Our experience with Base Romania has been extremely disappointing.

We actually tried working with Base Romania several years ago, but we stopped the collaboration due to poor support and organizational issues. Recently, we decided to give them another chance, hoping things had improved. Unfortunately, the situation seems even worse today.

Tasks are delayed for months, phone calls often go unanswered, emails are ignored or receive very late responses, and there appears to be a complete lack of coordination within the team. In many cases, one person does not know what another person is doing, making even simple requests unnecessarily complicated and time-consuming.

What is most frustrating is that the platform itself has significant potential. However, the quality of customer service and technical support is far below what any business should expect from a professional software provider.

We are not the only ones facing these issues. We personally know several other companies that have ended their collaboration with Base Romania for similar reasons.

The main problem is not the product—it is the lack of organization, accountability, communication, and professionalism. Overall, our experience has been one of maximum unreliability and frustration.

★☆☆☆☆