Utilira Opiniones 

It’s a scam! I used PayPal to pay for my order and thank goodness was able to get a refund since the product never arrived. I emailed Utilira twice and received a reply. The first one said to wait another week; the second email I got from that scam enterprise said my order was delivered. Obviously, no product arrived. Stay away and save your money!!

I have been going back and forth with the below employee of your company, I purchased two of these cheap items, my card was charged twice in the total amount of $308.98. He keeps sending me these bogus emails stating to respond above the line, and you cannot respond above the line!!@!! I want to ensure my credit card is being refunded for both of these items. Please have someone respond to me without the "type your response above this line" you just can't do it. Thank you.

Durian (Support)

Aug 25, 2026, 13:33 GMT+8

UTILIRA-1000526
We confirm the refund(152.99) was released on 2026-8-19 and it may reflect on your account a few days later.Please check.
And the refund for UTILIRA-1000505 was also released today.
You can issue the 2 packages as youn like.
Best regards

Unintentionally added an item to my order. Customer service support (Julia) was able to correct the error even though the order was shipped! I value great customer service support and have found just that shopping with this company.

Unfortunately, the product I ordered didn't fit the space where I needed it. I reached out to Utilira Customer Service and they issued my refund very promptly. I would use Utilira again, despite my initial order not having worked for me.

I made a mistake and doubled ordered and I put in for a request to cancel in my request was answered right away and that’s what I really like with the promptness .

I ordered the peeler for shredding veggies. It doesn't work at all. Requesting refund. Order UTILIRA-750082 on 5/29/26. Wasted $20.98

I concur with all the negative responses notated as this product is a fake, does not work like the advertisement. Sadly, I bought 3, and very disappointed. It's definitely a scam.

Wow! The response time was great. The issue was taken care of right away. I am truly impressed with the customer service.

I accidentally hit add to my order and Utilira would not cancel that mistake, so I paid dearly for what I wanted to order. When the kitchen utensils finally arrived they were much smaller than expected. However, when I voiced my displeasure, Utilira customer service stepped up and made things as right as I could have expected, with a 73% refund and the tools. After a couple of days of back and forth, I'm satisfied with the results.

I ordered 2 peelers for shredding veggies. They came in crushed unmarked boxes, products were dirty, and they did not work at all. I couldn’t get one decent peel from the product. The videos they show are complete fakes or totally different items.
Do not order or buy!

Utilira is a cheap knock off company. Extremely low quality. Mailed from China to a PERSON in Chicago to be reshipped. Long transit time. Learned my lesson - Never again. Their customer service department did respond to an incorrect order so that was nice.

This company had an amazing video, which I now suspect was hijacked from the original manufacturer of a legitimate product. As soon as I placed my order they added an extra item I did not add, and later I realised was changed USD not AUD, which cost me an extra 35%. I emailed 2ce immediately but of course was ignored. Eventually these home made substandard pieces of rubbish were delivered. They look like a home made job and don't work. TOTAL SCAM!

Very tedious and frustrating process. It's obvious the responses to requests for support are pre-written and sent without regard to the content of the original request. Although the situation was resolved (sort of), I never even got an acknowledgement of the content of my first email. As a former CSR myself, I call out the lack of comprehension, the lack of caring, the lack of compassion, and the lack of competence displayed in the extensive exchange of emails required to resolve the issue. If your purpose is to delay and obfuscate in hopes that the customer will just give up trying, you're doing a great job. If your purpose is to provide genuine help, you have a long way to go. More and better training is in order.

Combo Set (Peeler + Julienne)
DO NOT BUY THIS PRODUCT!! It does not work AT ALL. I tried to use it on a cucumber and it wouldn't even peel that. It also arrives from some strange name and address in Chicago. They tell you have to return it unused but how are you supposed to know if it works if you don't use it???

I decided to return the product I bought. Customer service response was quick and the situation was handled completely to my satisfaction.

I was disappointed with the product; it did not perform for me as shown on the advertisement.
I complained also about the packaging of the product and that there was no directions as how to use it included.
I received immediate response and an offer for a full refund. I’m very impressed with the customer service, respectful attitude towards me and their prompt response in addressing my issues, as well of course the promise of a full refund.

The items displayed in the ads are many times smaller than what you receive. Non-existent communication with the company to the point I wasn't sure if I had been scammed or not.

My return request and refund was handled professionally and competently by Durian. He was very helpful. However, my reason for the refund was that the product that was sent to me was not what the company is advertising. It is a much cheaper and inaccurate version manufactured in China. My recommendation is that head office order the product to see what it gets.

I ordered the peelers and they do not work at all like in their ad. I emailed and asked if I could return them and get a refund. They emailed me back and said that they would give me $14 when I paid $40 CAD and said if I returned them I would have to pay freight for them. I DO NOT recommend purchasing anything from this company.

I emailed regarding my situation and she took care of it she give me back and let me know everything was taking care I will receive an email and thanks