Hi Philip, thank you for the update. We're glad you can now sign in and make payments, but we're sorry to hear the identity verification process still isn't working properly.

We understand how frustrating it must be when the issue is on the app's side and you're being told to simply try again. You deserve a proper resolution.

Here are a few things that may help with the identity verification:

• Make sure the Klarna app is updated to the latest version
• Ensure you're in a well lit area when scanning your ID
• Try restarting the app or using a different device
• Check that camera permissions are fully enabled for Klarna in your phone settings

If the issue persists, please reach out via the Klarna app by going to the menu, selecting "Get help," and then "Chat with us," and request that your case is escalated. You can also reach us through our support page here: https://www.klarna.com/international/customer-service/

We appreciate your patience and want to get this resolved for you.

Klarna Team