Flightcatchers Opiniones 

I had another excellent experience with Flight Catcher! I gave them a 5-star review last year when I purchased tickets for all my family members, and this time, on 2 March 2026, I booked a ticket for my wife.

Once again, the service was very professional, helpful, and easy. Shahneel was extremely helpful and made the whole process simple and stress-free. Everything was handled smoothly without any problems or delays.

I’m very happy with the service once again, and that’s why I’m giving Flight Catcher another 5-star review. Highly recommended! ⭐⭐⭐⭐⭐

Amazing service! Inshal went above and beyond to help and make sure we had the best price possible. I always check with flight catchers for hotel rates now and always find they are cheaper than anyone else. We booked flights and hotels with Inshal and he was always on hand to help and even checked in before we flew and when we got back. This company is by far my new first stop place for all my travel quotes.

The call handler Abdullah Majid at flightcatchers was so supportive when we called and needed assistance regarding our flight booking. He went miles away to find us the best prices which suits our budget. He was friendly and good listener and got every knowledge to sort the query. He provided excellent services. Thanks to make us happy.

Booked my flight London to Phuket. No app that we can choose meals, add luggage, make changes. They don’t respond to emails. Sent them 3 emails but no response. No way to phone them from overseas. Avoid them at all costs

Said they sent me conditions when I tried to cancel my flight THEY DID NOT I am now £850 down I did it the next day
They sent them AFTER I had cancelled
So sad, looks like a good company
Since this review I have had a very good result
which I am pleased about.
I am finding getting older and memory problems very difficult to communicate sometimes.
Arif was very kind and sorted my problem

Flightcatchers were great at sorting out a package at short notice to meet our needs. From leaving house to returning home, everything went smoothly.

I was a loyal Flightcatchers customer for six to seven years, choosing them for family travel and recommending them. That loyalty has been destroyed by misleading representations and changing explanations.

THE PROMISE

I found flights elsewhere for approximately £2,495. Flightcatchers quoted £2,566, which I rejected as it was more expensive.

Around two hours later, they called back and said £2,566 was their best price. Despite a cheaper alternative, I agreed because I trusted them. The adviser knew I could buy elsewhere.

During the recorded call, he stated:

“If you share me all passengers' name as per the passport, so I will minimum hold this ticket for next one hour, sir.”

I provided all five names. He then confirmed:

“I will hold this ticket.”

He promised an email within 10–15 minutes. I followed his process and, relying on his assurance, abandoned the cheaper alternative.

THE COMMUNICATION FAILURE

The call ended around 8:10 am. At 8:14 am, Flightcatchers called once, but I missed it while working.

No voicemail, text or email followed. The confirmation never arrived. Nobody warned me the hold had failed or immediate payment was required.

Had they sent a simple warning, I still had about 16 minutes to complete the £2,495 purchase elsewhere.

Instead, I made repeated calls to discover what happened. By then, the cheaper option was gone and the fare had increased substantially.

THE EXPLANATIONS CHANGED

When I complained, Flightcatchers stated:

“At no point during the conversation was the fare guaranteed, nor were you advised that the fare would remain valid for one hour.”

They also emphasised that I had not paid, while ignoring why: I followed their adviser’s process, supplied all five names and awaited the confirmation. His process was the reason payment had not yet been made.

Their response focuses on non-payment while sidestepping the central fact: their adviser said the ticket would be held. I relied on that assurance and followed the exact process he set.

Fortunately, I retained my own recording. I initially withheld it to see whether they would investigate accurately.

Following a Data Subject Access Request, Flightcatchers said it retained no historical recordings or complaint notes, despite earlier correspondence indicating recordings had been reviewed.

After I supplied my recording and timestamps, its position changed. It no longer denied the adviser said he would hold the ticket, but argued he merely meant he would try.

But he said:

“I will minimum hold this ticket for next one hour.”

“I will hold this ticket.”

There is an obvious difference between “I will try” and “I will”. What would any reasonable customer understand after providing all five names?

THE “ALL OK” EMAIL

Flightcatchers used a cropped email showing only “All ok” to imply I had waived my complaint. I then had to produce the full email before they admitted my response merely confirmed the booking details and did not waive my complaint. Presenting it without context was seriously concerning.

Its own 4 June correspondence confirmed my complaint remained active. It later acknowledged “All ok” related to the later booking.

Most concerning is that Flightcatchers appears to address each piece of evidence only after I produce it. First the one-hour assurance was denied; after I supplied the recording, its meaning was reinterpreted. Then my “All ok” reply was used without context.

THE FINANCIAL CONSEQUENCE

I eventually paid £2,938.10 because my family still needed to travel. This was necessity, not acceptance that the issue was resolved.

I continued pursuing my complaint after the later booking. I paused escalation while travelling only because I feared an active dispute might complicate my family’s paid travel. Their 4 June correspondence confirms the complaint remained active. This was caution, not acceptance.

My £372.10 claim is only the difference between the promised £2,566 fare and the £2,938.10 paid, not the £2,495 alternative.

I understand airfares can change. That is not my complaint. A one-hour hold was promised; I followed the adviser’s process; no warning arrived; Flightcatchers denied the promise; and its explanation changed only after I produced my recording.

I gave Flightcatchers six to seven years of loyalty and paid more because I trusted them. Rather than acknowledge what went wrong or offer reasonable goodwill, they refused responsibility for their adviser’s words and the financial consequence.

The £372.10 loss is frustrating.

The destruction of six to seven years of trust is far worse.

One star is far too generous.

My advice to consumers: keep every email, screenshot and recording. With Flightcatchers, that evidence may be the only reason you can prove what was actually said.

my visa card Nationwide it doe,s not have a start date
so I cannot pay for my flight my card has only EXP END

Very bad experience

This company registered as a thieves to Steal people money.
I have made a booking with them but Iran/USA conflict airline has suspended fight operations for two months found it after contacting directly with airline but flightcatchers keep telling me that you're flying as normal to your booking until last moment of my flight.
Just 48hrs before I been informed that i can't fly (jokes).
Airline told me you will get full refund from your booking agent because flight operation has been suspended but I been told by flightcatchers that I have to send flighr cancellation request for refund and also I have to pay £29 for each ticket even for new booking still have to pay £29.
I don't want to cancel my ticket and I want fly on my booking day but they don't have any answer for this, although they want to Steal the money.
Don't get struck with these thieves like me for thr cheap flights.
I should give them negative ratings for this act but no option and still have to give them 1 star for stealing my money.

I didn't travel at all but lost my funds mean travel agency making money on both end.

Unfortunately, my experience with Flight Catchers was very disappointing. Following the cancellation of our Emirates flights, we were due a refund, but Flight Catchers failed to release the refunded amount from Emirates to us. All communication was difficult and they stopped responding to all correspondence eventually.

Despite the refund being due, the money was not passed on, leaving us out of pocket and having to involve our credit card provider to pursue the matter ourselves.

Given the circumstances, this was already an extremely stressful situation, and I expected Flight Catchers to handle the refund process properly and ensure the money was returned to us. Instead, we had to take matters into our own hands.

Overall, I would not use Flight Catchers again and would advise others to be cautious when relying on them to process refunds. Thankfully we got the money back through the credit card investigation.

They are extremely unhelpful they barely speak English and kind of scammer they have worst customer service support I did contacted your customer services

Useless customer service staff who barely speak English. I called to add special assistance to a booking and to request a suitable seat allocation due to my disability. They refused to add special assistance saying that I had to contact the airline direct, even though airlines will not speak to customers directly who have booked through a travel agency. I also asked them to message the airline requesting a particular seat which suits my disability. I was told I would have to pay for this but when I told the agent he was wrong he dismissed this and insisted I must pay. As a flight booking agency the staff should know that Section 5 of the Civil Aviation Authority Code mandates that suitable seats should be allocated free of any charges when requested for accessibility reasons. All in all it has been a very poor experience and I would never use Flightcatchers again.

UPDATE:
Their response only goes to prove that they have a stance based in ignorance of the CAA regulations.

My flight was cancelled and the airline refunded to Flightcatchers, but Flightcatchers keeps my refund and never releases back to me. Scammer website, don't touch.

I have had good experiences booking with Flightcatchers because the prices are lower and the after sales is improving.
I was called after buying a discounted ticket and sold an extra 15KG each way for £74.
I woud rate the company as being one of the good guys in a competitive market.

Some of the staff members are quite rude and unprofessional, especially in situations when things are not going smoothly. Bought tickets with them a few times but will not be doing so in the future.

Very bad experience at the airport wrong flight number and airline on the ticket staff is unhelpful I would not travel with this company again

Do not under any circumstances use this company.

If all youre doing is booking, it seems like theyre fine - although for several airlines it seems you can't check in online if you book through flightcatchers, so can't get free seat allocation early, and so will need to pay to have any chance of sitting together.

However, if anything goes wrong, they are a complete disaster. We got back (belatedly) from a trip in March, and are *still* waiting for a refund. Flightcatchers/Polani respond quickly but completely pointlessly, are obstructive, at times incredibly rude, and keep repeating the same nonsense but refusing to evidence it in any way despite the ability (and following a subject access request under the GDPR) a legal obligation to do so. The airline issued the refund voucher months ago, and tell us they respond to refunds via the vouchers within 4 weeks - but flightcatchers, 4 *months* later claim to be getting no response.

Also - worth noting - they are not part of any professional trade bodies (like ABTA) - so there is nobody to escalate to, and that probably also tells you all you need to know about their business model.

Overall, I think we saved £50 booking through flightcatchers - they have currently been in the way, possibly actively holding, almost £1000 of our money for going on half a year. Save yourself time, hassle, money and anger - book direct with the airline.

Update in response to reply: people should not be comforted by Flightcatcher's response, which is disingenuous at best. Firstly, there are plenty of reviews here highlighting the same problem of vastly delayed refunds. Secondly, the airline has confirmed to me in writing its refund processes, while slowed by the chaos of the war in Iran, are still being processed in a 3 week window (it has been 4 months since Flightcatchers have apparently been processing this). Their claim to process data requests in line with the law is simply false - I made a subject access request on July 3rd, and the window for response is 1 calendar month. I have followed up twice since (10th August and today) and have had no acknowledgement or reply to the requests, despite replys to the emails that contained them. I have of course made a formal complaint to the ICO.

Stay away from them - your travel will end up far more expensive, far more stressful and taking endless time to try and remedy their obstructiveness.

I have finally received my refund from Polani Travel / Flightcatchers, but the experience of getting my own money back has been completely unacceptable.

What should have been a straightforward refund turned into weeks of chasing, repeated emails, document requests, verification checks and delays. I was asked for bank statements, evidence of the original payment, refund forms and then further corrections and resubmissions.

I understand that security checks are necessary, particularly when a refund cannot be returned to the original card. What I don't accept is a process where requirements seem to arrive one at a time, resulting in yet another delay every time you think the issue has finally been resolved.

There was never any dispute that I was owed the refund. Yet I had to spend a ridiculous amount of time chasing them simply to get my own money returned.

What is even more concerning is that, looking through other reviews, I can see customers describing similar experiences of waiting and chasing for refunds. Based on my own experience, that is extremely worrying.

Yes, I eventually received my money, but that doesn't make the way this was handled acceptable.

My advice would be to stay away from this company. I certainly won't be booking with Polani Travel / Flightcatchers again. Saving a little money on a booking simply isn't worth the stress and effort if something goes wrong and you need your money back.

I continue to use Flight Catchers and have always found them to be reliable and professional. They consistently provide me with great prices, and whenever I’ve had any issues or needed assistance, the team has always been happy to help.

They’re also very easy to contact and quick to respond, which makes the whole booking experience much easier. I would definitely recommend Flight Catchers and will continue to use them for my future travel.