I recently purchased a neck massager from this company. The delivery was quick, and the product itself appeared to be well made and of high quality. Unfortunately, after using it for about a week,... Ver más
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Consulta las opiniones de los clientes
This company has the best customer service I could ever hope for. They resolved my issue immediately. These days it is difficult to even speak to a real person on the other line. Their staff was polit... Ver más
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I saw the hugterra online and at a fair price. I’m almost 60 and played football in high school and college. I have enough neck pain that it interferes with my sleep and occasional numbness in my fi... Ver más
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As a surfer and tax accountant I have struggled with back and neck pain for decades. I have literally tried everything to alleviate it except surgery and stem cells. The orthopedic surgeons... Ver más
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Información sobre la empresa
Escrito por la empresa
Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
Información de contacto
Estados Unidos
- hugterra.com
4,2
Muy bueno
502 opiniones
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Exceptional Customer Service
I recently purchased a neck massager from this company. The delivery was quick, and the product itself appeared to be well made and of high quality. Unfortunately, after using it for about a week, my neck pain became worse, so I decided it wasn't the right product for me.
I contacted their customer service team to request a refund, and I was genuinely impressed by how they handled my case. They were understanding, responsive, and processed my refund promptly without any hassle.
Although the product didn't work out for me personally, the level of customer service I received was exceptional. For that reason alone, I have no hesitation in giving this company a five-star rating. Excellent customer support can make all the difference, and they truly delivered.
1 de julio de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you so much for taking the time to share your experience. 😊
While we're sorry to hear that the neck massager wasn't the right fit for your needs, we truly appreciate your kind words about our customer service team. We always want our customers to feel supported, regardless of the outcome, so we're glad we could make the refund process smooth and hassle-free.
Your understanding and thoughtful feedback mean a great deal to us. Thank you for recognizing our team's efforts, and we wish you all the best in finding a solution that works for your neck pain.
burned my neck and left a scar
16 de junio de 2026
Opinión espontánea
Respuesta de Hugterra™
We’re very sorry to hear about your experience and take concerns like this very seriously.
Please contact us directly at contact@hugterra.com so we can learn more about what happened and investigate the issue thoroughly. Our team would like to gather additional details and work with you to find an appropriate resolution.
Great company
Great company! They truly stand by their product. Customer service responded immediately and made sure I was totally happy with my product.
12 de junio de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you so much for your wonderful feedback! 😊
We're thrilled to hear that you had a positive experience with both our product and customer service team. Providing prompt support and ensuring our customers are completely satisfied is always our goal.
Your kind words and support mean a lot to us. Thank you for trusting us, and we're delighted to have been able to help! 💙
This company has the best customer…
This company has the best customer service I could ever hope for. They resolved my issue immediately. These days it is difficult to even speak to a real person on the other line. Their staff was polite, knowledgeable, professional and eager to help. Great company!
19 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you so much for your kind words! 😊
We're delighted to hear that our team was able to resolve your issue quickly and provide the level of service you deserve. We know how important it is to be able to connect with a real person when you need help, and we're thrilled that our staff made such a positive impression.
Your feedback means a great deal to us, and we're grateful for your support. Thank you for choosing us and for taking the time to share your experience! 💙
Do your research don’t buy
I bought the belt for my grandma. The overall belt dosent offer any actual support as you can’t tighten it. The heat function dose not have a temperature control, so it’s just hot af. The vibration is ok at best. So with all this we wanted to return it… but can’t. I have called 20-30 times there phones are always busy so I sent 4 emails with no response so at this point I’ve given up. I wanted to write a review but naturally you can’t on there site ?? Probably because people would leave reviews like mine and no one would buy there products. I wish we had done more research before spending 80$ on some trash that we are now stuck with. :: edit ok after writing this review they commented on here and actually got back to me, I got a 50% refund for the belt. So it definitely took some doing to get them to respond but finally got through. Not sure I want to change my stars as it should not have taken writing a bad review to get them to respond.
26 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
We’re sorry to hear about your experience and understand your frustration.
We did respond to your emails with the return process and details on May 19 and May 24, so it’s possible our replies may have gone to your spam or junk folder. We sincerely apologize if there was any confusion or delay in communication.
We’d still like to help resolve this for you. Please send us another email so we can assist further and make sure you receive the information needed to proceed with your return request.
Worth the wait
Took almost 2 weeks to get to me. I was getting impatient. But honestly? It was worth the wait. My neck hasn't felt this loose in years. Just be patient with the shipping.
6 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your patience and for sharing your experience! 😊
We completely understand how frustrating longer shipping times can feel, especially when you’re excited to receive your order. That said, we’re so glad to hear the product ended up being worth the wait and that your neck is feeling better than it has in years.
We truly appreciate your understanding and support, and we’ll continue working to improve delivery times for our customers.
Exceptional customer service
Exceptional customer service! This company really does care about health. The Hugterra has transformed my day to day functioning; eliminating nagging pain and soreness. Best purchase I have made in a long time! Highly recommend!
10 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you so much for your kind words and support! 😊
We’re truly happy to hear that the Hugterra has made such a positive difference in your day-to-day life. Knowing it’s helped relieve your pain and soreness means a lot to us, and we’re especially grateful for your recognition of our customer service team.
Your recommendation genuinely means the world to us. Thank you again for trusting us on your wellness journey!
Good but keep the charger handy
Powerful little machine. The EMS is surprisingly strong. My only gripe is the battery life. I use it twice a day and have to charge it twice a week. Not a dealbreaker just something to note.
15 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your feedback—we really appreciate it! 😊
We’re glad to hear you’re enjoying the EMS strength and overall performance of the device. You’re absolutely right that more frequent use, especially twice daily, can lead to needing more regular charging.
We appreciate you pointing that out for other customers, and we’ll definitely share your feedback about battery life with our product team. Thanks again for your support—we’re happy it’s still been a worthwhile experience for you!
Great device, slow delivery
Ordered this for a trip and it didn't arrive in time. Had to wait until I got back to try it. It works wonders for my travel stiffness, just wish I had it FOR the trip. Order well in advance if you need it by a certain date.
9 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your feedback—we really appreciate you sharing your experience.
We’re sorry to hear the order didn’t arrive in time for your trip—that’s definitely frustrating, especially when you were counting on it. That said, we’re glad to hear it’s been helping with your travel stiffness since then.
Your tip about ordering in advance is a great one, and we’ll also continue working with our shipping partners to improve delivery times. Thanks again for your support!
Battery drains fast on high heat
I love the heat function, it gets really warm. But be warned, if you blast the heat on max for every session, you'll be charging this thing every few days. It's a trade-off I'm willing to make because the heat feels so good, but just know the battery isn't infinite.
21 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your thoughtful feedback—we really appreciate it!
We’re glad to hear you’re loving the heat function—that’s one of our favorite features too. You’re absolutely right that using it on the highest setting more frequently can impact battery life, so your insight is very helpful for other customers.
We appreciate you sharing both the pros and the trade-off, and we’ll definitely pass your feedback along to our product team. Thanks again for your support!
After it arrived I plugged the Hugterra in to get…
After it arrived I plugged my Hugterra in to get it charged, while it appeared to be charging it would not work. I returned it without any difficulty. I was really excited to maybe get some relief for my neck pain.
22 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for sharing your experience—we’re really sorry to hear about this.
That must have been disappointing, especially after looking forward to getting some relief. It sounds like you may have received a faulty unit, which is definitely not the standard we aim for.
We’re glad to hear the return process went smoothly, but we’d still love the chance to make this right for you. If you’re open to it, please reach out to us at contact@hugterra.com
—we’d be happy to assist further or arrange a replacement.
Lost in transit for a week
I was so excited to get this but the tracking didn't update for 5 days. I thought it was lost. It finally showed up a week late. The customer service was helpful when I emailed them, but the shipping delay was frustrating. The massager itself is great though, really helps my migraines.
31 de marzo de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for sharing your experience—we really appreciate it.
We’re sorry for the lack of tracking updates and the delay in delivery—that can definitely be frustrating, especially when you’re looking forward to receiving your order. We’ll continue working with our shipping partners to improve both tracking visibility and delivery times.
That said, we’re glad our support team was able to assist you and even happier to hear the massager is helping with your migraines. Thank you again for your patience and for your feedback!
Remote is small
The device works perfectly. The heat is great, the EMS is strong. But the remote control is tiny and easy to lose in the bed sheets. I wish it had a magnet to stick to the side of the device. Still, can't argue with the results.
26 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your thoughtful feedback—we really appreciate you taking the time to share it.
We’re glad to hear you’re enjoying the heat and EMS features and that the device is delivering great results for you. That said, your point about the remote is completely valid—having it small can make it easy to misplace, especially in bed. A magnetic attachment is a great suggestion, and we’ll be sure to pass this along to our product team for consideration.
Thanks again for your support and helpful insight!
Takes a while to charge
The relief i get from this is 5 stars, hands down. But the charging time is a bit slow. It takes a few hours to get a full charge. I just plug it in overnight now so its ready for the next day. If it had fast charging, it would be perfect.
24 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your honest feedback—we really appreciate it!
We’re so glad to hear you’re getting great relief from the device—that’s exactly what we aim for. We also understand your point about the charging time, and your workaround of charging it overnight is a smart solution.
That said, faster charging is a great suggestion, and we’ll be sure to share this with our product team for future improvements. Thanks again for your support and for sharing your experience!
I love my neck massager.
I love my neck massager. My neck and shoulder pain no longer wakes me up at night and range of motion is much better.
4 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you so much for sharing this—we’re really happy to hear it! 😊
It’s wonderful to know that your neck and shoulder pain has improved and that you’re finally getting better rest at night. Improved range of motion is a big win too.
We truly appreciate your support and are glad the device is making a positive difference in your daily life!
The exact same device can be found on…
The exact same device can be found on other sites for way cheaper, e.g. for 20 euro on ebay at the moment.
I asked hugterra in email about the studies they claimed proved the device's effectiveness and if the hold any related patents: no reply...
4 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
We’re sorry to hear about your experience and understand your concerns.
Regarding pricing, similar-looking devices may exist on other platforms, but not all products are manufactured to the same standards, materials, or quality control. Our goal is to provide a reliable, tested device along with dedicated customer support and warranty coverage.
In terms of effectiveness, the technologies used—such as EMS, heat therapy, and cervical traction—are widely used in physical therapy and rehabilitation settings. However, results can vary from person to person, and we always encourage customers to use the device as part of a broader wellness routine.
As for your inquiry, we sincerely apologize if you did not receive a response—that’s not the level of service we aim to provide. We’d be happy to look into this for you. Please feel free to reach out again at contact@hugterra.com, and we’ll make sure your questions are properly addressed.
Hugterra scam artists…
Can’t use pillow and neck massager because they’re too uncomfortable. Asked for a refund. Was told I have to ship it back to Belgium at my expense for a refund. Or keep it and get a 50% refund or store credit. In the return policy it says zero about having to return it to another country. It just says “one of our warehouses”. Beware of this company.
In response to Hugterra’s response since Trustpilot doesn’t have a respond option… I just reread your return policy. It does NOT say it may be an international warehouse, a foreign country warehouse, etc. It says warehouse.
3 de mayo de 2026
Opinión espontánea
Respuesta de Hugterra™
We’re really sorry to hear that the product didn’t meet your expectations—that’s not the experience we want for our customers.
We understand your frustration regarding the return process. Our policy does note that returns are sent to one of our warehouses, which may be international depending on stock allocation. That said, we recognize this can be inconvenient, which is why we offer alternative options such as partial refunds or store credit so customers don’t necessarily have to go through the return process.
Our goal is always to provide a fair and transparent resolution. If you’re still open to it, please reach out to us at contact@hugterra.com
so we can review your case again and help find the best possible outcome for you.
Box was damaged
The shipping box was crushed when it arrived. Luckily the device is sturdy so it wasn't damaged, but the packaging looked rough. Product works fine though, heat gets nice and hot.
17 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your feedback—we really appreciate you sharing this.
We’re sorry to hear that the outer box arrived in rough condition—that’s definitely not ideal and something we take seriously with our shipping partners. That said, we’re glad to hear the device itself arrived safely and is working well for you, especially the heat feature.
If you ever experience any issues with the product itself, please don’t hesitate to reach out—we’re always here to help!
Works great, shipping was slow
The product itself is amazing. Really helps with my neck pain and the EMS is powerful. But i paid for expedited shipping and it arrived 3 days late. Annoying but at least the product is good.
2 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your feedback—we really appreciate it!
We’re so glad to hear the product is helping with your neck pain and that you’re enjoying the EMS feature—that means a lot to us.
That said, we’re truly sorry about the delay with your expedited shipping. We understand how frustrating that can be, especially when you’ve paid for faster delivery. This isn’t the experience we aim to provide, and we’ll be sure to pass this along to our shipping partners.
If there’s anything we can do to make this right, please feel free to reach out—we’re here to help.
Good product, wish battery lasted longer
This gives a great stretch and i use it daily. My only complaint is that if you use the heat and EMS on high every time, the battery drains faster than advertised. I have to charge it every 2-3 days instead of once a week. But for the relief it gives i dont mind plugging it in.
17 de abril de 2026
Opinión espontánea
Respuesta de Hugterra™
Thank you for your honest feedback—we really appreciate you sharing your experience!
We’re glad to hear you’re enjoying the stretch and using it daily—that’s great to know. You’re absolutely right that using heat and EMS on higher settings can drain the battery faster, so your experience makes sense in that case.
That said, we appreciate the feedback on battery life and will definitely pass this along to our product team for future improvements.
Thanks again for your support—we’re happy it’s still giving you the relief you need!
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