Liven Anmeldelser 

Besvarelse fra Liven

25. aug. 2026

Hello,

We’re sorry that the situation with your subscriptions and multiple charges caused confusion and left you disappointed with your experience. We understand how concerning it can be to see several payments when you believed you were purchasing a single subscription.

We’ve reached out to you directly with an update regarding your payment and subscription status, as well as additional clarification about what happened. We hope the solution we’ve provided helps address your concerns.

Please check our message when you have a chance, and if anything remains unclear, we’ll be happy to assist further.

Besvarelse fra Liven

3. nov. 2025

Hi Signe 💚

Thank you for sharing your experience with us. We completely understand your concern and truly want to make things right for you. We’ve already processed a refund for your renewal payment, and a confirmation email has been sent to your inbox, so please take a moment to check it.

We also want to gently clarify that Liven is a fully legal and transparent company. Please know that we can only process payments with your consent. Your subscription remained active, which is why it renewed automatically. We strive to make all terms, prices, and renewal dates clear during the sign-up process, and we always send a confirmation email right after activation with these details for your convenience. Also, you can manage or cancel your plan anytime in the Membership section of our app. 

We truly hope this refund helps restore your trust and reassures you of our honesty and fairness. If you’d like to share any other details or questions, please write to support@theliven.com and we’ll gladly take care of everything for you.

With warmth and care,
Your Liven Team

Besvarelse fra Liven

28. sep. 2025

Hello, Johanne!

I'm really sorry this turned into a frustrating experience for you. Just to clarify, we’re a fully legitimate company, and the charge happened because your subscription was still active when the auto-renewal took place. Auto-renewal is part of our model, and everything about pricing, dates, and renewal terms is shown at checkout before you confirm a plan. You can also manage or cancel your subscription anytime in the Membership section of the app.

We completely understand how upsetting this must have felt, and we wish you had reached out to us sooner so we could have helped right away. All amounts and currencies are always displayed during purchase, and we’re sorry if that detail wasn’t easy to notice.

To make things right, we’ve already processed a refund, canceled your subscription, and sent a confirmation email to you 💚

With care,
Your Liven Team 🙌

Besvarelse fra Liven

23. sep. 2025

Dear Lasse!

I’m really glad you had such a positive experience with our support team. 💕 It’s wonderful to hear that they were understanding and helpful, and I hope their support made your experience with our app smoother and more reassuring. 🤗

With heartfelt thanks,
The Liven Team

Besvarelse fra Liven

15. aug. 2025

Hey Simon, 

Thanks for sharing this! We’re glad to hear that you’ve started noticing positive changes from the very first day :) Hope this awareness continues to grow and bring even more insight and clarity as you move forward on your journey! 💖

Yours kindly,
The Liven Team

Besvarelse fra Liven

3. jun. 2025

Dear Ting,

Thank you for taking the time to share your candid feedback. We are genuinely sorry to hear that our advertising has left you with such a negative impression. At Liven, we take ethical considerations very seriously, and it is never our intention to mislead or cause frustration through our messaging.

We understand how important it is for our communication — including ads — to be clear, respectful, and authentic. Your comment about the ads feeling like AI-generated is important for us to hear, as it highlights where we may be falling short in truly connecting with our community in a meaningful way.

Please know that behind our app and content, there is a dedicated team of mental health professionals, licensed experts, and compassionate individuals committed to supporting people’s emotional well-being. We strive for transparency, empathy, and real value in all aspects of what we offer, including how we present ourselves publicly.

We are continuously working to improve not only Liven app but also how we communicate its benefits and values. Your feedback helps us recognize that we must do better in ensuring our marketing reflects the ethical foundation we stand on.

If you have any further thoughts or specific suggestions on how we might improve, or if you would like to discuss your concerns more directly, please feel free to reach out to us at support@theliven.com. We deeply appreciate the opportunity to listen and grow from your perspective.

With heartfelt thanks,
The Liven Team