IONOS | ionos.com Opiniones 

Respuesta de IONOS | ionos.com

20 oct 2026

Hi Andres,

Thank you for sharing your experience with us. We’re very sorry to hear how difficult things have been, and we understand how frustrating it must feel to reach out for help and come away without the answers you needed. Please accept our sincerest apologies for the stress this has caused you.

We would like to look into this further, but we haven’t been able to locate your account with the information currently available, so we’ve sent a request through Trustpilot asking for your Customer ID. If it’s easier, you’re also welcome to email us at Help@IONOS.com with “Trustpilot Review” as the subject line.

Thank you for your patience, and we sincerely hope we can provide you with a better experience.
Corrie, IONOS

Respuesta de IONOS | ionos.com

24 sept 2026

Hi Pedro,

Thank you for sharing your experience with us, and we're very sorry to hear about the difficulties you've encountered with the billing concern and reaching our support team. We understand how frustrating and worrying it must be to see a duplicate charge while also feeling like your attempts to get help weren't met with the care they deserved.

Since we weren't able to locate your account with the information currently available, we've sent a request through Trustpilot for your Customer ID so we can look into this further. You're also welcome to reach out to us directly at Help@IONOS.com — please use "Trustpilot Review" as your subject line and we'll make sure your message is received.

We genuinely want the opportunity to review what happened with your billing and ensure this is addressed properly for you.
Corrie, IONOS

Respuesta de IONOS | ionos.com

7 sept 2026

Hi Vanessa,

Thank you for sharing this with us, and we're truly sorry to hear about the confusion and concern this has caused — seeing multiple charges appear on your account without a clear explanation is understandably alarming.

For context, when placing an order, a temporary authorization hold may appear on your credit card or PayPal account. This is not an actual charge — it's simply a security measure to verify your payment method and reserve the estimated order amount. The final charge may differ slightly due to taxes or order adjustments. Authorization holds are automatically released by your financial institution and can take 7–10 business days to disappear from your statement, depending on your bank.

We were able to locate your account and have sent an email to the address on file with additional details to help bring some clarity to what you're seeing. We hope the information in that email helps put your mind at ease, and we're genuinely grateful for your patience as we work to ensure this is fully understood and resolved for you.

Thanks,
Corrie, IONOS

Respuesta de IONOS | ionos.com

17 ago 2026

Hi Isidro,

Thank you for sharing your experience with us. We're sorry to hear about the unexpected renewal charge and the difficulty you encountered when trying to reach our support team. We sincerely apologize that getting in touch with us during what was already a stressful time added to your frustration rather than easing it. No one should feel that resolving a billing concern is out of reach, and we're genuinely sorry that was your experience here.

We were able to locate your account and have sent an email to the address on file with additional information regarding your case. We hope the details included bring some clarity and help move things in the right direction for you.

Thank you again for your patience through this process — we genuinely hope we're able to provide a better experience going forward.
Corrie, IONOS

Respuesta de IONOS | ionos.com

17 jul 2026

Hello Carlos,

Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you encountered during the registration process — having the system reject your address and postal code information without any explanation of what went wrong is genuinely frustrating, and we understand how discouraging it must feel to be left guessing. We want to give this the attention it deserves, and a member of our Executive Solutions Team will be reaching out to you directly to review what occurred and work with you toward a resolution. We appreciate your patience and sincerely hope we can provide you with a much better experience going forward.

Michelle, IONOS

Respuesta de IONOS | ionos.com

4 jun 2026

Hi Andrea

We aim to always provide the best customer service possible. Please accept our sincerest apologies that your experience did not live up to these standards. We always want to do better.

Please note, in order to provide you a higher level of security, it's our policy to verify the credit card provided, so we make an authorization-only charge which is immediately reversed by your financial institution. This is done to ensure the functionality of the credit card in our billing system. This amount will be shown on your card as a payment reservation until your invoices have either been created or your order has been canceled. These transactions may show up on your credit card invoice and could take up to 7 - 10 business days from the date of the purchase to be reversed, depending on your financial institution.

We were able to locate your account from the information provided and emailed you with more information. Feel free to reply to our email directly, so we can provide further assistance. We’d love to make this right for you!

Thank you,
Corrie, IONOS

Respuesta de IONOS | ionos.com

26 may 2026

Hi Angie,

Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your experience and understand how frustrating it must be to purchase a domain, be unable to access your account, and feel unable to move forward with setup. We sincerely apologize for the inconvenience this situation has caused.

At the moment, we do not have enough information to locate your account and review the situation further. We’d be happy to take a closer look and assist directly—please reply with your Customer ID, or email us at Help@IONOS.com with the subject line “Trustpilot Review,” and our team will gladly review this further with you.

Thank you again for your feedback and for giving us the opportunity to assist.
Corrie, IONOS