Valeria Balan

Disappointing customer service – delivery issue not resolved

My parcel was delivered to the wrong door number, even though I provided the correct delivery address. When I eventually found the parcel, it had already been opened and several items were missing.

I contacted SHEIN multiple times to resolve the issue. They acknowledged that the courier had delivered the parcel to the wrong address, but they still refuse to take responsibility for the missing items.

I have been communicating with a customer service representative named Violet, but she has not provided any actual assistance or solution. Instead, I keep receiving the same repetitive email stating that all items were packed by the warehouse and asking me to check the parcel again, despite me explaining the situation numerous times.

After weeks of communication, I still have no refund, replacement, or proper resolution. Very disappointing customer service and no accountability for the delivery issue.

This was by far the worst car rental experience I have ever had.

The information on the website is completely different from what they tell you when you arrive. After making the booking, they asked us to pay almost double the expected amount because of hidden conditions that were never made clear beforehand.

The staff were very unprofessional, just like the booking company itself. I have rented cars many times across Europe, and this is the first time I have experienced something like this. We were not the only customers with this problem—many other people around us were also shocked by the unexpected charges.

We were told we needed a security deposit of more than €2,000. Since I didn’t have my physical credit card with me, they offered another option, but we still had to pay nearly €400, and they clearly stated that this money would not be refunded.

By that point, it was too late to find another rental company because prices for same-day bookings were much higher, so we had no real choice.

I would never rent from this company again and I definitely do not recommend it to anyone. Save yourself the stress, unexpected costs, and disappointment—book with another company instead.