momence.com Arvostelua 

Cyra was incredible!!

She was so thorough, understanding, clear to follow and very helpful. Thank you Cyra!!

Momence is by far the best out there!!! I have been trying many different booking software and none of them come close to what is possible at Momence. I run multiple reformer pilates studio's. This is so good. Great interface, easy set-up, great ux for the admin, and so many options to perfectly form you business. It is truly far beyond any competition. And the price is even better than many out there. 10 out of 10!

The software itself is good, nothing mind-blowing, as there are heaps of limitations. and there is no tier for unlimited messages. The phone numbers they provide do not match australia regulation since june 2026 either.

the costumer service in australia is useless. Try and get a helping hand during business hours is impossible.

and they do not have live tech support or zoom services.

Their API system is as bad as the 2000 too.

for the rest, it's okay. We did 4 new onboarding and each one of the omboaridng where done wrong.

I was having trouble figuring out how to charge a customer with applying a discount and a payment split between money credits and Venmo. Ed walked me through the process and stayed with me until I was able to verify that it all worked. Great customer service!

I would like to leave a review for Harvey because he was absolutely wonderful and very supportive! He took the time to understand our situation and helped us find a solution for our customer, who wanted to assist us with content management and email access.

Harvey was incredibly kind, patient, and professional throughout the process. He made everything feel easy and was genuinely committed to helping us. We truly appreciate his support and the care he showed.

Thank you so much, Harvey, for your excellent assistance! Wishing you a great day, and please take care!

Momence chat tool was very helpful. Very clear and concise information to try and resolve my issues. I was very satisfied with the knowledge gained utilizing the “chat” functionality.

Responded quickly. Communication was friendly and professional. Problem resolved accurately on first response. Friendly follow-up to ensure the problem was resolved

We went with Momence for a pilates studio back in March. During onboarding we had issues with Stripe (no fault of Momence's) and had to cancel after 2 days as we needed a solution urgently for the studio opening. The cancellation wasn't handled particularly well but got there eventually and assured no further payments due. 3 months later, Momence take almost £500 out of my account. I have been chasing them for a week now and no one is getting back to me. I have called 2 account managers directly, raised tickets with support, replied to emails I received previously and still no response.

Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have.

I was awaiting resolution to my issues but keep getting pushed around until Santi getting in.

And walla- all sorted in a matter of minutes.

Thank you Santi

Quick and helpful.

Angie was a patient and helpful support. Thank you for the experience!

Es le peor decisión que he tomado en mi vida. Llevo casi 3 meses intentando hacer el onboarding y todavía no estamos activos.
MIENTEN EN FUNCIONALIDADES que luego no tiene la herramienta.
No hay soporte en español practicamente, no contestan a la mitad de los emails, y cuando te contestan han pasado 4 dias y te dicen que lo estan mirando.

Cada vez es una persona nueva y no tiene feedback de lo que ha hecho la anterior.

POR FAVOR NO COMETAIS EL MISMO ERROR, buscad otro proveedor.

Actualizo: SIGO ESPERANDO después de 10 días una respuesta. Nadie, absolutamente nadie responde. Abro tickets y los cierran sin contestar. El comercial que era mi contacto para todo no responde a mis emails, pero si le mandó otro con otra cuenta para pedirle información si me contesta. Se llama DAVID NUENO, me parece increible que ni me responda a los emails. Eso si, para venderme el software me llamaba 2 veces al día.
Seguimos con el responsable de Retention ROBERT NOONAN, se supone que es el especialista para que no te vayas si tienes problemas, no responde al telefono y me rechaza las reuniones. Y del equipo de soporte exactamente lo mismo.

Esto es de verdad una empresa seria? Me están cobrando por un software que no funciona.
Esto es una vergüenza y totalmente intolerable.

Simple use for fitness studios, highly recommend. Does glitch however

I learned something new about how to uncancel a class. Halle was very helpful offering written directions & screenshots!

Abysmal - Run run run

I've used Momence for 15 months. A copy-paste of my feedback upon cancelling:

"The company has clearly spent more money investing in AI bots passed off to be real people (we can tell) to deal with its customers (less efficiently) than actually sorting out bugs in the software. The customer service is truly appalling, but you already know that from your Trust Pilot reviews (the real ones, not the bots).

I have been charged for marketing and sequencing software add ons which have not worked. The basic premise of Meta integration has failed for me, so the sequences are also useless to me if I don’t have automatic lead integration. I’ve had to continue using an external provider for the marketing sequences to avoid infracting GDPR laws. When I asked for a refund while you are sorting out the Meta integration bugs, that was declined. I have thus used your marketing and sequence software as an almost 200$ a month glorified post it system. I’ve lost leads accordingly.

After you double charged me for the marketing suite, I still haven’t received my reimbursement.

You falsely advertised your marketing pack as 100$ a month making it understood that it would include the sequences. Logical - that’s what a marketing pack should do. When I found out that it was just for a CRM straight out of 2015 that won’t update automatically (and has bugs with the Meta integration), I wanted to scream. The 75$ upsell afterwards to set up sequences was truly insulting, and if I had the time or energy to audit it, I would be willing to bet it’s verging on illegal under European consumer law.

The account creations are too complicated. No one in their right mind wants to create an account for a software with a random yoga studio pr gym and enter their email address twice, password twice, and who knows what else. It’s not 2010 anymore. I signalled this to you a year ago and nothing has been done. I’ve been reduced to using a Stripe link to close sales as I was losing them with you.

There is no communication within your teams between the tickets and the “feedback”. Tickets are feedback and that you would think differently shows how ridiculous your company is. You expect your clients to do double the work whilst still shelling out a fortune to you. Your AI should be able to do this for you but it’s yet another thing that has been set up in a substandard manner.

The cherry on the cake is that some my clients are no longer even receiving the automatic emails with their Zoom links.

My tickets have been endless, and practically none of them have been dealt with satisfactorily. Not a reply when half of the answers are AI bots passed off as humans (and not just when you say it’s your bot Fin). I don’t have the patience nor the energy to submit another ticket for this last issue.

The one time I got an immediate answer from your support was when I asked for my contract which had conveniently disappeared from the contact window when my engagement period was over. The response was asking me why I wanted my contract.

This is case study pushing your clients too far and then being surprised when they jump ship. Your competition knows this and every single competitor I’ve spoken to is negotiating hard to get my business when you’re refusing to reimburse me for a suite that doesn’t work. My savings on fixed fees will amount to over 200$ a month (50% of what you’re charging) and the commissions everywhere else are better. All of this for better software and better customer support."

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Their response:

"I'df also want to sincerely apologize for the experience you have had with Momence. It is clear from your message that we have fallen short of your expectations in several critical areas, from the Meta integration and email delivery issues to our customer support and account creation process. I can certainly understand your frustration, especially regarding the technical issues and the feeling that your feedback hasn't been heard or addressed by our team.

I also acknowledge your request for a full reimbursement of the fees paid for the marketing and sequences suites, as well as the outstanding double charge you mentioned. Our billing department will be looking into this immediately to ensure this is reviewed and handled appropriately.

We appreciate you taking the time to provide such detailed, honest feedback, even in your frustration. We are taking your comments regarding our AI systems and team communication to heart as we work to improve."

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As of today, my demand for a reimbursement for the non-functioning marketing suite has still been refused and my reimbursement for a double charge still hasn't come through (over two weeks later), my bank can't find it and Momence is still doing nothing to help.

Led explained every step to resolve my questions. The only issue was when I was trying to contact via chat it seemed like it was glitching.

Rubbish company who steals customers money and don’t pay them back so keep away from them. Took 3 weeks to get a refund and still no refund on account just receipt which they created by themselves so don’t think I will see my money back. Sent a huge email with no actual information regarding problem and I believe AI done it

Lawrence was kind and patient. He was not quick to end the chat and made sure I had what I needed and a snapshot so I would know going forward too. The best!