Cannot find my information, just another excuse. I received a notice dated 9/12/2025 from Carrie P. Customer experience "excessive off line issues." I followed the instructions several times, the issue gotten worse. I have had enough of Whisker.com mealy mouth, pious verbal "we have no intention of addressing or correcting this problem!" It is the same verbal/lying crap every single time I contact whisker support. Whiskas really needs to look up the definition of "support" it is not this pious bull crap "we cannot find your information, try this that or the other." Future customers be very careful before you purchase from this company. Once it is paid for, you are on your own. Customer support is euphemism it is really "we have your money our product is crap and you are out of luck." Their AI sends you a notice that is a waste of paper and ink. I have contacted Whisker so many times your phone smokes due to my anger when I call. The only thing that is acceptable to me is FIX IT. Take all your excuses, phony verbal I call, get feed back implying the issue will be addressed. Lies, lies, lies and more lies. I have had my internet checked sent yall everything you asked. Still nothing.