Charles Tyrwhitt Anmeldelser 

Besvarelse fra Charles Tyrwhitt

14. jan. 2026

Thank you for your feedback regarding your recent shirt purchase.

We aim to make our returns policy as clear as possible on our website, and your concerns have been passed along to our web team so we can review this and ensure all the relevant information is easily accessible. We're sorry for any disappointment caused by the absence of a freepost return option from your location.

We have sent you a follow-up email with further information and guidance on sizing, which we hope you’ll find helpful.

We truly hope you’ll shop with us again, find the perfect fit, and allow us the opportunity to restore your confidence in our service.

Besvarelse fra Charles Tyrwhitt

4. jan. 2024

Hi Jens and thank you for your feedback here. Of course, it's a shame to see you need to return your recent order to us.

I'm afraid that, as you have been advised by a couple of our colleagues now through live chat and email, returning items from Denmark is not free and those costs will need to be covered by the customer.

The exact cost will depend on the country and the service used. Choosing a 'basic international service' through your local Post Office will likely be the cheapest option - just be sure to obtain a receipt as proof of postage.

Best regards
CT Team

Besvarelse fra Charles Tyrwhitt

26. feb. 2022

Dear Mr La Cour

I am sorry you feel we sent you the wrong item. As we have explained to you, the photographs on the confirmation email, showing the buttons on the cuff are for reference only, but you ordered the double cuff, which is the cuff to use for cufflinks. Had we have made the error, of course we would have covered the shipping costs, but this was not the case. Again I apologise for the disappointment.

Besvarelse fra Charles Tyrwhitt

24. apr. 2019

Hello Mr Damsgaard-Hansen,

Thank you for sharing your feedback regarding your recent order.

I am pleased that you found the ordering experience efficient and received your order within a timely manner. At Charles Tyrwhitt, we understand that getting the correct fit and size of a shirt is very important so it is very disappointing to learn that the slim fit was not the most suited to you. We do offer four different types of fits to ensure that you have choice to find a comfortable shirt. Based on your comments, I would recommend our extra slim fit as an alternative to try, should you wish to return for an exchange. I will, of course, be sharing your comments with our buying team for review in reference to the fitting of our slim fit. This will allow for us to continually improve the products that we offer. Please do follow the return instructions within your parcel or contact our 24/7 customer service team for further guidance.

Kind Regards
CT Team

Besvarelse fra Charles Tyrwhitt

16. apr. 2018

Hi Bent Ransborg

Thank you ever so much for your feedback and I'm thrilled to see you love our shirts!

Our 'seasonal' shirts are made to the same high standards and from the same 100% cotton as our standard shirts, so there shouldn't be any difference between them. Cotton shirts will occasionally shrink over time, however, as cotton is a natural fibre and is affected by various factors - most commonly heat. Do be sure to wash them as cold as possible (30-40 degrees C) and you should be fine!

Remember we do have a no quibble guarantee on our shirts, so if you run into a problem don't hesitate to reach out to us at info@ctshirts.com.

"Mange gange tak for din tilbagemelding, og jeg er begejstret for at se dig elsker vores skjorter!

Vores sæsonbestemte skjorter er lavet i samme høje standarder og i samme 100% bomuld som vores standard skjorter, så der bør ikke være nogen forskel på dem. Bomuldskjorter vil undertiden krympe over tid, men som bomuld er en naturlig fiber og påvirkes af forskellige faktorer - oftest varme. Sørg for at vaske dem så koldt som muligt (30-40 grader C), og det skal være fint!

Husk, at vi har ingen garanti for vores skjorter, så hvis du løber ind i en prob."

Regards/Hilsen
Customer Services