CARWIZ Anmeldelser 

If we could would rate -5.
Cheeters. Stay away from them.
Claiming for existing scrutches

Comme tout le monde, a fuir ! !
Des voleurs à la carte de crédit !

Awful experience.
I rented a car from Carwiz at Warsaw Modlin Airport at the beginning of August 2026, booking through Ryanair Car Hire.

I drove directly from Modlin to Warsaw, where the car was kept in a private garage.

When I collected the car, the staff repeatedly tried to convince me to purchase their maximum insurance coverage. I explained that the car would be kept in a garage and declined, but they continued to insist.

I was then asked to pay an additional €15 cleaning fee. I was told that otherwise I would have to return the car washed and clean the interior myself. I have rented cars many times and had never encountered such a requirement before, but I paid the fee.

I returned the car in exactly the same condition in which I received it.

However, about a week later, I received a very large charge for alleged damage to one of the wheel rims.

The type of damage they are claiming appears to be the kind of damage that can occur when a wheel is scraped against a kerb while parking. The problem is that during my rental I simply did not park the car on the street. I drove it from Modlin to Warsaw and kept it in a garage. I know exactly how and where the car was used, and I am certain that I did not cause this damage.

I am currently formally disputing the charge and have requested evidence supporting their claim.

I would also be interested to know whether other Carwiz customers experienced similar claims for alleged wheel-rim damage following rentals in August 2026, at Modlin Airport.

Based on my experience so far, I find the handling of this case extremely concerning. I will update this review once the dispute has been resolved.

Carwiz naples airport are total charlatans and scammed!
Lucky im 6foot2 and not easy to manipulate!
I ordered online and purchased full comprehensive insurance, the guy at the counter said I had to purchase their insurance as the one id purchased they wouldn't expect! So this is when their scam started. They refused at first to let me take the car until I purchased their insurance at €160.
I explained that you can't insure a car twice! And I started to call the police! This is when I showed them, they're not going to get anymore money out of me!
DON'T BE INTIMIDATED BY THEM! EVEN BETTER, DONT USE THEM!

Very intransparent staff. They wantet four signatures from me without showing me what I'm signing!!! The description of what I signed was not even in english or any other language I can understand.

VALUTAZIONE: 0 STELLE SU 5 - UN VERO E PROPRIO SPURGO DI DISONESTÀ. DA DENUNCIA PENALE!

Sepotessi dare zero stelle lo farei senza esitare. Carwiz non è un'azienda di autonoleggio, è un incubo organizzato da cui dovete stare tassativamente ALLA LARGA.
​Ecco come questa gente opera e come "ripulisce" i portafogli dei clienti:
​FALSA RAPPRESENTAZIONE E PERICOLO SU STRADA: Ho pagato e prenotato per un'auto da 6 PERSONE. Mi si presentano con una misera C3 Aircross! Risultato? Valigie e bagagli stipati IN BRACCIO ai passeggeri per tutto il tragitto. Zero sicurezza, zero rispetto per il cliente, disagio totale. Avete intascato i soldi per 6 posti reali e ci avete scaricato un'auto palesemente inidonea.
​INVENZIONE DI DANNI DA MAGO SILVAN: Parcheggio l'auto INTATTA. Durante il controllo "magicamente" si inventano un micro-graffio invisibile e inesistente, spuntato fuori dal nulla al solo scopo di estorcere altri soldi. Un trucco vecchio e squallido.
​FURTO SUL CARBURANTE A TRADIMENTO: Auto riconsegnata con il PIENO ZEPPO di gasolio. Controllo sul posto superato SENZA ALCUNA CONTESTAZIONE. Torno a casa in Italia e cosa scopro? Mi prosciugano il conto con 16€ per "benzina mancante" (su un'auto a gasolio, tra l'altro!) + 40€ di "penale servizio". QUESTA È PIRATERIA FINANZIARIA.
​RYANAIR, VERGOGNATEVI! È di una gravità inaudita che una multinazionale come Ryanair faccia da spalla e proponga questi personaggi ai propri passeggeri, rendendosi complice di simili trattamenti.
​Sto già muovendo legale, associazione consumatori e richiedendo il chargeback bancario per frode. Se leggete questa recensione: SCAPPATE, NON COLLABORATE CON QUESTI SOGGETTI!

Don’t believe the negative reviews! ⭐⭐⭐⭐⭐
We recently hired a car from Carwiz while on a family snowboarding holiday in Queenstown, and we honestly cannot rate them highly enough!
The car they provided was fantastic — amazing on fuel and handled the mountain roads and conditions going up and down the ski fields with ease. They also supplied us with snow chains, which we definitely needed, as we wouldn’t have been allowed up the mountain without them.
The whole process was so easy from start to finish. Picking up and dropping off the car was simple, and their complimentary shuttle to and from the airport was incredibly convenient.
We also really appreciated how relaxed and easy-going they were about the vehicle. As long as you look after the car and don’t completely trash it, they aren’t overly precious or looking for tiny little things to complain about.
Fantastic service, great vehicle and an all-round stress-free experience. We would absolutely hire from Carwiz again next time we’re in Queenstown. Highly recommend!

When we arrived at the office, they refused to give us the car because the name on the reservation was first name + last name, the same on the credit card, and the identification documents had first name + middle name + last name.
They would only give us the car if we buy a full coverage insurance with them. The insurance they proposed cost the same than the rental and several times the insurance we made when we reserve with Ryanair.

We refused to pay another insurance and for that they didn't gave us the car. We had to rent a car from another company.
People in the office was very rude and refuse to identify themselves.

If you search the internet, you will find hundreds of situations like this.

CARWIZ is neither honest nor reliable.

Be careful with this company - CarWiz Romania. Their way of doing business borders on fraud. They aggressively and blatantly push their own insurance (which will cost significantly more than the car rental itself). If you have third-party insurance, definitely be prepared for the consequences when returning the vehicle. They will look for defects using a "microscope"—and trust me, they will find them. You will be fined even for a 1 mm scratch, and they will discover "damage" in places you wouldn't even think to check at pickup.
The photos show 3 so-called defects found in such hard-to-spot areas that I certainly didn't look there when receiving the car. I am 100% convinced all of these were already present before my rental. Unfortunately, they will likely charge the next customer who rents this car without their insurance too. For these minor defects, I was fined €400—basically the exact price of their 5-day insurance...
When we started arguing about this, they even threatened to withhold the airport shuttle service (their location is outside the airport area).
Overall, a very bad experience. I have never encountered such blatant fraud. I strongly advise avoiding their tempting rental prices and choosing a slightly more expensive, but far more reliable rental company instead.

Fraud - Carwiz stole my full rental payment ($600) for a car out of London, UK. Upon arriving at CarWiz the attendant told me they couldn't rent me the car because my address had changed on my US driver's license and was not current (it was updated in the US system and valid). The rental was canceled and I was told I'd receive a refund. I easily rented from Hertz with the same license later that day. Carwiz has not issued a refund and I cannot get anyone with the company to respond to my requests. I rented with CarWiz through Expedia. Expedia's dispute group relayed that CarWiz stated that no refund was due because my license wasn't valid. So they rented the car to someone else and charged me $600? This is fraud.

Complete rip off...Do Not Use This Company. Tried to collect a car at Poznan airport having booked online. They would not allow me to collect the car as my valid credit card had my initials instead of my full name (even though I had a drivers licence and passport in my full name). They claimed that the insurance that I had booked and paid for was invalid and that I had to buy their own insurance for an additional £200...with the same credit card they had just claimed was invalid! I refused and ended up using public transport...which was brilliant and cheap. This company should not be allowed to trade.

A fuir, grosse arnaque!!!! Réservé via le site Ryanair, nous n’avons pas pris la voiture et perdu le montant de la location, tous les clients autour de nous ont vécu la même expérience, suppléments non justifiés, …

We booked car hire through the EasyJet website. It took over 30 minutes to find the transport to take us off site to the car hire office from Naples airport. We then wasted over 90 minutes in excessive heat with 3 children arguing that the three cars offered were not roadworthy and safe to drive. Huge pressure to buy excess car insurance. 1st car offered had a dangerously defective tyre. 2nd car had serious side impact damage and missing bodywork - we suspect that the chassis was compromised. 3rd car did not have working lights. They became aggressive and implied we were being unreasonable even though admitting that 'All their cars had damage'. Finally offered an automatic car but they insisted on charging 90 euros extra as it was an 'upgrade'. At that point we had to agree.
We will not use them again or book through EasyJet if they continue to use this company.

A fuir
Nous avons payer pour une location du dimanche à dimanche
Malheureusement nous avons loupé notre avion et reporté notre arrivé à lundi . Des mails ont pourtant été envoyé sans retour

Une fois devant le loueur
Ils nous disent que la voiture n’est plus là alors qu’elle a été bloqué pour la semaine
Ils en ont trouvé une autre de Peugeot 308 à Opel corsa
Sur internet c’était 120€ la semaine dernière
Ils ont voulu nous facturer 220€ en supplément

Nous avons dit non et sommes aller à hertz ils nous ont bien vus arrivé on a du payé tout de même 250€

Attention un réhausseur d’un valeur marchande de 30/50€
Usée et salé nous a été loué 50€

Une grosse arnaque faite très attention et lisez bien les petites lignes

A fuire !!!!! Ne prenez jamais cette agence de location, des voleurs !!!! J'avais une carte bancaire de crédit et debit, et pourtant il a fallu que je paie 470 € de plus pour l'assurance car ils ne voulaient pas de ma carte bancaire !!!! Ils ont dit : si vous de payer pas l'assurance pas de voiture !!!!! De plus ils riaient entre eux et se moquaient de nous !!!!

Das Auto war in Ordnung aber mit Schrammen, die man uns zuschob. Wir haben Gott sei Dank ein Video vom Wagen gemacht. Sehr unfreundliches Personal. Wenn es uns nicht passt sollen wir doch ein Taxi nehmen. Echt unverschämt. Mal schauen ob wir den Flieger rechtzeitig kriegen.

Wagen wurde wissentlich mit defekter Kupplung ausgegeben. Nach 10 km Fahrt versagte die Kupplung total. Abschleppdienst und Kupplungsreparatur wurde abgebucht. Diskussionen, email etc waren nicht möglich. Betrug.

I agree with many of the reviews. Used the Naples office. Ripped off with the some hidden insurance, car was dirty inside, no screen wash, rear light not working, staff generally unhelpful. I keep using these guys and keep being disappointed. I should learn.

Se voir imposer une assurance supplémentaire de 440 € pour 10 jours lors du retrait du véhicule, sous peine de ne pas pouvoir récupérer la voiture, est totalement inacceptable. La location initiale s’élevait à seulement 400 € pour 10 jours, l’assurance imposée a donc plus que doublé le coût de la location.
Le motif invoqué était que, sur ma carte de crédit, seul le premier caractère de mon prénom apparaissait, alors que mon nom complet figurait bien sur la carte. Il s’agit pourtant d’une carte de crédit neuve, parfaitement valide et délivrée par la Caisse d’Épargne.
Lorsque j’ai contacté le conseiller DiscoverCars par téléphone afin de trouver une solution, celui-ci m’a proposé de régler en ligne un montant de plus de 500 € pour résoudre la situation. cette proposition me paraît particulièrement suspecte et mérite d’être vérifiée.
Face à l’urgence et afin de pouvoir récupérer le véhicule, j’ai finalement été contraint de régler directement auprès de l’agence l’assurance supplémentaire de 440 €, facturée à l’appui.

Terrible experience with CARWIZ Albania... still waiting for my money back

I had an extremely bad experience with CARWIZ during a trip to Albania.

When we picked up the car, we were told we had to pay an additional amount because we only had a debit card and not a credit card. The whole situation around this payment/deposit was very unclear. I even offered to pay the security deposit in cash, but the employee told me that wasn’t possible. At that point we had very little choice but to pay the extra amount if we wanted to take the car. The amount was double what we initially had to pay.

It honestly felt like a very questionable way of making additional money from tourists who arrive at the rental desk and have no real alternative.

When we returned the car, the employee at CARWIZ told us that the money would be refunded within 30 days, and that in most cases people receive it back within around 10 days.

It has now been around 5 months and I still haven’t received anything.

I have since tried to resolve the issue through CarJet, who acted as the intermediary for the booking. They asked me to provide my booking details and even a bank statement showing that the refund was never received. I sent everything they requested, but the underlying issue remains the same: CARWIZ took the payment, told us it would be refunded, and months later the money is still missing.

No refund, no proper explanation and no resolution. If you tell a customer that money will be returned within 30 days, it is completely unacceptable for them to still be waiting five months later.

Based on my experience, I would absolutely not rent from CARWIZ Albania again.