Odiwe Opiniones 

40
TrustScore: 3 sobre 5

3,2

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

1. The items come from China and take about 3 weeks to show up 2. You don't need to pay the extra 4.95 for the insurance (if your order qualifies for free shipping, the shipping insurance is inclu... Ver más

Valorada con 1 estrellas sobre 5

Very poor cheap quality fabric. Poor fit, but will not accept returns stating they want a picture showing the fit. Won't refund but offer a different size for a mere £15 (garment itself was only... Ver más

Valorada con 5 estrellas sobre 5

These shorts became my everyday summer pick. The elastic waist sits comfortably even after hours of wear and the fabric feels light against the skin. The side pockets are deep enough to carry essentia... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Price was good, communication with company was good. I am hoping to disprove all negative feedback when I receive my item. Time will tell.


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

40 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 47% de las opiniones negativas

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3,2

Todas las opiniones

(40)

39 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely awful

Absolutely awful. I wanted to return an item that came far to late and when it did arrive it was too small. It was question after question, send photo of this and that, It DOESN'T fit what more do you want. PLEASE Do NOT BUY ANYTHING

23 de julio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Price was good

Price was good, communication with company was good. I am hoping to disprove all negative feedback when I receive my item. Time will tell.

22 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very poor cheap quality fabric.

Very poor cheap quality fabric.
Poor fit, but will not accept returns stating they want a picture showing the fit.
Won't refund but offer a different size for a mere £15 (garment itself was only £22)
My fault for buying in a rush as needed something for a funeral. Wouldn't usually buy from this type of site, and certainly won't again.
Lesson learned.
Hopefully, this will help warn others off and being in the same situation.

30 de junio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid Odiwe store – poor quality, misleading information, and terrible customer service

My experience with Odiwe has been extremely disappointing from start to finish, and I would strongly advise others to think carefully before ordering.
First of all, despite the impression given on the website that this is a UK-based business, my order was shipped from China and took around three weeks to arrive. Had I known this in advance, I would not have placed the order.
When the dresses finally arrived, I was immediately disappointed. The sizing and fit were poor. The top half fitted reasonably well, but the lower half was cut very narrowly, making the dresses unsuitable for anyone with wider hips. More importantly, the quality was far below what I expected. The fabrics felt extremely cheap, were entirely polyester, and looked nothing like the garments shown on the website. The material composition is not clearly stated online, which I believe is misleading.
I contacted customer service to arrange a return. All items were unworn and had only been tried on briefly. Rather than providing return instructions, I received a lengthy request asking for photographs, measurements, pictures of size tags, and even photos showing how the garments fit. After years of online shopping, I found this excessive and unreasonable for a straightforward return request.
I explained that the dresses simply did not suit my body shape and that I was unhappy with the quality. I requested return instructions and a return address, but I am still waiting for this information. At this point, customer service has been frustratingly unhelpful and appears more focused on delaying the return process than resolving it.
Another red flag was the customer service telephone number listed on the website. When I tried calling it, I received a message saying the number was not recognised. For a company claiming to offer customer support, having a non-working phone number is extremely concerning and does little to inspire confidence.
There were several other concerning aspects of my experience: Goods are shipped from China despite the website giving the impression of being UK-based.
Delivery took approximately three weeks.
The optional £4.95 shipping insurance appears unnecessary, as orders qualifying for free shipping are already covered, yet this is not made clear during checkout. Product quality is extremely poor for the price charged.
The website does not clearly disclose fabric composition. Customer service makes returning items unnecessarily difficult. The listed customer service phone number does not work.
After researching the company further, I became even more concerned. The website references UK locations and company details that do not appear to match the actual business operating the site. There are also multiple addresses referenced on the website, while products are shipped from China. Customers have reported that the company number displayed on the website belongs to an entirely different dissolved company, and there are significant inconsistencies regarding the business's stated locations and operations.
Other concerns raised include AI-generated product images, misleading promotional countdown timers that continually reset, and payment processing details that appear unrelated to clothing retail. Taken together, these issues raise serious questions about transparency and legitimacy.
Overall, my experience has been that of a business presenting itself as something very different from what customers actually receive. Long delivery times, poor-quality garments, a difficult returns process, a non-functioning customer service number, and misleading information have left me with no confidence in this retailer.
My advice: save your money and shop elsewhere. If you have already ordered and are having difficulties obtaining a refund or return instructions, contact your bank or payment provider as soon as possible to discuss a chargeback or buyer protection claim rather than waiting indefinitely for customer service to respond.

20 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid

Avoid! Avoid! Avoid!
Ordered a dress which I thought would be shipped from the UK, turns out it's from China and will be approx 3 weeks.
Contacted the company to ask when I might receive it as kept getting updates it was being shipped etc. They offered me a 20% discount on the item for the inconvenience. Then retracted it and offered me 15% on my next purchase...there was never going to be one.
Then this morning they have told me they have been able to intercept my order and cancel it if I wish, obviously i want to cancel,let's see how the long the refund takes 🤔

12 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

0stars — Ordered linen, got polyester. Then asked to pay for their mistake.

I ordered a linen product and received polyester instead not even close to what was advertised. When I contacted them about it, instead of taking responsibility, they asked ME to pay for return shipping on THEIR error. Completely unacceptable customer service.

If a company can’t even get the basic fabric right, and then tries to make the customer foot the bill for their mistake, that tells you everything about how they operate. Cheap materials, cheap policies, and zero accountability.

Save yourself the hassle there are far better options out there that actually deliver what they promise. Would not recommend and will not be ordering again

20 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

This is a scam company

This is a scam company. They ship from China. I asked the order to be canceled after reading the reviews and since then they informed me they cancelled it however, no refund processed and every day they send me an email saying the order is in a queue to be dispached. Avoid!!!

12 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

THEY DON’T LET YOU SEND STUFF BACK!! DESPITE WHAT THEIR Website SAYS

I ordered a pair of shorts. They arrived 2 weeks later and were not the shorts shown on the website. They were also cheap, cheesecloth type fabric, not worth the £20 I paid or the £60 pre-sale price advertised.
I contacted customer services to ask how to return them. The website advertises a 30 day money back guarantee. I received a lengthy reply asking me to send a video of the fit and measurements with more details so they could decide how to best respond to my request for a refund.
Haven’t heard back since I sent a picture and asked for my money back - again. The customer services phone number on the website doesn’t exist.
DON’T BUY ANYTHING FROM THEM!!

15 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. You wont be able to send back they make it as difficult as can be with various different customer support replies. CHEAP CHEAP Ordered a dress thought it would be better quality considering it was supposed to be half price, this company does not have a shop in Westfield London, Westfield retailers would not acommodate them. They use various addresses, Total scam.

16 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not buy from this company

My goodness I echo every thing that Em said in her review. Dont buy anything from them. The items that eventually arrive are very poor quality. The t shirt I ordered in medium was very very large. I could have fitted in it twice. When emailing for a refund I was asked to send photos and videos of the item and of myself wearing the item! Despite sending 3 photos of the item. I was told that it was the correct size! That was just very silly. Don't buy from this company.

13 de julio de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

PLEASE READ BEFORE ORDERING ANYTHING FROM THIS COMPANY

1. The items come from China and take about 3 weeks to show up
2. You don't need to pay the extra 4.95 for the insurance (if your order qualifies for free shipping, the shipping insurance is included as part of the service) but they don't tell you this at check out
3. They do not state the material composition online, expect a very cheap material on arrival
4. Customer service is terrible
5. Buy if you want to wait for a long time to receive a below par cheap looking garment

15 de julio de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Complete scam ..POOR quality products..unmatched sizes..Not UK size

Please don't buy anything from here...it scamms you...I done 100 pound shopping all wasted...I know I won't even get refund from that..
Please avoid..the products isn't stand for quality...AVOID !!! AVOID !!!

11 de julio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Aryaan,

We’re sorry for the trouble you’ve experienced. This is not the kind of experience we want for our customers, and we understand how upsetting it can be when expectations are not met.

We’d really like to look into your case and help the best possible resolution. Please reach out to us through our official contact page with your order information so we can review.

Sincerely,
Odiwe | Customer Support Team

Valorada con 1 estrellas sobre 5

Counterfeit goods

Counterfeit goods, fake UK company details - avoid this scam site

Ordered suits from odiwe.store believing it was a UK retailer — the site advertises a "Westfield London" location. What arrived were cheap, poor-quality counterfeit suits shipped from China, nothing like the photos, with inaccurate sizing. I asked to cancel before dispatch and was ignored.

When I investigated, it got worse:

• The company number on their site (13398344) belongs to a completely different company , a construction firm that was dissolved in January 2025, per Companies House. "Odiwe Limited" does not exist under that number.
• The site claims Westfield London in one place, a Leeds address in another, and a Dubai "warehouse" in a third. Goods actually ship from China.
• The product photos are AI-generated, the image files on their own site are named "Gemini_Generated_Image". The suits pictured don't exist.
• The "offer ends tonight" countdown resets every day, it's fake urgency.
• Payment was processed through Whop under the category "Schools and Educational Services", for a clothing order.

I've requested a refund but i don’t have any hope as it’s a scam business, raised a chargeback with my bank, and reported the site to Action Fraud and Trading Standards. If you've ordered from this site, contact your bank about a chargeback, don't wait for their "customer service".

Date of experience: 25 June 2026

25 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Lk,

We’re really sorry to hear that this has been your experience. We understand how frustrating it can be when you place an order and the process does not go as smoothly as expected, especially when you feel like your concern has not been fully resolved.

This is not the kind of experience we want any customer to walk away with, and we’d like a chance to look into what happened more carefully. Please reach out to us through our official support page with your order number or the email address used at checkout so our team can review the details and assist you further.

Sincerely,
Odiwe | Customer Support Team

Valorada con 5 estrellas sobre 5

Really elegant and sleek and this slip…

Really elegant and sleek and this slip dress hugs the body beautifully. The open back adds drama and sophistication. I wore it to a formal dinner and felt glamorous all evening.

22 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Elizabeth,

Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.

We truly appreciate your support and look forward to serving you again.

Sincerely,
Odiwe | Customer Support Team

Valorada con 4 estrellas sobre 5

Surprisingly stylish for orthopaedic…

Surprisingly stylish for orthopaedic shoes, these heels kept my feet cool with breathable uppers. The supportive soles made walking easy and reduced strain. Perfect for long days on my feet.

5 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Ada,

Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.

We truly appreciate your support and look forward to serving you again.

Sincerely,
Odiwe | Customer Support Team

Valorada con 4 estrellas sobre 5

The waist tie cinches perfectly that…

The waist tie cinches perfectly that giving shape to the flowy fabric. The V‑neck adds elegance without being too revealing. It’s versatile enough for both office wear and evening outings.

26 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Erin,

Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.

We truly appreciate your support and look forward to serving you again.

Sincerely,
Odiwe | Customer Support Team

Valorada con 5 estrellas sobre 5

Casual and comfy shorts and they are…

Casual and comfy shorts and they are easy to adjust with the drawstring waist. The pockets are practical for carrying small essentials. Great for errands, lounging or summer walks.

22 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Ellie,

Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.

We truly appreciate your support and look forward to serving you again.

Sincerely,
Odiwe | Customer Support Team

Valorada con 5 estrellas sobre 5

My this blazer feels premium and…

My this blazer feels premium and structured. The double row buttons add sophistication while the decorative details make it stand out. I paired it with trousers for a polished its really give a confident look.

16 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Lily,

Thank you for the experience with us. We’re very happy to know that you were satisfied with your order and overall experience. Reviews like yours encourage our team and remind us why customer care matters.

We truly appreciate your support and look forward to serving you again.

Sincerely,
Odiwe | Customer Support Team

Valorada con 1 estrellas sobre 5

Not registered in uk companies House

Hi. Thank you for all those warning messages.
I can confirm I could not find this company registered in uk company House….yet they are claiming to be in London….so Warning on that aspect only

1 de julio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Justine,

We’re really sorry to hear about your experience. We understand how frustrating it can be when an order or support does not go the way you expected, and we do not want you to feel ignored or left without help.

We’d like to review this properly and see what we can do to make things right. Please contact us through our official support page with your order details so our team can look into this as soon as possible.

Sincerely,
Odiwe | Customer Support Team

Valorada con 5 estrellas sobre 5

These trousers hug the waist…

These trousers hug the waist beautifully and giving a sleek silhouette. The stretch fabric makes them comfortable for long office hours. They look tailored but still allow easy movement which is rare in formal wear.

12 de junio de 2026
Opinión espontánea
Logotipo de Odiwe

Respuesta de Odiwe

Hi Sophia,

We appreciate you taking the time to share your experience. We understand that your review may come from a mixed experience, and we don’t want to overlook that. While we’re glad there may have been some positive parts, we also want to make sure any concern is properly reviewed.

Your feedback helps us improve how we handle orders, updates, and support. Please feel free to contact us through our official support page if there’s anything we can still help with.

Sincerely,
Odiwe | Customer Support Team

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