I meant to order silver and realized my order was set to the default gold after I placed the order. Hoping they could catch it and make the change, I emailed customer service with my request. They wer... Ver más
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Consulta las opiniones de los clientes
I just received 3 Elova necklaces which I purchased from an Ad. One necklace I purchased for myself, which I am complimented on constantly, and the other two were purchased as Gifts. The picture in th... Ver más
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Elova has shown itself to be a reputable seller. The pieces that I have purchased arrived quickly and well-made. I am a December – turquoise person, so I love the pieces that you are selling. I espec... Ver más
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Very disappointed in the pearl Earrings very small look like they are made for a child. Pearls are my favorite. The necklace looks beautiful on the Internet so did the earrings. Will not order the n... Ver más
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Información sobre la empresa
Escrito por la empresa
We offer stylish and high-quality jewelry designed to complement every look. Our collection includes timeless and modern pieces, perfect for both everyday wear and special occasions. Each item is crafted with care to ensure beauty, comfort, and lasting quality. Our goal is to help you express your unique style with jewelry that feels personal and meaningful.
Información de contacto
Estados Unidos
- support@elovajewelry.com
- elovajewelry.com
3,7
Medio
163 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 59% de las opiniones negativas
Suele responder en menos de 1 semana
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Order no 1059102
Order no 1059102. I have emailed three times to say I want to return the necklace as it doesn’t sit straight. Nothing. Unless this is resolved I will be taking it further.
18 de agosto de 2026
Opinión espontánea
I love the necklace but sadly the gold…
I love the necklace but sadly the gold clasp is starting to tarnish after wearing it for less than a week. The quality is not good.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Jimmy,
We're sorry to hear it started to tarnish! The good news is you're covered under our lifetime guarantee. We've sent you an email so we can get this sorted out for you right away. 🤍
With love,
Team ELOVA
I have not received my necklace that I…
I have not received my necklace that I ordered on Aug 15th. So you receive a zero.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Rhonda,
We're sorry the item hasn't reached you yet. We still want to help make this right, so we've sent a message to your email address with an update on the status of your order and a resolution we're happy to offer.
Feel free to respond directly there. Again, we're sorry for the trouble, and we look forward to hearing from you. 🤍
With love,
Team ELOVA
Very bad customer service and support
Very bad customer service and support, have told you on many occasions I want to return part of my order, with no reply , and a false address as the return would NOT recommend
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Sylvia,
We're truly sorry you felt your return wasn't being taken care of, that's definitely not what we want for any of our customers. As a matter of fact, we did reply to your emails on various occasions, but for some reason our emails may have crossed paths or landed in your spam or trash folder. You may want to check those, or scroll further down your original emails, as our replies should be showing beneath them.
Nevertheless, we sent a new message to your email address and followed up on your previous emails to ensure that we can assist you with your return.
Again, we apologize for this. 🤍
With love,
Team ELOVA
Respuesta de Elova Jewelry
Hi Carol,
We're truly sorry the necklace fell short of your expectations! We definitely don't want to leave that disappointment behind, so we've sent a direct message to your email with a full guide on how we can help.
We look forward to hearing back from you, and again, we're sorry for the trouble. 🤍
With love,
Team ELOVA
Necklace was not as expected and the…
Necklace was not as expected and the closure was very cheap looking.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Rita,
We're sorry the necklace and clasp weren't quite what you expected. Despite the disappointment, we're more than happy to make this right for you, so we've sent a direct message to your email for some solutions we can offer.
We look forward to hearing back from you! 🤍
With love,
Team ELOVA
I just received 3 Elova necklaces which…
I just received 3 Elova necklaces which I purchased from an Ad. One necklace I purchased for myself, which I am complimented on constantly, and the other two were purchased as Gifts. The picture in the Ad was so lovely - and I was SO Relieved that ALL 3 necklaces I received looked EXACTLY like the necklace in the Ad❣️I have just ordered a similar necklace in Pink!
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Caroline,
Thank you so much for sharing all of this, it truly means the world to us! We're so relieved right along with you that all three turned out exactly as pictured, and what a joy to hear you're already getting compliments. We can't wait for the pink one to arrive too! 🤍
With love,
Team ELOVA
December - turquoise ‘baby’ loved your items
Elova has shown itself to be a reputable seller. The pieces that I have purchased arrived quickly and well-made. I am a December – turquoise person, so I love the pieces that you are selling. I especially appreciate that the beaded rings are a size that can fit any finger..
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Trudy,
Thank you so much for these kind words! So glad the pieces arrived quickly and that the turquoise tones are perfect for a fellow December baby. Love that the adjustable rings have been such a hit too! 💛
With love,
Team ELOVA
I thought it was smaller than the…
I thought it was smaller than the picture portrayed
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Prudence,
We're sorry the item wasn't quite what you were hoping for based on the picture, we definitely don't want you to feel that way. We're eager to help with your concern, so we've sent a direct message to your email.
We look forward to hearing back from you, and again, we're sorry for the disappointment. 🤍
With love,
Team ELOVA
Respuesta de Elova Jewelry
Hi Sandra,
Thank you so much! So glad the quality and quick delivery hit the mark. 🤍
With love,
Team ELOVA
The delivery was so quick
The delivery was so quick and the products were exactly as pictured and described. The quality is very good. I am very happy with purchase. Will purchase again from your site.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Eileen,
That's wonderful to hear, thank you so much! So glad everything arrived quickly and matched exactly what you expected, and that the quality lived up to your expectations too. We can't wait to have you back! 💛
With love,
Team ELOVA
Very disappointed in the pearl
Very disappointed in the pearl
Earrings very small look like they are made for a child. Pearls are my favorite. The necklace looks beautiful on the Internet so did the earrings. Will not order the necklace do not want to be disappointed and waste more money.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Elaine,
We're truly sorry to hear the earrings weren't quite what you were hoping for. We completely respect your decision not to move forward with the necklace, but we'd still love to make things right where we can. We've sent a message to your email with some options we can offer, feel free to reply there directly.
Again, we're sorry for the disappointment. 🤍
With love,
Team ELOVA
Respuesta de Elova Jewelry
Hi Ainslie,
Thank you so much! So glad it arrived quickly and that you're happy with it. 🤍
With love,
Team ELOVA
Just what my wife wanted!
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Warren,
That's wonderful to hear, thank you so much! So glad it made your wife happy, and we hope we can offer her something she'll love even more down the road. 💛
With love,
Team ELOVA
Great quality!
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Dee,
Thank you so much! So glad the quality lived up to expectations, we'd love to see you back again soon. 🤍
With love,
Team ELOVA
Respuesta de Elova Jewelry
Hi Janice,
We're sorry the item doesn't quite fit your liking, this is definitely not the experience we want for you. We're eager to help with your concern, so we've sent a message to your email with some resolution options.
You're welcome to reply there directly! 🤍
With love,
Team ELOVA
Happy wife happy life
Again happy wife happy life seems to be a really good maid product
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Bruce,
Ha, we love that! So glad it's making for one happy wife, that's exactly what we like to hear. Hopefully we can make you both even happier with some matching jewelry soon! 🤍
With love,
Team ELOVA
Not a good company
I'm trying to return the necklace but Elova refuses to respond to my request
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Linda,
We're truly sorry if you felt left behind with your request, but we assure you we did respond to all the emails you sent us. It's entirely possible our replies crossed paths or landed in your spam or trash folder. Please do check there, as well as the original thread, since our responses should be showing up alongside your messages.
Again, we're truly sorry for the frustration, and we hope it's not too late for us to help make this right for you. 💛
With love,
Team ELOVA
The gold bar will not stay straight
The gold bar will not stay straight. Moves sideways. Nothing like the picture. How do I return for a refund?
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Jane,
We're sorry to hear this disappointed you, that's not the kind of experience we want for any of our customers. We're not going to leave you hanging with your return, so we've sent a direct message to your email with the next steps.
You're welcome to reply there directly, and again, we're sorry for the disappointment. 🤍
With love,
Team ELOVA
Beautiful necklace
Beautiful necklace, purchased matching earrings. Great quality, easy ordering.
18 de agosto de 2026
Respuesta de Elova Jewelry
Hi Mary Ann,
That's wonderful to hear, thank you so much! So glad the necklace and earrings turned out to be the perfect match, and that ordering was a breeze. Feel free to browse more of our other designs too! 🤍
With love,
Team ELOVA
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