Equipment stops working if you stop paying for the monitoring
Had system for a few years, sensors are always malfunctioning, going in and out of 'communication' with your security system. I would get daily notifications from the app saying this sensor or that sensor has lost contact, etc.
Then if you ever stop paying for the monitoring, you lose all access to the app, and the equipment stops functioning as promised. They said you can keep monitoring on your own, except it doesn't work. Customer service said there's nothing they can do for anyone who doesn't pay for the monitoring service, despite advertising that the equipment will keep working and you own it when you buy it, etc. Then the customer service agent, cancelled our chat.
Paid extra for a 'smart door lock' with a keypad and whatnot, and now i can't even use it.
20 de septiembre de 2022
Opinión espontánea