Jay Kingsnorth

Very disappointing, tried phoning 3 times, 2 of those times I was on the phone for over an hour with no joy . I just want to book my car in after problems after my service with them . They also told me i needed 3 new tyres and they can fit them while i wait , i declined and took it to another garage who told me only 1 tyre is illegal . Which makes me wonder why i was told I need 3 new tyres . I certainly wont be getting a vauxhall again with the service they offer

Ordered a side table before Christmas, contacted them first to make sure it will be delivered in time for Christmas. A week before after arranging delivery i took the day off work so I was home for the delivery. The delivery never turned up . On the 18th December I contacted urban deco and was told the item had been damaged and I will be given a full refund , I at to contact them after taking a day off , it would of been nice if they contacted me on the day of delivery. I was told on the 18th that I will be given a full refund which can take 7 to 10 days . On the 5th January no refund so contacted them again and was told my refund would be in my account in 24 hours . 24 hours passed and still no refund so I contacted them again and was told again the money would be in my account within 24 and 48 hours, once again this was a lie and now been told it will take 7 to 10 days for my refund to reach my account . The company are just messers with no communication or care once they receive your money . I would totally avoid this company