the mount or rear of the car (police report confirms lost/stolen, not negligence). They only exchanged the vehicle, required to continue the trip, after I immediately paid €452 (€352 for the plate + €100 admin fee), with no invoice or proof of actual cost. Official plate replacement cost in Malta is around €43. Formal complaint filed with the MCCAA, ECC Portugal and Transport Malta. Always ask for a detailed invoice before paying any "damage" charge.