GoVivid Arvostelua 

There product provided me with the cover I required at a very competitive price. As to whether they deserve 5 stars in the future will depend on whether the service is up to standard, if it is ever needed.

Easy to purchase, and very good price!
Very happy costumer.

It was quick and easy to sort and a very good price for the cover I purchased

Price, ease if set up

Simple to use site. Explained clearly and all for a great price. I’ve purchased a cover for myself and one for my daughter the cost of both was cheaper than many others I looked at. See you next year!

Nice & easy joining process.

Just very quick easy app to work

Excellent service from start to finish. I spoke to Kelly, who was extremely helpful, friendly and professional. She made the whole process easy and stress-free. Thank you for your help!

Very swift recovery. Was picked up within 40 minutes of reporting the breakdown.

Speedy service. The tow guy was really friendly and helpful. Great communication from the very first call.

Easy to follow the process and the price was excellent

quick easy process
competitive price

After spending a few days digging deeper into this company there are a significant number of service points they are definitely getting wrong [and nothing I can find that they are doing right]-
1. They do not make the lack of motorway cover explicit. In my policy there is a a very clear indication of what is and was is not covered in a large table and motorway cover is not mentioned there. I would suggest that this would be the critical place to signpost this to their customers as it a very good summary, clearly communicated.
2, They use a third party call handling service who are essentially very functionary in their call handling and essentially come across as rude. This is not just my opinion - you will see this stated by other customers. Bearing in mind most customers DO NOT have to claim - this is a critical point and something they have to improve.
3. The same call handlers do not know about the small print either! In my case, they were in the process of arranging a recovery truck to a location that was not covered even though they had verified my location as a on a motorway and after I had stated in clearly in my call.
4. They respond to all Trustpilot Reviews (standby it's coming) with meaningless explanations that are aimed at damage limitation but should be ignored. Trust the customer and their personal experience please.
5. They fail to realise that if it gotten to the stage that a customer is having to write complaint emails, wait 8 weeks for an investigation and is motivated to write negative reviews on Trustpilot that it is already too late.
Recovery policies in essence are not complicated. This company turns it into a impenetrable mess!

Great cover! So pleased. Recently broke down and the service was faultless! The team couldn’t do more to help and the policy was very reasonably priced to begin with. I would highly recommend this company, thank you!

It was such a simple process and excellent value for money.

GoVivid (or their third party breakdown agency Emergency Assist LTD) declined my breakdown claim by relying on an exclusion that does not, on any ordinary reading, describe what happened.

I left the key in the ignition in the ON position. The engine was off. No lights, radio, charger or third-party electronic device was left on. The battery discharged and the motorcycle would not start.

Importantly, failure of the vehicle’s battery is expressly included within GoVivid’s policy definition of a Breakdown.

The exclusion they relied upon — General Exclusion 4, page 15 — states:

> “Any Claim resulting from the Vehicle’s lights, radio, chargers or any third party electronic devices being left on unintentionally, or otherwise, by anyone.”

None of those items was left on.

The exclusion makes no reference to the ignition, ignition switch or vehicle key. The ignition system is an integral part of the vehicle, not a third-party electronic device.

When I challenged the decision and asked which specific item in the exclusion had been left on, the response was simply that the key had been left in the ON position and that this had drained the battery.

That may explain why the battery discharged. It does not explain how that circumstance falls within the exclusion actually written into the policy.

If GoVivid intended to exclude claims where a battery discharges because the ignition is left on, it would have been straightforward to say so in the policy. It does not.

What concerns me further is that I found a strikingly similar pattern in other reviews.

In GoVivid’s own response to another customer, Isaac, the company described the exclusion as covering “lights, radio, chargers, or other electrics” being left on. That is materially broader wording than the actual policy, which refers specifically to “third party electronic devices”.

Another customer, Lawrence Weetman, reported being told that the exclusion covered “anything that draws power” after a battery discharged while the vehicle’s built-in ventilation fan was being used. Again, “anything that draws power” does not appear in the policy wording.

The pattern appears to be the same: battery failure is expressly included within the definition of Breakdown; the relevant exclusion is written narrowly; but in practice the exclusion appears to be interpreted more broadly than the wording actually states.

I have now raised a formal complaint and asked GoVivid either to reconsider the decision or identify the precise contractual wording which excludes an ignition being left in the ON position. If the decline is maintained, I intend to refer the matter to the Financial Ombudsman Service.

My advice to anyone considering this cover is simple: read General Exclusion 4 carefully and be aware that, based on my experience and other published complaints, it appears to be applied more broadly to battery-discharge scenarios than the written exclusion itself states.

Updated review (from 1 star to 4 stars):
I was rung my customer service, and they resolved the issue sending breakdown support my way.

Easy to move round the site and good price