Keeps Anmeldelser 

I subscribed to Keeps and ordered my first month of Chews on August 6, 2026. After a week with no shipping confirmation, I emailed customer service. I received no reply. Over the next several weeks, I emailed three more times requesting an update and eventually a refund, but never heard back.

On September 3—nearly a month later—I finally received a message saying my order had shipped. One month later, and I still have not received the product. When I called, the supervisor told me they would not issue a refund because it had just “left the warehouse” despite my repeated, unanswered requests for help. She also acknowledged the delay was caused by an employee who “didn’t know what they were doing,” yet still refused to refund the $100 I paid.

The lack of communication, responsiveness, accountability, and basic customer support was extremely disappointing and reflects a concerning disregard for customers.

I bought a prescription from them 90 days ago. Having used services like this before, I immediately went online and cancellation the subscription after I received my prescription, knowing otherwise they would bill me again in another 90 days. I'm not saying I wouldn't have continued if I liked the product, but I wanted to try it first. Wouldn't you know yesterday I get charged for another 90 days. I reached out to customer service who said my subscription had been canceled, I responded asking about the charge and of course heard nothing back. Then of course I get a message this morning that my order has shipped. Let me tell you, shame on me for not looking at the reviews. I will definitely be moving my prescription to Hims.com or any other site with better reviews. Stay away from Keeps.com!

Company is using any "doctor" they can to prescribe and make decisions on mental health screenings who are not qualified. Scam.

120 per month to grow thin wispy hairs is not worth it, does not grow primary hair

Cancel CHEW auto-ship right away. Doesn't cost anything extra to start shipping again. I had side effects. They shipped another 90 pills when I had 40 pills left. So now I'm stuck with 130 pills.

I was not aware I was on auto-ship. I saw a charge on my credit card and called right away. The subscription hadn't shipped yet, but they still would not cancel !

Customer service is really poor for the monthly price. They canceled two of my appointments on the same day. After rescheduling the original appointment, the doctor pulled a "no show" on the new appointment. Customer service is making me wait an additional 10 days for a new appointment because there is nothing available. I am almost out of medicine now and I waited over two weeks for this appointment. It should be a priority to go over labs in a timely manner and get customers their medicine on time. I am considering canceling my membership.

Elysia was the rep I talked with to day and was very helpful. She is professional, efficient and knowledgeable. Answered all my questions with the nicest disposition.

P.S. Thanks Elysia

M. Romero

I’ve had a great experience with Keeps. The pricing is fair, the process is easy, and I’ve been very happy with the results of my TRT. I also want to give a quick shout-out to Elysia for being so helpful—she answered all of my questions, was friendly, and made sure I had everything I needed. Overall, I’m very satisfied and would definitely recommend Keeps.

Customer service is a joke they dance around the money back guarantee like it doesn’t exist. Disputed charges and bank had no problem crediting my money back. Obviously management is well aware and supports this

Great service, legit products, helpful staff.

Was very excited with the program design but ai have to be honest they do not provide good execution on their service. Great deals with labs included. When I first signed up it was $49 for initial lab then the deal was $99 for first month which then became $159. I am not thrifty so I decided no big deal give them the benefit of the doubt. Now I have been waiting 3 days for anastrazole AI upon starting to get side effects and the clinician said I would have it within 3 days , I have been asking for a tracking number for that long and keep getting the run around. All it would take is a confirmation with tracking and I would wait patiently but since I am dealing with unwanted symptoms I can’t continue to just wait in limbo. So I cancelled and am contacting other providers.

The only way to order products is to lock into a 3-month subscription plan that, for me, is far more often than necessary due to the amount of product. They claim you can delay your orders on the website, but this button is consistently greyed out as impossible. If you are able to get a customer service rep to delay the shipment for you, you will think you're all set, then they will charge you on their previously planned date anyway. The only way to avoid being constantly overcharged for too much product is to periodically cancel your account or remove your payment method so they can't surprise you with automatic charges. I'm sure they will reply here saying that they will 'review their processes'.

Keeps engages in fraudulent and misleading sales practices. After submitting to an online health review to keep the account active they automatically shipped a years worth of product to me without authorization. The email stated “you must cancel within 24 hrs” to stop order. You Cannot cancel online. I called within 2 hrs and was told “too late” it has been shipped. Refused order from mail delivery and was returned to them. My appeal was met with an ignorant response. Then they had the audacity to cancel the account. So no product, no account, ignorant response and a large credit card bill.
Specifically changed my account from manual ship to automatic and kept c/c on file which I did not approve.

The treatment is working and hasn't been restrictively expensive

It seems to be keeping what I have. I’ve had a bit of new growth but haven’t lost any more.

I've tried twice not to use the service and place an order and based on their time line 24-48 hours - it's been 9 days - and no provider has responded. The service reps are 100% thou. They are very kind and professional. It's just sad I have had to call them - at least 7 times with today's call. Still nothing.

Always available and ready to help. Been using for 6 years now. Great product.

Excellent customer service, easy to navigate, good product