Oliveyoung Arvostelua 

I originally used Olive Young Global because it allowed me to purchase Korean beauty products directly from Korea that were not available on other U.S. online stores. That was honestly the main—and probably only—advantage of shopping through Olive Young Global.

Now that global shipping has been restricted and U.S. customers are forced to order only through Olive Young USA, I really don’t see much of a reason to shop at Olive Young anymore. The U.S. website has a much more limited product selection, and many of the products that are available are frequently out of stock. The prices are also noticeably higher, while other retailers like Amazon and Yami offer a wider variety of Korean beauty products at lower prices and with better availability.

If Olive Young wants to launch and push customers toward Olive Young USA, they should at least make sure the platform is properly prepared first. The website itself is still poorly organized and feels unfinished, so it’s hard to understand what they expect to sell to customers when the shopping experience, product selection, inventory, and pricing are all worse than the alternatives.

The entire reason I used Olive Young was to access products that were difficult to find in the U.S. If I can no longer purchase those products through Olive Young Global, there is honestly very little reason for me to use Olive Young at all.

I purchased 4 quantities of 'Green Monster Premium Collagen 5000' under a 'Free Shipping' offer on their website. However, upon arrival, DHL suddenly demanded unexpected customs fees and extra delivery charges to my town. When I refused to pay, Olive Young Store officially instructed them to destroy my package instead of returning it to Korea.

And to make matters even worse, they kept my money and updated the tracking status to 'Delivered' in their system. Unless they handed my order to ghosts, I received absolutely nothing!

I strongly advise all GCC customers never to trust this store or buy from it.

This was my first order from Olive Young Global, and unfortunately, it will be my last.
My package was held in customs in Italy. DHL contacted me in Italian, and although I explained that I did not understand Italian and asked to communicate in English, the call was ended. I then contacted DHL by email on July 22, but never received a response.

My package was returned to Olive Young on July 28 without any warning or notification. I contacted Olive Young Customer Service, explained everything, and asked for a refund or reshipment. They refused both, stating that customs procedures were my responsibility.

I understand that customs clearance may be the customer’s responsibility, but I do not believe it is fair to keep a customer’s payment when the products were never delivered, especially when I actively tried to resolve the issue and received no response from DHL.

Olive Young has also failed to explain why DHL ignored my email or why I was not notified before the package was returned.

I paid for products I never received, and Olive Young chose to provide neither the products nor my money back. I strongly recommend being cautious when placing an international order with Olive Young.

I like the wide range of the products they offer. I have only good experience purchasing from them so far.

I placed my order on 28 July 2026 and it arrived on 3 August 2026. Throughout the journey, I had DHL Express tracking available and today I received a WhatsApp message confirming a two-hour delivery time. Everything arrived undamaged which was reassuring. I’ll definitely be ordering again as there’s no extra duty on orders under £135.

Il sito è legittimo e i prodotti arrivano davvero.
PUNTI POSITIVI
-ho ordinato il 14 luglio, il 18 hanno spedito e il 20 è arrivato tutto in perfette condizioni
-i prodotti che ho ordinato non si trovavano su nessun’altro sito, hanno tantissima scelta
-ottimi sconti sul sito, il mio ordine a prezzo intero stava sui 105€ e coi coupon l’ho pagato 55€
PUNTI NEGATIVI
- nonostante il sito ti dica che non ci sono spese doganali, mi sono arrivati da pagare 43€ senza i quali non mi sarebbe arrivato, che su 55€ euro di ordine è follia.
TIRANDO LE SOMME
Ordinerei di nuovo da questo sito solo mi servisse qualcosa di 100% introvabile altrove, tutti questi dazi non valgono la pena.
Dicono l’assistenza sia inesistente, fortunatamente non mi è servita

Do NOT order from this website. Customer Service is maddening - four weeks I have asked for a refund - providing pictures and a tracking number - still no money. AWFUL

Be careful when ordering internationally from Olive Young.

My customs declaration was completed incorrectly by declaring the full order value instead of the amount I actually paid. This resulted in excessive import VAT, which I had to dispute with the customs authorities myself. After reviewing my documents, they confirmed the declaration was incorrect and refunded the overpaid VAT.

However, I still won’t be fully reimbursed because the products were declared separately instead of under the same cosmetics category. As a result, I was charged customs clearance fees per item rather than per product category, leading to additional unnecessary costs.

Customer support responded with generic explanations and did not acknowledge the incorrect declaration or take responsibility for the extra costs. Very disappointing experience.

I would’ve given zero star. Awful customer service. Shipment takes weeks to arrive and they do not send any replacements or honor any refund for my stolen packages. Keep asking for proof back and forth but reluctant to provide a resolution. Do not buy from olive young website. Terrible experience I’ve ever had with online shopping

so expensive to buy from olive young now , not worthy , and my top cash back can't be recorded , rubbish

I don’t know what the reviews are about but their items are the best! Delivery was fast also considering it’s from Korea.

Really surprised by these reviews. I am based in the UK. As long as you make sure your order is under £120 you'll be ok and won't get import fees (£120 also covers postage and insurance) I ordered on the 18th June and they arrived today 26th June via DHL. Parcel was in perfect condition with all items inside (18 things) will certainly purchase from again. It was much faster than StyleVana and Yes Style. Kept me informed every step of the way and was an easy website to navigate. Yes VAT is added at checkout but that's because all countries have different taxes so I assume it is easier for them to do it that way. Good

Zamówienie jest wysyłane bardzo szybko i szybko też przychodzi. Niestety w odróżnieniu do innych sklepów, trzeba zapłacić cło i podatek. Ceny powinny być też niższe skoro są bez podatku, a są za to wyższe niż u konkurencji. Jednak daję trzy gwiazdki za szybką dostawę i za to, że jest informacja o dopłacie, więc można świadomie rozważyć zakup w tym sklepie.

The information about the taxes could be stated up front. They should make a table with the import duty / prices. Due to reading reviews and the website i knew i was going to get additional import pricing. The app was oke in tracking the parcel but there was no additional information provided. Still waiting for the parcel to arrive.

I placed an order from OY global, the order arrived to me incomplete. I reported it immediately with pictures of the box and the Fedex's information stating the parcel's weight. My orders were heavy toners and creams, so it was very obvious it was missing items. OY CS sent me multiple confusing emails, one day they said they will refund my money, someone else's CS case follow up email, and then again said they shipped everything and won't refund me. I was gold olive and spent $$$$ over the years with no refund or return history at all. I never experienced this level of incompetency and horrible CS. I will never spend a dime at OY and dispute the charge with my CC company.

I received a damaged product. The seal was broken and it has leaked all over the product box so I reached out to Olive Young for replacement or refund. I provided photo evidence and waited for 17 days for them to respond to denied my request! It is in their policy that they will replace/refund damaged products within 30 days and yet they have not kept their policies. I’m never going to purchase from them ever again!

I have been a customer for a couple of years. Recently purchased a couple of products that I have never tried previously. After a single use, I realize the product wasn’t for me and attempted to return however, OLIVE YOUNG does not take any returns. Unlike US counterparts such as Ulta and Sephora who will exchange returns. No questions asked.

I wish I can give a mark lower then 1 star
Order #O260531046393

According to previous complaint, you ve written my name “ Hawaou Sid” which is wrong . I made a clear statement to answer you about my name's enquiry on 2- Jin and you replied you received this answer.

However , 15-jun, you replied my name in “ Hawaou Sid” and blaming I wrote my name wrongly therefore only accept partial refund excluded shipping charges.
Here is the question: how can You blame that’s my fault while you wrote my name wrong for delivery parcel? That should be the reason it sticking in Korea custom.

I've sent this issue to CS for 4 times they just not responding to questions nor try to solve the issue. I definately won't purchase anything from them anymore.

I m asking for full refund including the shipping cost since that is you, olive young who made the mistake .

22-Jun： I ve sent to CS for refunding even that is not my mistake , its been 4 -5 days but still no refund. I have no ideas why they never response me, it is mean they want to take my money with no reasons, no products deliver . I strongly believe Olive Young is a Big scam .

Just like the most reviews - misleading and scammed for a pricey delivery, lied about free and door to door delivery, failed customs + huge tax + other things. No support, company's policy - we don't care about clients, lied about refunds, they get the goods back AND your money lol. I got baited by KR brands, but this is one-time and only I've had such a trash experience, everyone else is delivering everything just fine but OY just runs a scam policies and practices. You can even see it here, they don't even bother to reply to any negative feedback, zero presence. The very few positive ratings are screaming as bots lol.

I do not understand why there are additional VATs for the deliveries to the UK.

Olive Young is a Korean company, based in Korea, where VATs should be included in the indicates price.
It applies to the UK law too.

The only country I know where VATs are separately charged is USA.

Both the seller and the buyer do not have anything to do with the USA law.

Can someone explain why Olive Young Global is acting like an American company?