iMobie Inc. Opiniones 

Respuesta de iMobie Inc.

Hace 6 días

Dear Customer,

We are truly sorry to learn that you are unsatisfied with our product and disappointed about your‑purchase experience. Our team always hopes every user can have a smooth and satisfying experience with our software, and we regret that we have failed to meet your expectations this time.

Could you please kindly tell us more details about the exact problem you have encountered while using our program? For example, what error messages popped up, which function did not work as expected, or what operation you were performing when the issue occurred. Describing your situation in detail will help our technical team locate the root cause quickly.

To carry out a further investigation, please send the software log file to our support email address: cs@imobie.com. When sending‑us the email, it would be highly appreciated if you could also attach your order information, such as your‑order ID or the email you used for purchase. This will greatly speed‑up our troubleshooting process.

Our team will carefully check your logs and try our best to find an effective solution for you. If unfortunately the problem cannot be fixed, we will process your refund accordingly under our official refund policy.

Please do not hesitate to write back to us whenever you are ready. We are standing‑by and ready to assist you.

Best regards,

The iMobie Team

Respuesta de iMobie Inc.

14 jul 2026

Dear Customer,

Thank you so much for your wonderful feedback and happy update! We are absolutely thrilled to know that the solution worked perfectly for you and resolved your issue completely. It brings our whole team immense joy to hear that the software is now running smoothly and meeting all your expectations.

We truly appreciate you taking the time to reach out and share this great news with us. Your positive experience is our biggest motivation to keep improving our products, refine our features, and deliver reliable, easy-to-use tools for all our users every single day.

We hope our product continues to work flawlessly and make your daily tasks much easier! Thank you again for your trust and support.

Best regards,

Your iMobie Team

Respuesta de iMobie Inc.

10 jul 2026

Dear Customer,

We sincerely apologize for the frustrating experience you have encountered with our software, and we fully understand your disappointment that the program fails to work properly after your purchase. Your trust and experience are our top priorities, and we always put every user’s satisfaction first. As our consistent policy, if our product cannot solve your problem and we are unable to provide an effective solution for you, we will fully process your refund without hesitation.

To quickly and smoothly complete your refund application, could you please provide your unique order number generated when you completed the payment? Besides, we would appreciate it if you could briefly describe the specific issues you ran into while using the software, such as error prompts, stuck procedures, incompatibility problems or other abnormal performances. This information will help us record your feedback and optimize our product in subsequent updates.

With this order information and problem description, we can directly locate your purchase record and arrange the refund for you immediately.

Alternatively, you are welcome to send your refund request, order number and detailed problem description to our official customer service mailbox: cs@imobie.com. Our dedicated support staff will check your case and handle your refund procedure as soon as possible after receiving your email.

We feel truly sorry for wasting your time and bringing you inconvenience due to the abnormal performance of the software. We will take your feedback seriously and pass your usage issue to our technical team for further optimization and improvement of the product.

Please do not hesitate to reply with your order number and problem details or send an email to our official support inbox, and we will resolve this refund matter for you promptly.

Best regards,

Your iMobie Team

Respuesta de iMobie Inc.

17 jun 2026

Dear Customer,

Thanks a lot for your messages, but I am sorry for the inconvenience.

To help our technical team investigate thoroughly and offer effective fixes, could you please tell us which specific product you’re using, such as DroidKit, AnyFix, AnyUnlock or other software? Meanwhile, kindly describe your exact problem in detail, including error messages, stuck procedures or abnormal phenomena when operating the program.

You may also send your software logs to our official email cs@imobie.com. Once we receive your detailed description and log files, our technicians will carefully analyze your case promptly. We promise that we will refund you based on our refund policy if we cannot solve your issue.

Looking forward to your reply soon.

Best regards,
Your iMobie Team

Respuesta de iMobie Inc.

17 jun 2026

Dear Customer,

Thank you so much for taking the time to share your experience with us. We're truly glad to hear that our application guided you through the process and that you were eventually able to resolve your issue—even if things felt a bit confusing at the start. Your perseverance paid off, and we're honored to have been part of that journey.

We also greatly appreciate your thoughtful recommendation regarding Pay Joy. Your feedback is invaluable, and we will certainly take it into consideration as we continuously work to improve our services and protect our users from any potential risks.

If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're always here to help.

Wishing you all the best,

Best regards,
Your iMobie Team

Respuesta de iMobie Inc.

2 jun 2026

Estimado cliente:

Muchas gracias por contactarnos y compartir su problema con un dispositivo bloqueado tras formatearlo. Le pedimos disculpas por las molestias inesperadas que esto le ha ocasionado.

Nos gustaría aclarar un principio importante sobre el funcionamiento de nuestra función Eliminar MDM. Tenga en cuenta que esta función solo le permite eludir temporalmente la restricción MDM existente, no eliminar permanentemente la configuración MDM original del sistema del dispositivo. Una vez que haya eludido el bloqueo MDM y reinicie el iPhone o actualice su versión de iOS, su dispositivo volverá a bloquearse.

Por el momento, utilice AnyUnlock nuevamente para desbloquear su dispositivo.

Si tiene alguna dificultad al usar AnyUnlock para eludir la restricción, no dude en contactar a nuestro equipo de soporte (cs@imobie.com) para obtener asistencia profesional.

Una vez más, lamentamos la experiencia desagradable y esperamos que esta explicación y solución le ayuden a resolver el problema de bloqueo de su dispositivo.

Saludos cordiales,
Su equipo de soporte

Respuesta de iMobie Inc.

19 may 2026

Dear José Luis Gámez Delgado,

Thank you for your feedback, and we are very sorry to hear about the delay and inconvenience regarding your refund request.

We understand how frustrating it can be not to receive a timely response. Please rest assured that your case is important to us and will be reviewed as soon as possible. In some cases, responses may take longer due to a high volume of requests, but our team is working to assist every customer in order.

If you have not yet received an update, we kindly suggest contacting our support team again at cs@imobie.com and including your order details so we can locate your case quickly and assist you without further delay.

We truly appreciate your patience and understanding.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

9 may 2026

Dear German Villatoro,

Thank you very much for your detailed and kind feedback!

We are truly glad to hear that the tool helped you quickly resolve your Apple ID lock issue and that you are satisfied with the result. It means a lot to us that you would consider using it again and recommend it so highly.

We also appreciate your suggestion regarding pricing. We understand that some users may only need the tool once, and your feedback will be shared with our product team for future improvement.

If you ever need any assistance again, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

9 may 2026

Dear Customer,

Thank you very much for your kind feedback!

We are glad to hear that you are satisfied with the solution and that everything worked perfectly for you.

Your support means a lot to us, and we will continue working hard to provide reliable and effective solutions.

If you need any further assistance in the future, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

29 abr 2026

Dear Jorge Rodriguez,

Thank you for your feedback!

We’re very happy to hear that our tool helped you resolve the issue with your phone and improved your experience. Your satisfaction means a lot to us.

If you need any assistance in the future, please feel free to contact us anytime.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

Actualizada el 22 abr 2026

Dear Tania Pineda,

Thank you for your feedback. We’re sorry to hear that the application did not work for you and understand your concern regarding the charge.

To assist you further, could you please provide your order details and a brief description of the issue you encountered? This will help us check your case more efficiently.

We will do our best to help resolve the problem as soon as possible. If the issue cannot be resolved, we will proceed with a refund according to our refund policy.

Please feel free to contact us at cs@imobie.com with the details.

Thank you for bringing this to our attention.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

22 abr 2026

Dear Gaby Gonzalez,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your disappointment.

Regarding the issue you mentioned, it seems there may have been a misunderstanding about the product features, as well as a possible compatibility issue with your device. We sincerely apologize for any confusion this may have caused.

To better assist you, could you please provide more details about your device (model, system version) and its current status? With this information, we will do our best to check the issue and offer a suitable solution for you.

If the problem cannot be resolved after troubleshooting, we will proceed with a refund in accordance with our refund policy.

Please feel free to contact us at cs@imobie.com with your issue details, and we’ll be happy to assist you further.

Thank you for bringing this to our attention.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

27 mar 2026

Dear Juan Manuel,

Thank you for your feedback, and we are truly sorry to hear that the program is not successfully removing the Google account from your device. There may be several reasons for the failure, such as a system error, the device not properly entering factory mode, or selecting an incorrect Android OS version. Could you please kindly double-check these points, restart the program, and try again by following this guide: https://www.imobie.com/guide/droidkit/bypass-frp-lock.htm

If you have carefully followed all the instructions but the issue still persists, we sincerely apologize for the inconvenience caused. In order to further diagnose the problem and provide you with a proper solution, we would greatly appreciate it if you could send us a log file, a short video showing your operation, as well as your device model and Android version. Please send these details to our support team at cs@imobie.com, and our Development Team will analyze your case and get back to you as soon as possible.

Thank you for your patience and understanding.

Best regards,
iMobie Support Team

Respuesta de iMobie Inc.

20 mar 2026

Dear Lisdier Millán Fernández,

Thank you very much for your wonderful feedback!

We’re really glad to hear that you were able to resolve your issue with AnyUnlock and successfully recover your device. It means a lot to us to know our product could help you when you needed it most.

If you need any further assistance, please feel free to contact us anytime — we’re always here to help!

Warm regards,
iMobie Support Team

Respuesta de iMobie Inc.

10 mar 2026

Dear Jose,

We are very sorry to hear about your experience, and we completely understand your frustration after spending several days trying to remove the Google account from your Samsung device.

There are several possible reasons why the FRP bypass may fail, such as a system error, the device not entering Factory Mode correctly, or selecting an incorrect Android OS version during the process. Could you please kindly review the instructions carefully in the following guide, restart the program, and try the process again?
https://www.imobie.com/guide/droidkit/bypass-frp-lock.htm

If you have already checked all the instructions and the issue still persists, we sincerely apologize for the inconvenience. To help us further diagnose the issue, we would greatly appreciate it if you could provide the exact device model, the Android version, the log file from the program, and a short video showing the operation process and where the issue occurs. Please kindly send these materials to our Customer Support Team at cs@imobie.com, and we will forward them to our Development Team for further analysis and provide you with a solution as soon as possible.

Please rest assured that if we are unable to provide a workable solution, we will process your refund whenever you request it according to our refund policy:
https://www.imobie.com/support/refund-policy.htm

Thank you for your patience and understanding. We truly hope to resolve this issue for you soon.

Kind regards,
iMobie Support Team

Respuesta de iMobie Inc.

5 mar 2026

Dear Sandra Sierra,

Thank you so much for your wonderful feedback!

We’re delighted to hear that you find the application excellent. Providing a seamless and efficient experience for our users is always our top priority, and your support truly means a lot to us.

If you ever need assistance or have suggestions, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Your iMobie Team

Respuesta de iMobie Inc.

4 mar 2026

Dear Juan García,

Thank you very much for your kind review!

We’re delighted to hear that everything worked perfectly for you. That’s exactly the experience we strive to deliver to every user.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Warm regards,
Your iMobie Team

Respuesta de iMobie Inc.

4 mar 2026

Dear Jeancarlos Moreno Rosario,

Thank you very much for your wonderful feedback!

We’re delighted to know that everything is working excellently for you. Your satisfaction is our greatest motivation, and it’s always rewarding to hear such positive comments.

If you ever need any assistance or have questions in the future, please don’t hesitate to contact us. We’re always here to help.

Warm regards,
Your iMobie Team

Respuesta de iMobie Inc.

26 feb 2026

Dear Alexx,

Thank you so much for sharing your experience!

We’re really glad to hear that our product was able to help you with what you needed. Knowing that we met your expectations truly motivates us to keep improving and providing effective solutions for all our users.

If you ever have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!

Thanks again for your trust and support!

Kind regards,
Your iMobie Team

Respuesta de iMobie Inc.

3 feb 2026

Dear Freddy Vazquez,

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the software and that it’s been easy and effective to use — that’s exactly the experience we hope to deliver.

We also really appreciate your suggestion about supporting newer models. Our development team is continuously working on expanding compatibility, and feedback like yours helps us understand what to prioritize next.

Thanks again for choosing us and for taking the time to leave a review — it truly means a lot!

Kind regards,
Your iMobie Team