AZAZIE Anmeldelser 

I ordered a dress for my daughter’s wedding and WOW, am I ever impressed. The quality was excellent like I bought it from an exclusive boutique. The dress itself is absolutely gorgeous. I truly felt the most beautiful I have ever felt and it was this dress that did it. My dress came quickly and the price was unbelievably only $200. It came in a garment bag and I had no problems with shipping.
I would buy from Azazie every time! I have told all my friends.

No compréis en esta tienda bajo ningún concepto. Mi experiencia ha sido nefasta, la peor de mi vida con respecto a una compra por internet. Compré dos vestidos para mi graduación de la universidad, lo hice con margen de tiempo, y por miedo a que no me llegaran pagué de más para un envío exprés. Uno de mis vestidos me lo perdieron por Barcelona, en la web me aparecía como entregado en un punto de recogida, cuando yo lo había puesto para entrega a domicilio!! Y para colmo en ningún sitio ponía ninguna dirección, a pocos días de mi graduación mi vestido estaba en algún sitio y ni si quiera me ayudaron, mandé mil correos electrónicos y su respuesta fue que no podían hacerse cargo porque ya era cosa de la compañía de transporte, que por cierto se piensan que somos tontos, y de principio a fin es la misma empresa la que debe hacerse cargo de que el paquete llegue, ni ellos conocen sus propias políticas, osea imaginaos que vuestro paquete llega pero no aparece ninguna dirección!!! UN DESASTRE. El segundo vestido llegó tarde, así que me dejaron sin vestido para mi graduación después de gastarme más de 200 euros en dos vestidos que ni he visto!! Tuve que salir corriendo a comprarme un vestido en tiendas locales y ya os podéis imaginar.. no contentos con esto, llevo dos semanas reclamando mi dinero, cosa que no he visto, y encima os descuentan tanto el envío como la devolución. Así que si no queréis perder tiempo y dinero ni se os ocurra pedir por esta página. Cero profesionalidad y seriedad.

Ich habe im Februar bei Azazie drei Kleider bestellt, musste allerdings alle zurückschicken da sie nicht Größentabelle treu waren. Ich habe die Retoure rechtzeitig angemeldet und den Rücksende QR Code zeitnah erhalten. Allerdings warte ich seitdem auf die Rückzahlung des Geldbetrages. Ich habe mehrfach E-Mails an den Kundenservice geschrieben und zig mal die Chatfunktion genutzt, doch leider ohne jeglichen Erfolg oder Rückmeldung. Absolut nicht empfehlenswert und eine absolute Schande über 4 Monate das Geld nicht zurückzuzahlen!!!

Awful first and last experience using the online shop. Order received with missing straps, hair all over one of the dresses and black soot / dust. The sizing is all over the place and not as advertised. Huge buyers regret, think twice before ordering. Returns labels are provided as print only Royal Mail no QR code.

I ordered a suit for my brother's wedding and the pants had a seam out of the stitching. I had to email them to request a replacement. They said they don't do replacements.

I said okay let me return and rebuy it, and they also said no to that. I was absolutely blown away and was like unacceptable and horrible customer service (responses where too staggered). I had to reclarify about 3 times to make sure what I was reading was correct about not being able to return the pants.

The only option they gave me was "For your made-to-order Carter Tan Cotton Linen Blend Dress Pants (order ZZ9911864045US), I’ve reviewed the current policy and available evidence: - At this time, direct replacement or exchange is not available for this item category, even if returned. The only immediate resolution that can be offered by current policy is a $10 refund to your original payment method, with you keeping the pants. - I understand this is disappointing, especially after receiving an item with a quality concern. If you wish to provide additional information or context about the defect for further review, please let me know. Otherwise, the $10 keep-item refund remains the available resolution at this stage. Let me know how you’d like to proceed."

I followed up with 3 emails afterwards and they finally let me return the pants. Come to see that I have to pay the shipping to get the pants back to them after I had free shipping after meeting the order value to get free shipping. RIDICULOUS!!! Now when I order the pants again I have to pay double shipping (to buy and to return the pants THEY MESSED UP ON).

Horrible experience, will 100% never buy from them again.

Robe conforme à la description et envoi dans les délais. Très bonne qualité ! je recommande

Non comprate Assolutamente da questo sito, non sia mai vi trovate a fare un reso potete scordarvi del rimborso. Ordine effettuato il 14 maggio e reso il 21 maggio, sono passati ben 2 mesi e chissà ancora quanti ne passeranno per un rimborso mai effettuato di un reso spedito poco dopo l'arrivo del prodotto.
Ti incantano con 4 mail facendoti credere che sono disponibili e presenti solo per farti perdere tempo e come garanzia ti inviano una foto con quattro dati scritti che dovrebbero testimoniare l'avvenuta autorizzazione al rimborso.
Ad oggi nessun rimborso ricevuto, ma loro continuano a scrivere esattamente come faranno in risposta a questa recensione veritiera e purtroppo negativa.

If you’re debating getting your bridesmaids dresses from AZAZIE- DO IT!

I was hesitant with this being an online shop and from reading some reviews but I’m so glad I took the plunge and ordered 6 dresses for my bridesmaids.

We did a ‘try on’ day where we was able to try on a variety of styles for £10 a dress (which was deducted when we brought their dresses).

Azazie offers so many styles, colours and fabrics as well as being size inclusive.
My bridesmaids ranged in height and size and yet they all looked flawless in their dresses.

I wanted my bridesmaids to feel amazing so let them all pick their own style dresses in one of two fabrics, one being Metallic Satin (a thick silk like fabric) and the other being velvet. The combo looked incredible.

The girls measured themselves to ensure they was the right size and had no issues. Some of the dresses needed taking up at the bottom due to the length of them but this was cheap enough to fix.

I would recommend AZAZIE to any hesitant brides!

I've given one star and that's being generous! Dress I ordered looked completely different to the one in the picture. Item was returned over 3 months ago and I am still awaiting refund. I have confirmation they have received the return. I have emailed chasing refund on 5th June, 8th June, 9th June, 13th July and sent a message on social media and haven't received a reply from any of my emails. It is now the 19th of July. Awful customer service.

Commande passée le 09/07 pour une livraison maximum le 17/07, nous sommes le 19/07 et ma commande est toujours en préparation. Pour mes autres commandes passées aussi le 09/07, j'ai 2 numéros de suivi qui ne sont jamais mis à jour et avec lesquels aucuns suivis n'est possible.
J'ai relancé plusieurs fois par mail et la commande ne bouge pas, elle n'est toujours pas envoyée.
Lorsque je demande une date de livraison, on me dit qu’ils sont incapables de m’en donner une et que je dois attendre le lien de suivi du transporteur.
Je suis fortement déçue car je ne pense pas recevoir ma commande dans les temps pour l'essai et encore moins recevoir la robe définitive que je commanderais dans les temps pour mon événement (sachant qu'il faut faire retoucher la longueur)...
Merci de faire le nécessaire le plus rapidement possible!

I bought a dress for a specific event and paid for a rush order, which said that the dress would be here (at the latest) the day before my event - it has been sitting at the "preparing for shipment" for over four days and nothing has been done. I even emailed customer service yesterday, and got an extremely unhelpful and, what I consider to be quite a rude response, essentially implying that I should have paid for expedited shipping if I wanted the dress in time.

If it hasn't been shipped, that means it is still sitting in YOUR warehouse, so that means you haven't completely the rush order that I paid extra money for, right? I consider this to be completely irresponsible and inappropriate for a business.

Ich habe vor vier Wochen zwei Kleider bei Azazie bestellt. Die angegebene Lieferzeit von vier Wochen wurde eingehalten und ich wurde immer per Mail über den aktuellen Stand meiner Bestellung informiert. Die Kleider die ankamen waren wirklich wunderschön nur leider waren sie mir zu klein. Ich habe bei Azazie ein Rücksendeetikett angefordert welches auch direkt erstellt wurde zum herunterladen. Das eine Kleid aus der Bestellung hat mir optisch aber so gut gefallen, dass ich es nochmal eine Größe größer bestellt habe und diesmal war sogar ein Express Versand verfügbar. Ich persönlich finde die Kosten von 14€ für den Rückversand tragbar. Es handelt sich ja doch um teurere Kleider. Ich würde Azazie jederzeit weiter empfehlen und werde selbst wahrscheinlich öfter hier bestellen in Zukunft.

I have really enjoyed Azazie‘s wide range of colors and dress designs for my wedding! My wedding will be in the colors salmon and pink antique rose, and desert rose which make for a beautiful warm and romantic early fall wedding. My bridesmaids all picked out a unique dress, and I am super excited for this experience.

⚠️ Mon expérience avec le service après-vente d’Azazie a été très décevante.

J’ai commandé deux robes de soirée dans deux tailles et j’ai bien été débitée du montant total des deux. J’en ai conservé une et souhaité retourner l’autre, qui était trop petite, dans le délai prévu.

Ma commande n’apparaissait pas dans mon espace client, ce qui m’a empêchée d’effectuer le retour normalement. J’ai dû faire de nombreuses recherches pour trouver comment contacter le service client.

J’ai ouvert deux tickets, envoyé plusieurs e-mails, effectué une relance et adressé un message privé sur Instagram. À chaque ticket, j’ai reçu un accusé de réception indiquant que mon dossier serait transmis au service concerné. Ensuite, plus rien : aucun suivi, aucun contact et aucune réponse à mon message laissé sur Instagram en privé.

Résultat : le délai de retour est passé et je me retrouve avec une robe neuve, trop petite, que je n’ai pas pu retourner malgré toutes mes démarches.

Cette expérience me fait penser qu’il vaut parfois mieux payer un peu plus cher si cela s’accompagne d’un service après-vente réellement disponible.

La robe reçue est magnifique, la qualité est très belle , elle taille bien je suis ravie de mon achat !

I have ordered 3 dresses. All came great material and beautiful designs, matching the pictures online. I wanted to return 2 of them for sizing issues. Customer service were great, the responded in less than 24 hours and helped get the lable and do the return. I will definitely recommend it.

Parfait la robe est si jolie 🥰

Habe am 26.06 ein Kleid mit expressversand bestellt. Sollte vom 02-08.07 ankommen. Es wurde noch nicht einmal Versand (11.07) auf Anfrage bekomme ich keine richtige Antwort. Warum bietet man Express an wenn man es nicht einhalten kann!

They don’t refund you when you return an item!! I have sent that my order number and they don’t help
I’ve emailed you my order number

Ho reso un abito e ne ho acquistato un altro. Il rimborso del reso del primo abito non è mai arrivato, ho scritto all’assistenza clienti ma niente, continuano a prendere in giro che stanno provvedendo per farmi questo rimborso ma ad oggi, dopo due mesi, non mi è arrivato nulla!! Non acquisterò mai più su questo sito!