Did not handle cancellations as promised on phone
Had to cancel my work trip as an event was rescheduled. Was instructed to contact Travellink for the hotel cancellation, as this could not be handled directly. Called Travellink about this 5 days prior to the planned trip. A service agent told me that the flights had been cancelled and that he would check whether the hotel cancellation was free of charge and then get back to me within 48 hrs by email. I never received any email, except for an automated request to give a TrustPilot review, so here goes. The story doesn't end here, as I today checked my booking online and saw that neither the flights or hotel had ever been cancelled by Travellink. So, now I cancelled the flights in their portal and called the hotel directly to kindly let them know that I'm not showing up tomorrow. Their reception confirmed that they had not been notified about the cancellation previously either. (I could not actually cancel directly, but wanted to let them know anyway). Not using Travellink again, there are many other options.
Vastaus yritykseltä Travellink
Hi Max,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
Shubham
Customer Care Team