Poor customer service
I arranged for 2 cars for our party of 7 for pickup in Atlanta. There were 4 seniors with 2 of them in wheelchairs. The first car arrived 20 minutes early. The second had a flat and was told the replacement will arrive in 30 minutes. The first car gave us the pickup location of LN2. All 7 of us made our way to LN2. The 3 of our party left and the 4-seniors waited for the 2nd car. Received a call from that driver stating he’s at LS2 and that we need to go to him. Tried explaining where we’re and advised that we could not go to him. That driver refused to pick us up at LN2 location. He kept telling me that he was not allowed to be at our location, while the first car made it the with no problem. I observed other car services at LN2 to pick up with no problems. Over an hour later and multiple phone calls with the service desk, the driver went to a parking garage, one level up and across 6 lanes of a service road. Refused to get any closer. A Good Samaritan assisted everyone across the parking garage. Was on the phone with the owner and all he said was sorry for the inconvenience and offered a $30 coupon. We missed our granddaughter’s rehearsal dinner which we are unable to get that experience back.
Customer service was a big fat zero. Disregard the safety of the customer. Poor business management. Will not use this service again. Requested a refund on the second car. Was told that this will be investigated and will call me directly to resolve this issue. Never received a call.