Perplexity Anmeldelser 

Absolute Enttäuschung. Super verwirrte KI trotz Auswahl der verschiedensten Modelle. Da bleib ich lieber bei einem, Bezahl da monatlich und kann mich halbwegs auf die Antworten verlassen. Auch wenn man ein Model auswählt was man auch Standalone hat kommen bei Perplexity in 8 von 10 Fällen wirklich unbrauchbarer Text raus. Keine Ahnung wie man das so schlecht umsetzen kann. Nur Restriktionen. Wie gut ich nur einen Monat bezahlt habe. Aber trotzdem Schade uns Geld. Finger weg. Dann lieber GPT, Gemini oder Grok bzw. Claude einzeln.

You can buy a Perplexity Pro subscription for $20/month. With that you get a one-time gift of 4000 'credits' that you could use for advanced searches. You can set your credit card up for automatic payment and then it is cheaper per month. After 15 days of using it in the 'computer' mode [the only option] I received an email that I had less than 1000 credits left and if I wanted to set up automatic payments when the ‘credit’ dropped below 500. I was puzzled. What was going on, what did I pay $20 per month for? I had not used any advanced features. I asked this question twice to the AI.
Here is one of the answers, literally copied “Your $20/month Pro plan gets you a lot that does not touch credits at all: Unlimited Pro searches on the regular Perplexity answer engine — normal searches and Pro Searches do not cost credits. So if you only used regular Perplexity search and Pro Search, your $20 would give you unlimited use and you'd never spend a single credit. The credits only started draining because you were using Computer."
This is blatant nonsense. There is no other option besides “Computer” to do a search. When I asked what a credit costs it turns out to be $1 per 100. In other words, this service, if you would be a light user like myself, would cost you $20 + 8000 credits = about $100 per month and if you give the ok to automatically charge your card you could be spending a lot of money without being aware of it.

If less than 1 star was an option I would have chosen. I canceled my subscription in May 2026 and they still charged me when I reached them only by email the automated team said team will reach out 48 hours to peocesa refuns no one reached out than they charges june and July subscription as well when I reached their support email they are not able to trace charges to my account and same usual reply team will reach out 48 hours and now its 5 days and sent them again email and same reply 48 hours

Why can't they just have a phone to call and speak pathetic

I paid for an annual Pro subscription upfront and needed the Max account for 1 month. After I canceled the Max account, Perplexity would not give me my Pro account access back. They kept telling me that they are busy. That's absolutely unfair. I've already paid for the subscription. They should hire more people if they aren't able to keep up with basic admin. Worst AI subscription I've ever paid for.

Pożera kredyty jak krokodyl antylopy. Niekupować !!!!!!!!!!!!!!!!

I have a perplexity subscription/cancellation issue that requires a human touch. Been chasing them for weeks now.

Their support is absolutely shite. It's bot based and when asked for human support they give you the run around and finally state that they "are currently experiencing a very high volume of support tickets. As a result, our response times may be considerably longer than usual. We appreciate your patience as our team works through each request and will follow up once we've had an opportunity to review your ticket. Thank you for your understanding." And they never do follow up.
It's a real shame because I actually really like their product in general.

The company set up their System to gouge the amount of credits you get To make you pay for more. it just a slimy money grab. the ai sucks too....

Sheer garbage. Pure waste of time and money. The name of Perplexity AI's CEO is Aravind Srinivas. What else could be expected?

Toujours sans nouvelle du service client

Nous sommes le 19/07
Un mail a été envoyé le 16/06

C’est inadmissible

TERRIBLE - I pay $200 a month and use multiple Ai and this is the worse by far. NOT EVEN CLOSE. I only keep now to get transcripts live which they outsource from Quartr (Quartr overpriced with little extra value). There Ai is very bad. I actually take their results plug into other Ai to see how wrong they are with stale/non thinking/gerneric/ instructions ignored answers. Will drop once I can replace live transcripts elsewhere at a similar or slightly even more cost

Finger weg von dieser KI! Mich haben sie nach einem Monat aus meinem Jahresabo rausgeworfen! Begründung: Nicht mit den Nutzungsbedingungen vereinbare Nutzung (oder ähnlich). Der Clou an der Sache: Ich habe mich zu keiner Zeit irgendwie unangemessen verhalten. Perplexity (bzw. der Bot Sam, zu etwas anderem bekommt man keinen Kontakt) verweigert nähere Auskunft darüber, obwohl das EU Recht Perplexity dazu verpflichtet! Wenn ihr also eine KI zuverlässig nutzen wollt, Finger weg! Ihr könnt schon morgen, wie ich, letztlich grundlos und ersatzlos, aus eurem Abo rausgeworfen werden. – Auch ja, irgendeine Art von Erstattung kann man auch vergessen, somit vergesse ich diese unzumutbare KI!!!

I have never experienced such atrocious, predatory behaviour from a software company in my life. I was in the middle of a critical, time-sensitive market research program when Perplexity suddenly cut off my ability to add tokens or extend my usage. When I desperately reached out to buy more capacity to finish my project, I was met with zero human help—just their useless AI chatbot "Sam" running me in circles. The only "solution" their broken system offered was a flat-out shakedown: they blocked me from buying standard tokens and told me the only way to get the usage I needed was to force-upgrade to their $200-a-month "Max" subscription plan.It felt like pure blackmail. They held my active project hostage, knowing I was in a critical window, to squeeze a 10x price increase out of me. To make matters worse, their customer service is an absolute ghost town. There is no way to reach a human, no accountability, and zero care for the professionals who rely on their platform for real work. If you are running a real business or doing professional research where deadlines matter, DO NOT rely on Perplexity. They will happily rug-pull your limits and extort you for hundreds of dollars when you are at your most vulnerable. Absolutely disgraceful.

Plexplexity is significantly overpriced for the value it delivers. Routine project edits can consume 3,000+ credits while still producing inaccurate, fabricated, or misleading content that requires extensive manual correction. Rather than following explicit user instructions, the platform frequently invents information, makes unsupported assumptions, and generates irrelevant or nonsensical output, resulting in unnecessary credit depletion and reduced productivity.

The credit model incentivizes repeated regeneration to correct errors, making even simple tasks inefficient and costly. Equally concerning, customer support appears to be limited to an AI chatbot loop, with no effective path to meaningful human assistance or resolution. This leaves users unable to address technical issues, billing concerns, or platform failures.

For professional IT, engineering, and technical documentation workflows, where accuracy, instruction compliance, and accountability are critical, Plexplexity demonstrates poor reliability, poor cost efficiency, and an unacceptable return on investment.

I have been a loyal Perplexity user, but the service has severely deteriorated over time. Despite paying $20 a month for a premium subscription, I am constantly running out of tokens and limits. It is incredibly frustrating to pay a monthly fee only to be bombarded with prompts asking me to upgrade to an even higher tier just to finish my work.
I recently tried Google Gemini, and it is a much better experience for the exact same price. Gemini gives me the performance I need without putting constant pressure on me to spend more money. Perplexity just doesn't feel worth the subscription anymore.

The ai is going very non-smart (too many words I want to say), glitches the whole time, does not have access to other chats under the same profile, is not able to read nor access to Perplexity links even though the privacy is "shareable" and is set to be seen by anyone, keep assuming,... Etc

J'ai pris un abonnement pro d'un an, à la suite d'une offre commerciale, pour essayer. J'étais mitigé au début, puis je m'y suis fait par la suite, ça me servait majoritairement de moteur de recherches un peu dopé à l'IA. Mais depuis quelques... mois ? c'est presque devenu une source de colère récurrente : il répond à côté de la plaque, les sources sont hasardeuses et surtout extrêmement incomplètes. Je viens de lire quelques avis qui abondent en mon sens : il déforme le sens des demandes, répond à côté et parfois même (je sais, il est supposé s'adapter à l'interlocuteur) de façon presque déplacée. Beaucoup moins efficace que certaines IA gratuites, je déconseille FORTEMENT.

Esperienza pessima. Da oltre un mese attendo lo switch del mio account: continuo a pagare un servizio di cui non posso usufruire e, nonostante ripetuti solleciti, non ho ricevuto alcun riscontro né tantomeno una soluzione. Un supporto clienti completamente inefficace e una gestione della situazione inaccettabile. Non lo consiglio.

Nothing but issues. Unable to most basic things that a free public access AI is easily capable of. Don’t waste your money. Pick your favorite model and just stick with that. If I could give less than 1 star, I would.

I would get it at a zero if I could… It’s way too expensive. it wants to charge you to do extra things in addition to the annual pro account that I have.to make matters worse there’s no option for a refund even though I try to get it same day it is worth zero dollars. Gemini is way better and even Claude’s free service is better than Perplexity.

When it comes to perplexity, I find the search results fairly accurate. And helping me to correct grammar and tone in documents. I will be transparent I received this as a one year subscription gift from Bell Canada. I am now in a position to decide whether or not I want to pay the $250 for a one year subscription.

I've reached out to support twice to request information and have not received a response either time. Despite the iterations that pro-support was actually very timely.

My other challenge is accidentally using computer credits when I don't mean to. The app both desktop and mobile make it somewhat difficult to understand what model you're using in intuitively. Thus you may use credits for computer tasks that you do not intend to.

Thus, I am torn about whether or not this is a good use of my money or not. But when it comes to the actual service itself, I think it is pretty reasonable hence the three stars.